SUMMARY:

• Possess 7+ years of experience as SAP SD/CRM functional consultant with strong 3 Full Life Cycles experience in ASAP Methodology, implementing, customizing, configuring, integrating, document preparation and production support in SAP R/3 ECC 7.0/ 6.0/ 5.0/4.7 ’.
• Functional expertise: Pre - Sales activities such as Inquiry and Quotation, major business activities such as Pricing, Billing, Shipping, Transportation, Availability Check (ATP), Credit Management, Material Determination, Partner Determination, Output Determination, Text Determination, Material Exclusion/Listing, Bills of Material and Variant Configuration.
• Proficient in customizing various sales orders such as Standard Sales Order, Rush Order, and Cash Sales Order, Consignments etc
• Experience in Shipping Point Determination, Route Determination, Transport & Delivery Scheduling, Backward Delivery Scheduling, Partial and Complete Delivery, Subsequent Outbound Delivery split and grouping of deliveries.
• Configuration of Pricing Procedures, Condition Types, Access Sequences, Condition Records using Condition Technique. Special Pricing procedures using condition exclusion and pricing analysis.
• Configured Master Data and Business Functions: Business Partner, Product, Organizational Model, Territory Hierarchy, partner/text/date determination, Actions, Transaction Types and Item categories.
• SAP CRM Master Data creation & Maintenance, Business Partner/Customer Master Data. Familiarity with Middleware settings, integrating both CRM & ECC for Master and Transactional data processing. Configuration of Web UI including Navigation Area, Work Centers and Authorizations etc. based upon Business Roles.
• Configuration of Customer Master data, Material Master data, Pricing Master data and data sharing among Sales Organizations in SD.
• Experienced in Processing the Master Data for Shipping and Transportation, Customer and Business Partners(Account Groups, Partner Functions), Customer-Material information Records, Cross-Selling, Item Proposals and Material Determination.
• Expert in Configuration of Structure and Data in Order To Cash (OTC) process which includes Sales Documents, Inquiries, Quotations, Sales Orders, Shipment processing, Billing Documents and Third Party order Processing.
• Experienced in configurations of Make to Order (MTO), Make to Stock (MTS), Contracts (Master Contract, Quantity Contract, Value Contract and Service Contract), Scheduling Agreements, Consignment orders.
• Extensively worked on Item Categories, Item Category Group, Availability Check or ATP, Account Determination, and Transfer of requirements (TOR), Incompletion Log, RICEF, Copy Control, Number Ranges, and Text Determination, Output Determination and Configuration Profiles.
• Experienced in setting up Pricing by Customizing the Condition Types, Condition tables and Access Sequences, Condition Technique, Determining and Maintaining the Pricing Procedure, Creation of Condition Records.
• Experienced in configuration of Billing Document Types, Pro-forma & Invoices, Credit Memo, Debit Memo, Rebates, Individual & collective billing, Invoice Split, RRB etc Worked on LSMW, ALE, EDI and I Docs in mapping and converting data formats for various fields in SD scenarios that interfaces with Legacy as well as Third Party Software Systems, Configuration of Order related Billing and Delivery related Invoices, Credit & Debit Memos, Billing plans, Revenue Account reconciliation and Rebate agreements.
• Cross Module integration of SD with MM, PP & CRM. Experience in Configuration of O2C (Order to Cash) and P2P (Procure to Pay).
• Production Support: experience in Unit testing, System Integration testing, Performance testing, User Acceptance testing and Regression testing.
• Experienced at providing functional specifications for custom enhancements (user exits), forms, reports and conversions (RICEF).
• Assertive self starter having strong interpersonal skills. Self motivated, proactive, resourceful and capable of working independently or in a team environment. Posses a strong ability to prioritize, multi-task and perform efficiently under time constraint.

TECHNICAL SKILLS:

ERP: SAP ECC 7.0, ECC 6.0, ECC 5.0, R/3 4.7, SAP CRM 7.0, 2007, 5.0, 4.0, SAP ECC IS-OIL

Reporting Tools: MS Access, MS Office Suite

Operating Systems: MS-DOS, Microsoft Windows 98/NT/2000/2003/XP/Windows 7, Linux, Unix, VMware

Support Tools: SolMan, BMC Remedy, HPSC, MS Service Manager, HPQC, SQL assistant, Soup UI

Methodologies: ASAP

PROFESSIONAL EXPERIENCE:

Confidential, Basking Ridge, NJ

SAP SD Functional Consultant

Responsibilities:

• Conducting workshops to gather the business requirements.
• Meeting with business process owners and departmental heads to identify the business requirement.
• Analyzing the client’s as-is business process and mapping it to to-be business processes by performing gap analysis.
• Preparing business process documents for the sales and distribution activities.
• Drafted functional requirement specifications (FRS) for customer master, quotation processing, sales order processing, consignment processing, billing, returns processing, contract processing, rebates processing, and backorder processing.
• Prepared dataflow diagram for all of the business processes to be included in FRS.
• Drafted user requirement specification (URS) for sales and distribution.
• Identified RICEFW objects to meet the client specific requirement.
• Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification. Tested RICEF objects.
• Configured customer master and partner determination. Added customized partners in the customer master record. Designed customer master and customer account group. Worked in customer master conversion. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records using LSMW.
• Successfully worked on pricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
• Co-ordinate with the technical staff in developing functional specification data for systems.
• Configured pricing procedure, condition types, access sequence, and built custom pricing tables.
• Configured account determination, and identified account keys to post to the related G/L.
• Prepared test scripts for the Sales and Distribution.
• Trained testers to execute the test steps in SAP and recording the test results in HP Quality Center.
• Designed smart forms for order acknowledgement, invoice, and rebate credit memo.
• Defined user roles and security matrix for SD activities.
• Fixing configuration to support testing activities.
• Working on integration testing and mock cutover preparation.

Confidential, Atlanta, GA

SAP SD Functional Consultant

Responsibilities:

• Part of team from EAM consultants, presently with eBusiness team PBSG (Pepsi business solutions group) who support day to day business activities of Pepsi.
• Work with the implementation partner team regarding enforcing of implementation and cutover schedules. Help with parallel run, Validation of master data uploaded to ERP
• Knowledge Transfer (KT) and Responsibility Transfer (RT) from Implementation partners.
• Provide business/functional expertise for order to cash process area. This includes both SAP SD & LE.
• As a team member of OTC doing root cause analysis and resolving issues relating to order management, pricing, delivery, shipment, billing and output.
• Testing full life cycle right from creation of Sales order till shipment cost doc in Quality environment to check if the fix is working properly.
• Work with supply chain team members to complete system configuration and unit testing of process designs in development environment and transfer set-up to production environment
• Optimization of current business process in SAP with third party interfaces for Load Planning.
• Trouble shooting and development of inbound and outbound IDOCS
• Working and coordinating with all the interface tools like Tibco, ETM and Legacy systems like DLX, Red parie and QDCS.
• Resolving day today EDI/IDOC for the inbound and outbound interfaces such as 850, 855, 856,810,970,997
• Preparation of test scripts in order to standardize the business process
• Preparation of functional specifications on enhancements and new custom requirements
• Stream lining for integration with other SAP modules such as MM, WM & LE
• Interacting with cross-functional teams.
• Provide solution for queries logged by the customers
• Advise users on how to perform specific processes or tasks within the system when local knowledge is unavailable
• Preparing of test cases and documents as required.
• Point of conduct for all OTC related enhancements and custom report preparation and testing.
• Interface mapping change with any third party systems done Via FMD.

Confidential, Michigan

SAP SD/CRM/OTC Consultant

Environment: SAP ECC 6.0/ CRM 7.0

Responsibilities:

• Involved in Team Preparing Business Blue Print Documents for the Business Processes, business Scenarios, Master Data and Organizational Units. Participating in the pre-upgrade and upgrade activities, testing scenarios.
• Involved Project preparation plans, requirements gathering, create Sales Process, Quotation, Telesales, Teleservice and Activity Mgmt. blue print document using ASAP Methodology.
• Fit and Gap Analysis: Analyzed the Existing Legacy System and Legacy Master Data Files to Build the Conversion Strategy.
• Involves migration of Infosys Sales Process from the existing SAP CRM system to Sales force and further streamlining of the process.
• Responsible for implementing EDI-based solutions with principle customer. Extensively worked on EDI IDOC (inbound, outbound, mapping with third party logistics service providers’ WM system, message type, segment extension, IDoc monitoring, posting)/ ALE (distribution model maintenance, logical system, ports, partner profiles.
• A front office solution design for the global utility using SAP CRM CIC (Interaction Center)
• Performed Functional Specification in the area of FRICE (Forms, Report, Interface, Conversion, Enhancement)
• Replicate Products Master Data, Business Partner Master Date, Pricing Condition and Transactional master data form R/3 to CRM.
• Configuring Partner Processing including Partner Functions and Partner Determination Rules for LEAD and Campaign.
• Performed research on Sales force to understand its capabilities and map the requirements to it based on standard availability and configuration.
• Configured and customized exclusive Pricing Procedures with Price, Costs, Surcharges, Discount, Freight, Profit Margin using Condition Technique. Assign Product Types to Hierarchy, Created Categories for contract services, order services, and warranties.
• Configured outbound delivery documents, delivery item category, and item category determination rule.
• Configured shipping point determination by customizing shipping conditions, loading groups, and by defining organizational structures in the logistics. Define Transaction Types, Item Category for Service and Sales Items, and Item Category Determination.
• Define Service Profiles, Response Profiles, and service products for contracts. Configure contract determination for SLA, Warranty check for services.
• Configure Transaction Setting for Service Order Quotation and assist in maintaining smart forms for Print Action, Action Profile, and Conditions. Define Transaction Type and Item Category Determination and after the service order quotations, whenever service employee performs service then service confirmation.
• Investigated integration issues in master data (MM/SD/FI/WM) within the SAP system, to document any existing gaps and to recommend potential solutions in order to close the gaps.
• Developed complex mappings in SAP BODI to load the data from various sources into the Data Mart using different transformations like Query, Table Comparison, Merge, Pivot, Reverse Pivot, Lookup, Key Generation, History Preserving, Date Generation, Map Operation and Validation etc.
• Solved the issues raised by End Users and core teams from onsite and provide support to facilitate the transition of SAP CRM.

Confidential, Chicago, IL

SAP OTC/SD Functional Consultant

Technical Environment: SAP ECC 5.0

Responsibilities:

• Involved in the sap R/3 implementation as a team member
• Offered resolution for OTC (order to cash) related issues in the areas of Sales, Pricing, Billing, ATP and Shipping.
• Studied and evaluated the client’s business processes and gathered the client’s requirements
• Gathered Business process flow by conducting workshops and interacting with process owners
• Worked closely with process teams in performing GAP analysis and finalizing the design of the To-Be system.
• Interacted with the Business Process Owners and involved in workshops on various business processes such as OTC, Deliveries, Billing and special stock processes.
• Finalizing of organizational structure to be integrated with SAP system
• Involvement in customization of SD module and Integration between various modules
• Configured the different document types for inquiries, offers, sales orders and deliveries.
• Configured the system for Cash Sales standard orders and Rush Orders for which configured the various document types as per the business requirements.
• Configured the different item categories for sales orders, delivery documents.
• Customized various billing documents and billing plan types (Periodic and Milestone).
• Set up copy controls for sales document types and item categories for establishing document flow from sales orders to delivery to billing.
• Involved in testing OTC processes like Standard Order Processing, Export Order Processing, Sample Order, Promotional Orders, Rebates, and Consignments.

Confidential

SAP SD Consultant

Responsibilities:

• Involved in Project preparation, Business blueprint, realization, final preparation, Go-Live and support.
• Involved in prototyping to test the system for GAP analysis documentation.
• Update the existing process documents, validate test scenarios and created ASAP test document for a end user testing as a part of integration testing.
• Defined the process of extracting, transforming and loading the data into system by defining the functional specification and testing the programs.
• Developed and executed Unit test plan activities (Plan, prepare, execute, document test results)
• Involved in various Testing phase for configuration - Unit testing, Module testing Integration testing, String testing, user acceptance testing and regression testing.
• Worked closely to release to defect cycle, day to day defect solving duties includes, defect handling, assigning to the responsible user, linked to concern entities, keeping track record for the defect report.
• Worked extensively on Pricing procedures and Pricing conditions, requirement routines and formulas. Configured various pricing procedure that included configuration of condition inclusion/exclusion group, variant material pricing. Work with User Exits and write VOFM requirements as required.
• Configured requirements classes and requirement types for carrying out transfer of requirements and availability check.
• Configured custom order types Order to cash (OTC) scenario related to delivery and billing types for the specific material characteristics, billing variant configuration and multi level BOM.
• Involved in maintaining copy control routine for sales, delivery and billing documents.
• Configured setting for the SD, the availability check against the product allocation to ensure that the actual requirements are compared to the planning product allocation through the full allocation stage.
• Configured service contracts and quotations, billing document configuration order related billing, delivery related billing, periodic billing, milestone billing.
• Created several output types and configured it for automatic proposal.
• Generated sales backlog and shipment reports using LIS, worked on standard reporting tools like LIS.
• Worked closely with ABAP Debugging generating records for essential fields and tables to customize programs in user exits.
• Worked on delivery splits, automatic batch determinations and delivery scheduling.
• Configured consignment process according to functional requirement.
• Worked on configuration of ATP and transfer of requirements with MM integration and support.
• Configured shipping point determination, route determination and batch determination.
• Data migration for customer master, pricing condition record from legacy system to SAP using LSMW.
• Worked closely with ABAP'ers in designing price routines and user exits to modify the existing functionality.
• Go-live and post implementation support.

Confidential

SAP SD Functional Consultant

Responsibilities:

• Role involves interaction with the client to discuss the business requirement, functional designing of the requirement, testing of solution and releasing the same
• Configuration of revenue account determination, validations pertaining to G/L accounts, out-put type maintenance for invoice, delivery and order
• Handling of Master Data (Customer data, customer information data, condition records, partner profile maintenance)
• Processing of jobs in background and creation and alteration of variants.
• Worked on developing project specifications and estimates for designing solutions.
• Developing technical solution after analyzing the functional requirements of the business.
• Handling of various reports and changes as per requirement
• Performed Functional, Configuration, Unit testing and Integration testing, UAT and all the SD issues generated from the user testing.
• Performed functional unit testing for all SAP standard Sales and Distribution configurations
• Monitored the defects raised.
• Used HPQC to monitor and defects.

Environment: SAP ECC 6.0