SUMMARY:

• 15+ years of experience with 10+ years as a Functional Consultant in SAP enabled business transformations (SD and CRM) as a Consultant/Lead/Architect with 2 full life cycle implementation projects and 5+ years in Sales & Marketing domain (FMCG and Beverages).
• Experience in all the key phases of the customer engagement lifecycle over different engagement types. This includes presales, sales pursuits and proposals, client presentations and Demos, process and solution fit gap and road mapping assessments, solution implementation and deployment, solution sustainability and innovation.
• Experienced in SAP Implementation, upgrade and support projects for various industries viz., Consumer Products, Consumer Electronics, Hi Tech, Finance and Security etc.
• Results - focused, team-based management style and excellent inter-personal / communication skills.
• Proficient in leveraging SAP Methodologies, Tools and Accelerators
• Extensive experience with client facing consulting engagements in global delivery model.
• Client Management, Team Leadership and practice building activities.
• Expertise in SAP SD/LE/CRM/EDI.
• Hands on experience SAP MM & CS.
• Experience in working with Solution Manager, ASAP and Agile Methodologies.
• Experience in SAP Sales and Distribution (SD) / Order-to Cash (OTC), Order Fulfilments.
• Expertise in SAP SD Pricing, Condition types for List prices, discounts, Taxes, Freights, Condition groups, Agreement Types and Condition Exclusion groups, Condition Supplement.
• Experience working in Third party process, Individual Purchase order process, Intercompany Sales process, Stock Transfer Order (STO), Plant to Plant Stock Transfer process and Cross Company Stock Transfer Process.
• Experience in Special Business Process Consignment Sales, Credit Memo, Debit Memo, Cash Sales, Rush Order, Returns process.
• Experience in Logistics Execution, Delivery, picking, Packing, Shipping, Good Receipt, Good Issues, Route Determination, Shipping point determination, Transportation Planning Process.
• Experience in understanding and specify the necessity of User Exits and BADI, explicit and implicit enhancements to the development team as per the Business Requirements.
• Expertise in CRM WebUI and Interaction Centre configuration.
• Hands on experience in SAP CRM Base Customization, Marketing, Trade Promotion Management, Service and IC Web Client
• Extensive experience in CRM Middleware and strong knowledge in Integration of SAP CRM with SD/BI/HR systems.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Consultant

Responsibilities:

• Financial Interaction Center and Service Records
• Financial Shared Service Center and ERMS
• Coordinate with various stakeholders for smooth operation of Change Management.
• Provide Error free solution within the specified time frame resulting in better client satisfaction
• Co-ordinate with onsite counterparts regarding new updates and discussions on different types of issues.
• Change Requests of medium to high complexity involving co-ordination with technical offshore team & business services team of the client
• Incidents resolution provided in time, scope and quality and within SLAs.
• Possible risks identified and mitigation strategies are implemented

Confidential

Lead Consultant

Responsibilities:

• Providing offshore support, SLA based for all severities and servicing tickets related to Middleware.
• Administration and monitoring the inbound/Outbound Queues, BDoc Message Analysis, Error Handling and troubleshooting.
• Installed Base Management and Objects
• Coordinate with various stakeholders for smooth operation of Change Management.
• Provide Error free solution within the specified time frame resulting in better client satisfaction
• Co-ordinate with onsite counterparts regarding new updates and discussions on different types of issues.
• Middleware monitoring and error correction for optimal system performance.
• Provided long term solution approach for fixing BDOC errors.

Confidential

Package Solution Consultant

Responsibilities:

• Assist the team with the Alignment on Methodology and Tools for the Project Blueprint.
• Assist in Business requirement gathering process and expectation from SMEs / extended business associates.
• Be prepared with Tools and key processes most of the project team needs during Blueprint and Realization phases.
• Assist the team in Middleware activities in the Prototype Scenarios, Phase 0 Pilot stage.
• Provided a green field integration of master data and transactional data between SAP CRM and ECC through Middleware for sales processes.
• Provided periodic error free download of customizing objects from ECC to CRM for client’s business services team. They would then perform the sanctity test on the data and carry out further business process validations.
• Ensure error free Initial & Delta loads from ECC to CRM for all master data & transactional data.

Confidential

Senior Consultant (Techno Functional) - Middleware Architect

Responsibilities:

• Assist the team with the Alignment on Methodology and Tools for the Project Blueprint.
• Assist in preparation of Process Definition Documents and Functional Specification documents.
• Understand Project org structure for blueprint and roles of key members.
• Respect and Adherence to High level project plan showing the timeline, milestones and Q-gate reviews for enhancements.
• Assist in Business requirement gathering process and expectation from SMEs / extended business associates.
• Be prepared with Tools and key processes most of the project team needs during Blueprint and Realization phases.
• Assist the team in Middleware activities in the Prototype Scenarios, Mock0 and Mock1 phases.
• Performed IDoc and BDOC modeling and custom BDOC types for Service Orders & Opportunities. Provided custom subscriptions and publications for replication of objects.
• Built proof of concepts for object wise replication of master data, transactional data for bi-directional flow between ECC & CRM system.

Confidential

Senior Consultant

Responsibilities:

• CRM Middleware and Trade promotion/Funds Management Design
• Customer Listings, over lapping checks, status management & dates ranges.
• Trade Fund Management - Funds Structure, Funds plan, Fund, Fund category & Funds usage.
• Key figures and Trade promotion basic settings.
• Conditions download from R/3 and customizing the pricing setup in CRM for campaign scenario.
• Product Planning Levels and Planning Customers and Customer Types differentiations
• Trade Fund Levels and Methodology and Product Listings.
• Price Book, Planning Rates and Statistical Baseline

Confidential

SAP SD Package Solution Consultant

Responsibilities:

• Making necessary configurations as per the Functional specifications.
• Understanding of Change Management tool utilised by the project to create Transport Request, Check configurations as per functional specifications and coordinate with various stakeholders for smooth operation of change management.
• Providing Error free solution within the specified time frame resulting in better client satisfaction
• Providing second level support of 24X5 and 24X7(P1/P2) service, SLA based for all severities and servicing tickets.
• Administration and monitoring the inbound/Outbound Idocs.
• IDoc Message Analysis, Error Handling and troubleshooting.
• Downloads and replication of master data from R/3 >>CRM.
• Co-ordinating with onsite counterparts regarding new updates and discussions on different types of issues.
• Responsible for performing tax configuration mapping R/3 and CRM systems as and when there is an inconsistency identified pertaining to taxes in data flow.
• Resolved incidents and followed Nestle specific Change Management process for CR deliveries.
• Updates to Nestool for all Manual Changes performed in the system
• Pragmatic solutions given to Business for all types of queries.

Confidential

Regression Tester

Responsibilities:

• Responsible for analysing the test scripts provided in the citric tool Test Director and perform the test as per the test script in the regression environment.
• Responsible for raising Test Problem Report if the given process does not get executed in the system.
• Responsible to ensure the TPR is solved with a continuous follow-up with the resolution group.
• Understand the Test scripts, performing the script in the allotted regression environment, recording each step with a screenshot in the Test Director with comments and finally closing the test script with success note.