Manager Resume

SUMMARY:

11 years of IT exposure with experience on SAP SOLMAN(7.1) SP14 &7.2 and SAP BASIS. In - depth implementation experience in various Application Lifecycle Management (ALM) areas and Implementation of Operation Control Center(OCC) End to End for the IT operations and Business Process of various customers. Performed multiple roles throughout the career with experience in SAP Basis Support and OS administration of Linux/Unix/Windows.

TECHNICAL SKILLS:

SolMan 7.2 Upgrade
SolMan 7.2 HANA migration.0.
Implementation of Operation Control Center(OCC) End to End
Enabling Auto healing for Alerts in OCC
ITSM Incident Management, CHARM, End-User-Experience Monitoring, System Monitoring, Business Process Monitoring
DVM, SolMan - HP QC /UFT Integration,CBTA.
Business Process Modelling/Analytics in SolMan 7.2
Enabling SolMan Guided Procedure plugins in SolMan
Content Activation based on the usage of CHARM

PROFESSIONAL EXPERIENCE:

Manager

Confidential

Responsibilities:

Solution Manager 7.2 Upgrade.
Business Process Operations MAI in SolMan
7.2(MAI migration-prepare & content activation)
Business Process Modelling/Analytics in
SolMan 7.2.
Enabling Auto healing for Alerts in OCC.
Enabling SolMan Guided Procedure plugins in SolMan.
SolMan 7.2 HANA migration.0.
Content Activation based on the usage of CHARM/SolMan documentation/Business Process Operations/BP Analytics/Test Suite.

Senior Consultant

Confidential

Responsibilities:

Experienced in SolMan Sizing/installation/ post install steps of SolMan 7.1 SP14/Support Pack Upgrade.
Implemented Operational Control Center for Daimler IT & Business Landscapes.
Experienced in SLD (Bridge Forwarding)/LMDB/SMSY strategy and configuration/troubleshooting.
RCA & Application Operations- System Monitoring, SolMan Self-monitoring, End User Experience, Integration Monitoring (Interface channels/Connections/Process Integration/Message Flow), Job and BI Nonbusiness Process Mon MAI, Root cause Analysis & Solution manager diagnostics(SMD) / CA Wily Interoscope, for various Managed systems based on ABAP/Java/Dual Stack/HANA /Non sap systems.
Experienced in Change request management(CHARM).
Experienced in Service desk (Application incident management/ITSM).
SAP SolMan due diligence/fit gap analysis.
Experienced in setting up Dashboard factory for OPE/AP/SLR/OCC/RD/TAC in SolMan 7.2/ SolMan 7.1 SP13, ST-OST 100 SP4.
Process Management/ITSM/Charm/Dashboards/Application Operations with Fiory Apps and UI5.
Experienced in SolMan 7.2 new functionalities & had hands on/sessions/seminars in SAP TechEd 2016 Bangalore.
Experienced in SLA configuration for incidents and change Requests.

Associate Consultant

Confidential

Responsibilities:

Played an integral part in implementation of Global SolMan including technical operations and its pre-requisites.
Designed at Architect level for SolMan Implementation.
Implemented Operational Control Center.
Implemented CCMS mon via Solution Manager 7.0.
Implemented SolMan 7.1 and operational support for SAP Basis.

SAP Basis Consultant

Confidential

Responsibilities:

Provided Basis operational support for the SAP landscape of WCCLG

Senior Technical Executive

Confidential

Responsibilities:

Networking and SOHO Routers maintenance.
Linux admin/ Windows admin and hardware assembler.

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