SUMMARY:

• Overall experience of 9+yrs (6+yrs experience as SAP CRM Functional Consultant and Domain experience of 3+yrs in Life Insurance in Operation Dept.)
• Currently working as a SAP CRM Consultant in Confidential
• Worked with Net Flex Software Tech. Pvt. Ltd., as SAP CRM FUNCTIONAL Consultant
• Involved on 2Imp. Projects + 3Support Projects + 1Testing Project.

TECHNICAL SKILLS:

Part of Functional Team: Requirement Gathering - Business Blueprinting - Prepare Documents (Configure & Testing), Customizing and configuring the system based on business requirements.

Base Customization: Business Partners, Business Partner Relationship, BP roles, BP Deletion, Number ranges and Field Groupings, Organization Customization, Item Categories, Item Categories Determination, Product Enhancement, Organization Data Determination, Activity Management, GroupWare Integration, Partner Processing and Status Management.

Web UI: PFCG Role, Navigation Bar Profile, Business Role, Creation of Work Centers, Configure Logical link ID and Assign to Navigation Bar, Role Configuration Key, UI Configuration, Fact Sheet Configuration, Transaction Launcher, Easy Enhancement Workbench (EEWB), Application Enhancement Tools (AET).

Marketing: Marketing Planning & Campaign Management, Defined campaign by creating objectives, tactics, types; Segmentation of BP’s (Attribute Data Sources, ELM), Personalized Mail Forms, Campaign Execution(E-Mail Channel), External List Management, Lead Generation, Qualification And Assign of Questionnaire to Lead.

Services: Installed Base Management, Complaint & Return, Service Requests/ Tickets/ Orders Customize, Service Confirmation, Service Level Agreement (SLA’s).

Sales: Quotation management, Define Sales Cycle and Sales Stages, Assign Sales Cycle to Opportunity Transaction Type, Assign Questionnaire to Opportunity, Opportunity Management, Create Territory And Employee Assignment.

Middleware: Initial Load, Delta Load, Request Load, B.Doc Monitoring, Queues Monitoring, Creation of Logical System, Maintaining RFC connections between CRM and R/3 System, Site/Subscription/Publication.

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Creation of test scripts based on the functionalities.
• Execute SIT and Regression Test.
• Maintenance of test related data in HP ALM.

Confidential

SAP CRM Functional Consultant

Responsibilities:

• As a team member, am co-ordinating with all the team members involved in the project to provide support in various activities.
• Resolving issues and queries to support day-to-day operations based on Batch Jobs Failure.
• Maintain the SLA in TIVOLI ticket solving and weekly reporting i.e. Batch Job Failure, BPs/Materials Replication Issues, Tax Related Issues etc.
• Product Hierarchy Configuration i.e. CONFCR / CONFWR.
• Batch Job Configuration based on different scenarios like time changing/job changing/Fund Ids Updated.
• Deletion of BP.
• Legacy Data Migration into CRM system using LSMW.
• Configuration on Pricing based on TPM - CRM7.0.
• Resolving Issues related to BPs/Materials Replication, Tax Category and Tax Classification, Sales Org.
• Involved in Pricing Download Request.
• Provide MI access to Users based on Campaign Activities.
• Opportunity Management, Lead Management, Quotation.
• Migration from SPILT to MONO LS (Creation of TRs via CHARMS).
• Involved in Testing - Regression Testing.
• Client interaction (Lync Call), understanding the requirements and working on client's requirements.
• Maintain the Zone Wise/ Priority Wise Ticket Based Report.
• Preparing User Training/Knowledge Management Documents based on repetitive Issues.

Confidential

SAP CRM Functional Consultant

Responsibilities:

• As a team member, I was co-ordinate with all the team members involved in the project to provide support in various activities.
• Resolving issues and queries to support day-to-day operations.
• Maintain the SLA in ticket solving and weekly reporting.
• Maintaining the problems that arise from Base Customization, Marketing, Sales and Web UI.
• Handling tickets in various degree of severity assigned by Help desk.
• Client interaction, understanding the requirements and working on client's requirements.

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Understand the Clients Business Process & Requirement Gathering For Project.
• Analyzing the requirements with respect to SAP CRM.
• Worked closely with ABAP team.
• Unit testing in development environment for configuration.
• Customization of Organizational Structure & Business Partners includes general data, BP relationship, sales area data & field grouping.
• Customization of Campaign Types, Objectives & Tactics.
• Worked on Segmentation, creating different data sources, created attribute lists according to requirement & customized filters for profile sets.
• Uploading of Customer Data from Non-Legacy System.
• Customization in Personalized Mail Forms, Personalized Mail Forms using attribute i.e URL Link, Attachments, Subject Lines.
• Performed the required customizing settings for mapping format of ELM & Customize the Follow-Up Settings to Contact Responded Customers by E-Mails.
• Performed the required customizing settings for lead management define questionnaires and values for lead qualification, Lead Origin, Lead Groups.
• Transaction Types for Activities, Leads and Opportunities, Quotation and Sales Orders.
• Customized sales transactions and defined copying control for transaction type.
• Configured Partner processing including partner determination rules, partner relationships with Contact persons for sales transaction.
• Territory Management, Customized territory hierarchies, Categories, and assigned to the hierarchy nodes in the Organization Unit.
• Configured Opportunity Management with sales cycle to control sales process.
• Customizing of PFCG Role & Business Role according to the client requirements.
• Activation & deactivation of the Work centers Calendar & E-mail of Navigation bar.
• Do all customization to add new work center to Business role.
• Customize web ui with a new link to access external web pages (Transaction Launcher).

Confidential

Associate SAP CRM Functional Consultant

Responsibilities:

• As a team member, I was co-ordinate with all the team members involved in the project in various activities.
• Base Customization (Customization of the Business Partners, Enhancing the Product, Customization of the Organizational Model.
• Segmentation of Business Partners, define data sources and attribute list.
• Customize/Configure marketing plan.
• Configure Campaign types, Objectives, Tactics, Customize new Communication Medium.
• Customization of Data Sources, Attribute List & Filters.
• Customize the mapping format for uploading of external list to the system.
• Customized the service item for Service Process.
• Customized all the steps required for creating a Service Level Agreement for Service Contracts, And Customize SLA on Escalation Management.
• Creating a Category for Installation Base.
• Provide Post Go Live Support & Responsible for resolving the Tickets within the SLA.
• Tracking middleware components in terms of validating the orders which were created in CRM.
• Customizing of PFCG Role & Business Role according to the client requirements.
• Do all customization to add new work center to Business role.
• Done UI Configuration.