SUMMARY:

• More than 14 years’ Experience in Software Testing in SAP, Supply Chain Management, Salesforce, Cloud based, Web based and Client - Server Applications.
• Experience in testing Retail, Wholesale, Healthcare, Chemical, Hi Tech Manufacturing, Insurance, Telecommunication, Automobile, Interaction Center, E Commerce, Partner Channels, Inventory, Warehouse, Sales, Service, Marketing- CRM and Cloud Based Application.
• Experience in Testing SAP Applications - SAP OTC, SAP CRM 7.0, SAP Hana, SAP S/4 Hana, CRM WebClient UI, SAP BW, SAP Successfactor, SAP HCM, SAP MDGS, SAP SLC, SAP MM, SAP WM.
• Experience in Testing Salesforce.com Cloud based Sales and Service application.
• Skilled in use of Performance testing with HP LoadRunner 12.0 for NFR
• Experience in testing end to end SAP OTC Sales related scenarios: Customer Order Management, Account & Contract Management, Opportunity & Pipeline Analysis, Activity Management and Commission & Incentive Management.
• Experience in testing end to end SAP CRM Marketing related scenarios: Marketing Planning, Budgeting, Campaign management, Trade Promotion Management, Lead Management and Customer Segmentation and in testing of SAP CRM Service related scenarios: Service Order, Contract Management, Complaint Management, Installed Based Management, Workflow and Escalation Management, Service Planning and Analytics.
• Experience in Testing SAP Successfactor (Human Resource) Employ Center, Talent management, Recruiting & on Boarding, Performance, Workforce Planning, Compensation, Analytics.
• Experience in Testing SAP HANA, SAP BW and BI Analytics and Reporting, SAP S/4 HANA Reporting, Enterprise Data Warehouses, Create Workbooks and Quires, Analysis including extractor/data sources, and format the results and Reports.
• Experience in Testing SAP MM Material Management, Procurement, Inventory Management, Invoice Verification, Material Requirement Planning.
• Experience in Testing End to End System Integration Testing, Data Integrity from Legacy system, Cloud based and third party tool
• Experience in designing Test Plans & Test Scenarios, developing & executing Test Cases, creating Test Data, Transactional Data, and analyzing bugs.
• Extensive experience in Smoke Testing, Functional Testing, Regression Testing, System Integration Testing, GUI Testing, Load Testing, Performance Testing, Back-end Testing, Ad-hoc Testing, UAT User Acceptance Testing, Black Box Testing.
• Good understanding in full software development life cycle (SDLC) from requirement analysis to system testing.

TECHNICAL SKILLS:

ERP: SAP SD ECC6, SAP CRM 7.0, SAP BI, SAP LE, SAP WM, SAP MM, SAP MDGS, SAP S/4 HANA, CRM Web client UI, CRM Middleware

Cloud Application: SAP Success factor, SAP S/4 Hana, Salesforce.com

Automated Testing Tools: Quick Test Professional (QTP), TFS, HP LoadRunner 12.53

Bug Tracking Tools: HP Quality Centre (QC), HP ALM 11.0

Operating Systems: Windows10, XP/2000/98/95NT

System & Languages: Cassandra, Mainframe, HTML, XMLTools: SharePoint, ARIS Map, TDSM, SAP Solution Manager

WORK EXPERIENCE:

Confidential

SAP Successfactor Test Lead

Responsibilities:

• Working for Successfactor Talent Management for Recruiter and Onboarding module and Interface for Assessment test for GAT, PPFA and PI
• Familiarize with Business requirement to understand the HCM process, Recruiting process and Onboarding business requirement and work flow rule, master data, and interfaces and understand the mapping of all the business process for HCM and Successfactor.
• Writing Test Cases on complete Recruiting process- Creation of Job Requisition and Job posting, Candidate Profile, Interview Central, Interview Scheduling and onboarding Process- Initiate onboarding for new hires and for Initiation and Registration for GAT (General Abilities Test) and PPFA (Pre Placement Functional Assessment) for one and multiple application with different version including alternative Language.
• Performing Unit test of few objects to ensure that build is ready for major testing effort.
• Info the stake holder the gap found in the system and recommendation to fill the gap as result of unit testing and testing the different version of build
• Executing SIT for complete end to end SAPHR process including interface of assessments test
• Execution of scripts and log the defect in HP ALM
• Host the defect triage meeting on daily basis to discuss the defect logged in HP ALM by onsite team during unit testing phase.

Confidential

SAP Test Lead

Responsibilities:

• Socialize with Business to understand the Confidential business process, business requirement and work flow, organizational structure, master data, Membership and merchandize process and interfaces and understand the mapping of all the business process into SAP system.
• Participated in designing test strategy and complete test plan which include all the BPSM, Sub process, RICEFW and interfaces
• Testing the complete SIT cycle of POS- Cash tray activities, creating customer in CRM, replicating to ECC and creating POS sales order for membership and merchandise item, creating delivery, billing and posting accounting documents and analytical Reporting.
• Test SAP BI reporting and dashboard for POS, Customer Portal, CRM and validate the related table and charts
• Perform the root cause analysis on all SAP HANA reports and dashboard and also implement the defect correction
• Covered all high level test point, test condition, business rule and test scenarios, field mapping, data validation rules, workflow rules, system error and exception handling.
• Interact with interface team to check end to end scenario and connectivity of SAP system with all the interfaces
• Organize the KT Session and reply the query tracker on daily basis and Help the offshore team during the test design phase to build the process related scenarios & test cases
• Setup the ITP Session to discussed and review the scenarios and test cases with the business and get the approval from the business
• Help the team to upload all the approved test cases which was maintained in SharePoint to TFS.
• Introduced the Adhoc testing cycle which worked as steroid to find the more defect with unique combination of business process testing for call center and retail sales.
• Monitor the execution of test scripts and retest the defect logged in TFS, Reproduced the defect and validates it
• Identify the bottleneck by using Visual Studio for performance testing for Web services
• Host the defect triage meeting on daily basis to discuss the defect logged by onsite and offshore team and explain how to reproduce the defect, condition used and explain the screen shot captured.

Confidential

SAP Test Lead

Responsibilities:

• Wal-Mart Walmart (Wal-Mart Stores, Inc. and all of its international formats and subsidiaries including Walmart US, ASDA, Walmart Canada, Walmart de Mexico and Sam’s Club) is making this online product submission tool available to existing and prospective suppliers around the world to provide an opportunity to present products to our merchandising teams in an easy, inexpensive and user-friendly manner.
• Worked for Global Supply Management ( GSM) e commerce project
• In short span onboard with the project team to understand the requirement of project, design, build, solution, functionality, design change request, new wireframe, RICEF Objects and legacy system like Casandra and host system.
• Walked through for design documents and project plan for various cycle and study the TUT, FUT and Functional specification of all the L5
• Worked with business to design the ITC Scenarios that involve Retail link, OSA, SLC Sell side & Buy side, MDGs, ECC, Cassandra, Host system ( Mainframe)
• Defined the negative and positive testing for FUT and ITC
• Involved in design the high level test cases for integration testing that start from OSA up to host and get the final approval draft of test cases and also set up building block that can be used as business component testing
• Interacted with data readiness team to create test data for OSA and SLC that flow to system up to host system
• Involved in delivering the following activities for system access / Test User for ITC & Regression/ Data Readiness ( GSS/ SMS/OSA), Environment Readiness/ Monitor FUT execution/
• Test SAP S/4 Hana reports for Supplier Master Data for open and close reports and validate all the parameters and variable for US, UK and Canada region.
• ITC Scenario preparation, getting the approval from business, Upload all the test cases to ALM & Test lab updated, Smoke and Sanitary test executed.
• Contribute toward the execution of complex scenario for regression testing and actively monitor the offshore execution and analyze each defect before logging in to ALM.
• Developed automated tests scripts for HP LoadRunner and measured and validated performance of system against requirement and maintained automated tests environments and scripts for performance tests
• Build the traceability matrix for mapping of RICEF Object at test step level
• Interact with offshore on daily basis to monitor the activates and reply to inquiry tracker and dry run for supplier creation up to host process
• Hosted the triage meeting on the daily basis to monitor, evaluate, manage the defect

Confidential, Ohio

SAP Test Lead

Responsibilities:

• Cardinal Health is one of largest healthcare supply chains in North America, Working for Pharmaceutical Modernization Project called P- Mod for SAP S/4 Hana business suites.
• Declared the variable from PDD, FDs, TDs, ARIS, Business process doc for the test cases and end to end integration.
• Lead elicitation session using variety of requirements analysis methods such as interviews, documents analysis, surveys, site visits, business models, developers and SME.
• String Test cases Identification and developed the test scenarios for string test cases and validate that they accurately reflect the objectives and high level steps of test cases, perform internal workstream review and update inventory
• Liaison between the offshore test lead and test analysts, review the deliverable produced by the team ( components/scripts ), lead the testing effort and the team to construct and apply the business function knowledge to meet the teams over all test objectives
• Testing approach based on assembling reusable components (local/Global) which is used for BPC testing.
• Perform the data analysis, data modeling and test the SAP BI Enterprise reporting and dashboard
• Monitored the execution of test scripts and retest the defect logged in HPQC, Reproduced the defect and validate it
• Build the traceability matrix for mapping of RICEF Object at test step level
• For NFR Planned the HP LoadRunner 11.0 scripts, recorded the scripts and modified the scripts for parameterization and correlation, and identify and rectify the bottleneck with the help of performance engineer.
• Facilitates the team through the analysis of business process and makes recommendations towards, complex business decisions.
• Establish good relationship with Business at different level that help for smooth transaction of project
• Raised the issues and risks related to completion of testing deliverables
• Mediates across different IT teams utilizing knowledge of IT and roles and responsibilities within the organization.

Confidential, Delaware

SAP Test Lead

Responsibilities:

• Worked with One Confidential Template Project for Role out 1 2 and 3 for SAP OTC, SAP BI, RTP, WHL, PM and SAP S/4 Hana Implementation
• Demo to business for end to end testing process which is applicable to all Workstream and how the final product of Test Shell and Gold Script look like.
• As Test Lead participated & presented the one DuPont test strategy preparation, Test Plan preparation, Test case preparation approach and guidelines, Expertise in Requirement Analysis Test Scenarios Creation, Test Execution Planning, Defect Tracking, Fin & Tax validation, Internal Control and Test result reporting.
• Involve in attending Solution Design meeting and L5 process step session with Workstream lead and business process lead to understand the ARIS map and variation of process step of on each business process.
• Identify the gap and Eliminate unnecessary process step which is repeated at different level.
• Set up KT Session for Offshore team and help them to understand Business Process, Scenarios, Process Variation, and Data Variation and use cases.
• Setup working session to go through PD’s CR’s CT’s documents and RD’s, FD’s. TD’s for each RICEF object
• Written Test Scenarios, Gold Scripts on Create Inquiry or Quotation, Sales Order, Intercompany Sales Order, Edit or Process Return, Export Order, Perform Sales Policy Check, Process Commission & Rebates, Invoice Customer and OTC Reports.
• Worked wih Business process owners and subject matter experts to validate the requirements for new Business Intelligence SAP BI and analytics solution
• Test the SAP S/4 HANA Reports for process order work center view, material view and order component view and verify and validate the KPI reports, dashboard.
• Reviewed all the Test Scripts written by offshore, enhanced, inserted the necessary business process step and presented and reviewed with business to get approval on SharePoint.
• Make Traceability matrix for RICEF Object to determine which L5 will be tested by Test Script, Test Set and Test Data sheet with various combination of data variation
• Worked along with SAP Basis team on TDMS to reduce the development & bug fixing cycle and ensure the data scrambling.
• Create the detail Test Data Set for different Region based on Business Process and transaction required to be tested with variation of RICEF Object, Test Condition, Documents type, Item Category and Pricing Condition.
• Participated in planning and designing the scripts for performance testing with automation team and planned and executed the scripts by HP LoadRunner 11.0 for specific transaction related to OTC module and identify the bottleneck for Business critical transaction and frequent visited transaction.
• Monitor the execution of test scripts and retest the defect logged in HPQC, Reproduced the defect and validate it
• Participate in Triage meeting and defect resolution meeting to ensure the defect is closed

Confidential

CRM Test Lead

Responsibilities:

• Worked with technical team to review the FD for SAP CRM 7.0 upgrade and SAP HR Upgrade.
• Executed the test script for product test, CPID (online business landing page), online Service ticket and OBC.
• Tested the entire process of customer service management through Web UI, the business process and transaction type, authorization, customer interaction channel, partner channel, e marketing, e services and e sales and business transaction.
• Tested the business process in SAP CRM CIC process flow ( Initial screen, Navigation bar, identify employee view, validate confirm employee), Case processing (activity record/interaction record/ transaction record/secure record), Inbox processing(Case search functionality, case execution functionality, email search functionality)
• Performed the test on EIC ( employ interaction center) Identify employ, HRS case, time sheet data, HR master data
• Executed the test script for SAP EM monitor and manger events across distributed process involving partners, inventories and assets ( Overview of job search, Event handler list, Event handler type, track & trace sig, tracking id search, delivery function)
• Tested the complete cycle of SAP EM which manage the sequencing of events
• Worked on multiple environments to test al the systems connectivity.
• Setting of batch job and run and processing and monitoring, report the fail job process
• Logged the defect in to QC, report the bugs and email notifications to developer and link the defect to test script.
• Generate the traceability matrix to ensure that 100% requirements coverage by the test cases
• Regularly reported overall project status, including test script execution statistics, defect status, milestone achievement.
• Hosted the defect resolution meeting to discuss and handle high level defects and impact on the system and the approach to resolve the issue.

Confidential, California

Test Lead- SAP/Salesforce

Responsibilities:

• Worked with SAP test team E2E to establish the requirement, Interact with business, SME, BA and developer for requirement identification & clarification.
• Involved with offshore team in familiarization with requirement, business flow, functional requirement, technical requirement, and data dependency, interdependency between two modules and case point identification and test data creation.
• Develop the high level test scenarios for SAP OTC, SAP BI,SAP CRM Service & Sales, SAP CRM WebClient UI and integration and other work stream like case, contact, knowledge and reporting
• Responsible for working with test engineer for creating test data and test cases for OTC & CRM Workstream.
• Covered all high level test point and test scenarios, field mapping, data validation rules, workflow rules, system error and exception handling.
• Verify and validated key process in SAP CRM Service, account/contact, Case management, quick case, complaint, workflow and escalation related to case, service request, service order, entitlement service, knowledge search and callback functionality and service related transaction type.
• Test the configuration and customization of OTC related business process HP customer order management, sales order, account and contact components, activity management, and incompletion rules and status management.
• Thoroughly validate the SAP CRM Campaign management process & perform the unit testing for campaign configuration in IMG.
• Identify the review the test cases & test scenarios for customization, transaction and master data for offshore team.
• Manage & collaborate with offshore team in Indian and China for KT session, test planning, test case design, test cases execution, defect reporting
• Execute Load runner script to check the performance of system in different region, the transaction timing, think time and other sensitive time require for the application.
• Check the performance of SAP CRM WebClient UI transaction through loadrunner based on each call center to ensure that display time remain intact as per requirement.
• Monitoring and logging defect in to HP ALM and tracking until the closure of defect
• Test the data replication from ERP to CRM for Customizing data, Master data and Transactional data with SAP Middleware.

Confidential, California

Test Lead

Responsibilities:

• Involved in gathering and analyzing functional specifications and requirement from business analyst.
• Tested the CRM WebClient UI in form Navigation Bar Profile (Work Centre Pages, Work Centre Link group, Direct Link Group & logical Link), Authorization Profile and Business role and Transaction Launcher.
• Tested the SD (OTC) & LE Configuration and customization of Business transaction at header and item level and item category determination, copy control, text determination procedure, date management and status management, and incompletion check.
• Create & Execute of Automated test scripts using Load Runner, Captured the end user activities into automated scripts, enhanced the script by using parameterization, correlation, content checks and defined the scenario.
• Test the data replication from ERP to CRM for Customizing data, Master data and Transactional data.
• Worked on verifying the pricing and pricing procedure, condition type and access sequences and condition technique and IPC related scenarios.
• Worked on testing of special activities functions and integration of questionnaires and groupware integration for business partner data and CRM activities.
• Worked with the team of Middleware consultant to verify the data replication from R/3 to CRM and usage of Admin Console.
• Analyzed test output based upon predefined input. Tracked and reported test results to management in form of matrix.

Confidential

Senior SAP Tester

Responsibilities:

• Written test cases for SAP SD and SAP CRM and SAP BW Module from business requirements.
• Designed, developed and executed manual test cases that ensure the complete functional coverage.
• Executed test cases on Setting of Interaction center layout and component such as scratch pad, alerts, system messages, broadcast message, navigation bar, work area, tool bar, communication info, IC manager dashboard and knowledge search.
• Worked on testing the campaign elements and execution of campaign and monitor the activities to make sure that it is as per requirement and written manual test cases on events characteristic and execution parameters and customer segmentation.
• Executed test cases on Configured & Customized the key concept of sales and marketing process such as opportunities, activities, quotation & order management, account & contract management and customer segmentation, lead management and campaign Mgt.
• Performed the regression testing and logged the defect in to defect tracking tools.
• Used the segment builder to create target groups based on attributes of business partner master, launched the email campaign and analyzed the result.

Confidential

SAP SD Tester

Responsibilities:

• Prepared test cases to ensure the product adheres to SAP application requirements.
• Designed, developed and executed manual test cases that ensure complete functional coverage of sales organization, sales office, distribution channels and division and sales area, plants, storage location, shipping points, loading points, TP planning point.
• Test the various documents type like quotation, sales order, service order, outbound delivery order, invoice and billing documents
• Tested the configuration of new sales documents types, item categories, schedule line categories for various business transaction
• Managed the defect lifecycle (reporting, tracking, escalation, verification) using defect tracking tool, ensuring defects are fixed and documented.
• Provided timely and effective communication to management, relating to quality, and project issues and concerns.
• Identified, analyzed, and documented defects, errors, and inconsistencies in application, outputs, online screens and content by comparing test execution to specifications and documentation.

Confidential,

QA Analyst

Responsibilities:

• Prepared comprehensive test plan based on user interface design documentation, system environment and real-world application use.
• Executed Manual test cases, analyze the results and logged the defect report in the test management software.
• Written test cases on three EHR packages designed to meet the dynamic need of long term care.
• Functionality Testing, Regression Testing, system testing, Negative Testing, system testing and Smoke Testing of the Application, its interfaces and Client-Server Utilities.
• Reported weekly progress to Leads, including issues found and suggestions.
• Conducted regression testing identified bugs and interacted with developers to resolve technical issues.
• Logged the defects with proper priorities and severities and defects entered in Quality Centre .