SUMMARY:

• Over nine years of implementations/deployments /integration projects including SAP FICO, FS - CD, FS-CM, SD, MM, PP, BW, SAP Portal CRM, Sol Man + Change and R Release Mgmt, and Confidential BRM, BPA, PI, PO , with extensive knowledge on SOX, GAAP and IFRS.
• Support Confidential Teams with business, process workflow and integration with other systems UI5 .
• Use BPMN to build workflow that connects all work-stream and allow automation of processes.
• Conduct Demos to other work-streams aBPM, UI5, SAP NetWeaver, SAP HANA, Confidential, BRM, BRF+, and WebDynpro to showcase application to Business Leaders.
• Over 10 years as Liaison between Business, Stakeholder, Product Owner and Development Team.
• Involved in Agile, SDLC, PLC and other methodologies.
• Worked on Process and FICO Configuration documentation, Unit and Integration Test Scripts and end user training.
• Experience in Financial Accounting (FI) including General Ledger (GL), Asset Accounting (AA), Accounts Payable (AP), Accounts Receivable (AR), and Special Ledger.
• Experienced In new Implementations, Enhancements, Upgrades, Maintenance, Testing, and Production Support/User Issues, as well as, Super-User and End-User Training and Documentation.
• ITIL Support including Incident, Problem, Asset, Service, SLA’s, Migration, Change, Continuous Improvements, Events, and Financial, Sales, Plant, Product and Distribution Management
• Involved in two full cycle Implementations - Business Blue Print, Realization, Final Preparation, Go-Live and Support, Production Support, Documentation, Cut-over and Break-fix during Production or Freeze.
• Define integration points between SAP and non-SAP systems
• Experienced in gathering and analyzing business requirements, identifying process gaps between AS-IS and TO-BE processes, re-engineering business processes, creating business mockups, mapping processes to SAP functionality, and collecting master data.
• Master Data Migration using both Direct object Method and Batch Input Method.
• Strong understanding of Project Management, Software Development life cycle, Quality Assurance process, and Software Quality metrics.

TECHNICAL SKILLS:

Hardware: Compaq, IBM, Dell (Laptops, Desktops and Serves); Toshiba laptops, Intel and AMD processor, AS/400 & NCR8080 (Mainframe); Blueprint, Active Directory, Cisco (hubs, switches & routes), Modems, NIC- cards, Memory, Printers, Scanners, Tape Backup Units, Wireless Access Point, VoIP

Software: Tax software, SAP - FI-CO, FI-CA; Confidential n.2, BRM, PO, PI, and Maximo 7.2 and 7.5, EDI, Spotfire and Tableau, all clouding environment

ERP Applications: Agile, SAP R/3, ECC 6.0; 4.0B, 4.5B, 4.6B, 4.7, 6.6, 7.0 ; Microsoft Office suite 2003 7 -2013, WordPerfection, Visio, Cisco, VBA, RDBMS, Citrix, TeamViewer; CWS, ARMS, AUDATEX, MEDATA, Copart, SAP FS-CD, FS-CM, FS-CS, FS-RI, FS-RI, GL, CO (Re/Insurance industry); C++, Linux and Red Hat (in class experience); Adobe, Acrobat, Internet Information Services, HTML,JSP, Applets, HTML, Dreamweaver, Flash, MS Project 2007-10, MS Office 2010, ABAP Query, Photoshop, Crystal Reports 8.0, Report Painter, Report Writer, Solution Manager, Maximo MAM,TAMIT, TSRM, CCMDB, Sol-Manager, HPQC, SharePoint

Networks: Windows NT - 2010, UNIX, Novell 3.11, LAN, WAN, TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

SAP Solman Expert + IT Business Process Architect

Environment: Service Now, SAP ECC 6.0, BPC, GRC, Solution Manager 7.1 thru 7.2, PI, PO, Confidential, BW, HANA, Basis, ChaRM, (ITIL v3), ServiceNow HP-QP 12.01 - ALM, MS-Project with Informatica and Hyperion

Responsibilities:

• IT ERP Release and Project Manager Leads release planning, packaging of ERP releases in an integrated Release/ Project Calendar. Also leads various investment and operational projects in the ERP domains - Service Now
• Release Planning, gate environment changes, deployment and validations via Change and Release Management (ChaRM) and Service Now.
• Analyzing BRD and Estimation Tool for each Requirement to manage Resource Planning/ Release Calendar and Approvals according to business initiatives.
• Troubleshooting ChaRM and ServiceNow; creating new projects/ releases, work hand in hand with Config Developers, Basis, and Security on Problems
• Monitor and Control Implementation -Transformation/Migration projects in ChaRM & ServiceNow
• Coordinate Environmental calendar and release calendar to avoid collisions
• Deployment calendar and deployment Go/ No- Go meetings
• IT solutions from doc Mngt to solutions design and implementation -allign cross team audiences including stakeholders in planning, monitoring and deployment efforts.
• Business Processes- best practices audit req meet security and development
• Training to IT Teams and business users - including documentation
• Maintenance of process flow; project/ release chart, system chart, and Database Landscape management
• Working closely with Basis during SP Upgrades and execution of Retrofit as needed
• A contact person for Change and Release Management ChaRM, works with PwC presenting all their requirement, meetings and needed trainings. Help them make sense on analysis and reporting.
• I am responsible for planing and tracking Technical/ SAP interdependencies across multiple projects/ releases Ownership of the ERP release plan and release calendar through effective communication and collaboration across multiple IT stakeholders and business
• Analyzing BRD and Estimation Tool for each Requirement to manage Resource Planning/ Release Calendar and Approvals
• Works with PMO, PM's, Infrastructure and IT Service Delivery to establish integrated and aligned Release governance and aligned Environment Governance to facilitate deployment of multiple technical and configuration changes to production
• Uses input from IT Managers/IT Engineers to champion improvements in Build and Release deployment, ensuring alignment across IT
• Establishes and maintains Build and Release visibility within IT and Business
• Facilitate conflict resolution where applicable related with technical Release management to production, Test Environments
• Works with Project track Leads and across IT groups to coordinate code drops and releases/deployments across environments (QA, UAT).
• Follow Clients project management process and ensure that required project deliverables are provided (project plan, project schedule, training, communications, specifications, etc).
• Socialize Risk and Impact analysis for every change, project or release.
• Change Aging practices - and making sure all involve cross functional teams and business reviews and come to conclusion
• Maintaining multiple Projects, Implementations and releases at same time
• Transition projects to support team ensuring triage procedures, knowledge transfer and service level objectives are provided.
• Monitor ALM report for passed/ failed Changes to determine Landscape movement
• Managing change control board (CCB) process (During Production Migration)
• Work diligently with the Service Management Technologies Product (Global CAB) & Engineering Leads, Local CAB, Project Managers, Infrastructure Architecture Leads and Offshore team
• Work with IT Service Management team members including requestors and end users to provide architecture oversight, L2/ L3 support, and implementation strategies for the Technology Services
• Manage and orchestrate the activities among IT, the Business Community, infrastructure service providers, application vendors, and the onsite/offshore implementation partners.

Confidential

SAP Solution Manager Consultant

Environment: SAP ECC 6.0, Solution Manager 7.1, Confidential, PO, PI, BW, HANA, Change and Release Management, Basis, ServiceNow (ITIL v3), HP-QP 12.01 - ALM

Responsibilities:

• Configure customer’s Solution Manager system to monitor/alert on the customer’s HEC Based systems. Process Documentation and involved in the future roadmap for Solman 7.2
• Satellite systems include BW, ECC on HANA, TM on HANA, Process Optimization (JAVA), Portal (JAVA) and other systems
• Configure email/texting of the customer’s various technical team based on alert level and type of alert. Adding email verbiage per each selected Change Doc Status, gate management
• Knowledge transfer to customer/ new Basis Team on configuration - sys landscape, transport strategies
• Cutover - CAB meeting, update ServiceNow and Change Docs, importing transports via STMS

Confidential

SAP Change and Release Manager

Environment: SAP ECC 6.0, BPC, GRC, Solution Manager 7.1, PI, PO, Confidential, BW, HANA, ChaRM, ServiceNow (ITIL v3), HP-QP 12.01 - ALM, MS-Project with Informatica and Hyperion

Responsibilities:

• Technical documentation, training, facilitating, presentation, plus handling all Change requests
• Analysis, planning and problem solving, cross functional technical teams
• Start with Scrum to ASAP Methodology current.
• Using Sol Man CRM tool to determine/ inform/ monitor the 3rd parties, customer and all that involved with business are aware of changed about to take place
• SAP transport processes, IT change control and business applications
• CAB facilitating approve changes to production and ECAB process
• Troubleshoot Transports with Issue, perform Re-Import if needed
• Analyze integration point for all Production system before approving the change to take place
• Mapping process and changes that place to ensure all activities are captured
• Aligning and communicate with business and Teams to make sure Organizational rules and procedures along with Best Practices are met
• Submit report for AM, PM Transport Control Board; and weekly Local CAB approval; monthly Global CAB
• Approving Request for Changes moving forward to appropriate channels till fully approved and implemented
• Control and Maintain change and release tracker, release schedule and release calendar. Including Open Freeze and close release in SAP Solman and Service Now ITIL
• Maintain Change Management process remains audit compliant; reply and research all errors received from Audit
• Performing change submitted, quality checks on requirements of the Change control policies
• Documenting ChaRM to ensure the integrity of SAP environments thru the SAP Landscapes
• Manage change process for production SAP Business Applications (GL, AP, AR, security, bank analyzer, Sub-Ledgers, Runbook, Asset Management, all SAP FICO modules for a bank)
• Govern SOX regulations
• Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas:
• Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM.
• Normal Change (Defect Correction, Preliminary Import), Urgent change, Administrative, General Change, retrofit, CSOL, Downgrade Protection,
• Transport troubleshooting, release TR and task, importing TR when needed
• Making sure HP-ALM is current and test passed before transport migrate from one landscape to another.
• Aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
• Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
• Knowledge of ServiceNow is an added advantage for my ITIL certification and ITSM education
• Supporting Confidential Team on business, process workflow and integration with other systems (UI5)
• Using workflow to accelerate approval process on exceptional
• Onsite-Offshore working model
• Maintain User doc for SAP governance processes, tools and deliver related training
• Conduct UAT, maintain defects and make sure changes made to suffice the requirement
• Create (using Visio) and make sure Change Process Flow is followed on Urgent, Ad Hoc and normal change

Confidential, Atlanta, GA

SAP Senior Business Analyst

Environment: SAP ECC 6.8; Confidential, aBPM tool, BRM, BRF+, FS-CD, FS-RI on Agile Manifesto, HP QC 11.50 - ALM

Responsibilities:

• Provides factual content to feasibility study for training and communications development projects, upper level management stakeholder business user and PMO
• Develop, write, and communicate requirements for the implementation of business solutions.
• Manage Project Scope (cost& schedule) and resources and deploy Best practices for value creation
• Using SAP PS to manage team WBS, resource needed and monitor activities and progress with offshore team and local developers
• Manage expectations among the various Teams while seeking alignment in vision & strategy
• Analyzing and distinguish workflow and workbench requirements (business domain and technical domain)
• Maintain communication with domestic and global team member
• Determine the exception handling between different systems
• Identifying Integration point and where call backs should reside
• Analyses systems, procedures, and workflow to ensure effective use of computer system resources
• Confirm requirement and process flow before development begins; process diagrams (with swim lanes) to help Developer in development
• Make sure best practices is followed (Cooperate security is maintained and all rules are in place). SLA’s are met
• Creating Use Guide and train End Users
• Develop appropriate report requirements documentation in line with SDLC framework including Functional Requirements, mappings, and test plans
• Create Business UI/ Mockup’s for development team and IT Architects, follow up on needed requirements and data specs from business work-streams that are needed by development team
• Analyze, document Gaps and validation gates and suggest/ propose fulfillment from upper management levels. Experience in selecting and executing requirements gathering techniques such as interviews, facilitated workshops and Demo’s
• Ensuring that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved tools, processes, methodologies and deliverables
• Selecting appropriate methods and tools, from those that are approved, with which to elicit and document requirements that is Understanding the software development lifecycle, methodology and approach being used and defining how the requirements development will be conducted (i.e. data gathering, interviews / elicitation, analysis, specification and validation)
• Creating the technical design that fulfill the current and future architectural design
• ITIL for coordinating Priorities, categories of tickets and problems across (global and local)
• Updating Enterprise Architecture according based on all changes going on during the project life cycle

Tester

Confidential

Responsibilities:

• SAP/ system testing such as function test, regression, integration and migration (automation - for non-SAP system)
• Involved in decision making what system will suit the need
• Using BPMN to build workflow that connects all work-stream and allow automation processes
• Creating table rules and roles that will be used by BRM or BPF+ to execute tasks and exceptions
• Conduct meeting, workshops, stand ups, also schedule events such as training and knowledge sharing
• Integrate FI with MM and CRM
• In SAP CRM Interaction Center including but not limited to business roles, Web UI, navigation bar, transaction launchers, interaction records, service tickets, ERP sales orders, categorization schemas, rule policies, surveys/questionnaires, call list generation and maintenance, alerts, business partners, products, CRM organizational model, partner determination, and organizational data determination.
• Schedule claim payments similar to OTC on retail where submitted claim will be adjudicated, schedule payment according to the period on the contract, once the claim aged in AR collection must take place or acc will be sent to collection department FS-CD. Once aged in AP company will issue payment to that client, payment shipment method must be documented and tracked until client confirm received. Any disputes are resolved before payment made.
• Involved in processing, open and close the claim transactions receive bill for AP and Fi payout /balancing open claim to vendor and process AR)
• Maintaining and control Agile Project through Team Foundation Serve (TFS) where create slices, spike/issue, and task besides monitor the burn-down and velocity of workflow team/ members and all other work-steams

Senior BA

Confidential

Responsibilities:

• Updates/ Doc Management on SharePoint repository
• Introduce workbench functionalities where I had to facilitate establishment of standards for business analysis, process and system modeling across the enterprise.
• Evaluate with management benefit analysis, risk assessment, project scope, and development of a high-level plan.
• Working with Offshore developers/ vendors and presents requirements/ process/ or changes to third party vendors, customer upper level managers and vise-verse
• Control all changes across our team and managing them from start to finish
• Define scope, impact, cost, and cost savings for system changes when applicable to solution delivery and provide consulting to functional business areas to assess process improvement opportunities and system change integrations.
• Expert on software application design and development in order to implement and support software applications, evaluate new technology, and provide specific help to users.
• Experience working on multiple concurrent and competing projects while working, potentially with different project managers and stakeholders

Confidential

Consultant

Responsibilities:

• Define integration points on SAP and non-SAP systems
• Introducing ITIL Best Practice and implementing them via process change in the ERP
• Developing Decision Tables for developers, so they can access company Business Rule Repository and notification wording (verbiage)
• Control change deployment and environmental upgrades
• Expert on software application design and development in order to implement and support software applications, evaluate new technology, and provide specific help to users.
• Experience working on multiple concurrent and competing projects while working, potentially with different project managers and stakeholders

Confidential

Maximo Integration Analyst

Responsibilities:

• Maximo Workflow and BA - interpret and analyze data and transform it into information for all business areas to support decision making. Responsibilities span the full lifecycle activities including requirements analysis and design, development of analysis and reporting capabilities, and continuous monitoring of performance and quality control plans to identify improvements.
• Complete System Ownership of SYSTEMS like Maximo and other associated Incident, Problem, Event, Service, and ASSET MANAGEMENT SYSTEMS
• Salesforce and other clouding channels for maintaining customer relationship
• M. Integration Framework - where SAP and other system integrate with clouding (e.g. Salesforce, SCCD, Maximo, SaaS) where it allow multiple platform to communicate. Depend on the system mostly SAP use Flat file there are other systems using XML files. Where data can be exported and imported
• Define SAP distribution Channel and deploy them in the Maximo DB (similar to SAP Master Data)
• Document configuration specs and specs by Example to make it easier for Tech team to proceed.
• Work as a liaison between business, users, stakeholders and development team
• Troubleshooting complex technical problems supplementing the team's skills esp. where team is not able to deliver due to complexity of the issue
• Good knowledge in Maximo Architecture, configuration and customization, Installation, Applying Patches & Hot fix and debugging skills.
• Good knowledge on Maximo Workflows and Maximo Application Designer
• Good understanding of Maximo database configuration and Domains creation
• Interact with larger organizational stakeholders of the systems for changes and plan all activities to keep the system compliant and up to date.
• Involves engaging external third-party vendors on behalf of the client in driving desired results.
• Direct Change Management in validated environments - and when to proceed with other systems
• Monitoring KPI’s and submit report to the appropriate teams
• Security Group And Person Group Administration
• Coordinating for Priorities, categories of tickets and problems across (global and local)
• Engaged in L2/L3 support for performing Incident Record activities, including the Incident Management process, the Incident application, and handling Incident records. Hands-on practice real-world simulations on assigning, transferring, working and resolving an Incident Record. Other topics include Relating one Incident to another Incident, Resolving a Global Incident, Creating a Problem or a Change from an Incident, and Identifying bridged tickets
• Liaison with offshore teams and co-ordinate with third party vendors for product issues
• Training Design & Deployment and Communications Planning and Deployment to involved teams
• Lead Major Incident Management calls during high priority tickets
• Project Management skill and should have been in a customer facing role as well
• Technical expertise in configuring the IBM Maximo 7.x version
• Be well versed in Java\Database\UI knowledge for all modules, Syclo in Maximo 7.x version
• Have a thorough knowledge of Maximo Integration Framework (MIF) and integration of Maximo with variety of systems.
• Maximo SLA, Email Listener Configurations.

Confidential

SAP FI-CO Consultant / Business Analyst

Responsibilities:

• More than three year experience in the Supporting, implementation, and end-user training of SAP FI-Co applications
• (Program Manager) PgM that coordinate complex activities that will span functions, organizations, and geographic regions and cultures including different projects SAP and non-SAP at the same time
• Builds credibility, establishes rapport, and maintains communication with stakeholders and possesses advanced skills in finance, cross-cultural awareness, leadership, influence, communication, negotiation and conflict resolution.
• ITIL for Priorities, categories tickets and problems across (global and local)
• Program advice, place, and emphasis on governance, stakeholder management, and benefits realization to drive delivery of many interrelated organizational benefits across multiple related projects. Have concentrated on the Financial Accounting and controlling and have realized valuable hands on experience through participation in SAP engagements
• Dynamic, results oriented Team Player with extensive SAP knowledge
• Highly competent in module of SAP
• Progressive personality capable of developing rapport and support from inside and outside customers (team members/ coworkers and clients)
• Strong analytical and creative ability coupled with excellent written and oral communication skills that include relationship development within all levels of the organization
• Configured company code, chart of accounts, defined posting keys, maintained field status variants and assigned to company code, screen variants for document entry as per business specifications and tested the configuration in various scenarios. Integration between different modules FI, SD, and MM. Configured document postings, GL recurring entries, accrual deferral documents, month end closings
• Configured PS including Project Definition, WBS, Activities, Network, budget profile and planning profile including tolerance limit setup for budget availability control using Project Builder/Project Planning Board and IMG configuration modules
• General Ledger - Tested account assignment model creation, reversal of individual document, create inter-company transactions, reverse inter-company documents
• Running different reports that will be helpful in analyzing the impact of change, loss or profit
• Integration of FI with MM, CRM, SD - As part of the upgrade, tested logistic invoice verification w/ reference to PO create, sales/delivery/billing documents, cancel logistics invoice, cancel billing document, perform credit checks and block sales documents.
• Fi with SD - from creating Sales organization, Distribution Channel, Division, Assigning Sales Code, Assign Sales Org/ Dist. Channel to Plant, Business area account assignment, Bus. Determination area, Define shipping Points, Creating Finished Good Material Master Record, Determination of Partner Functions, Creation of Customer master record, Define shipping procedure, Define Pricing Procedure, Creating Condition Records, Material Attributes, Creation of GL account “finished goods stock acc., increase/decrease acc.”, Assign GL to Material Management module for a related business transaction, Assign GL accounts (Integration of Fi with SD), Display Sales Orders, Delivery of Goods, Delivery Document, billing docs, Display stock and Inventory (MM)
• Additional experience with Bonded Warehouse BW along with it logistics
• Resolved issues with foreign currency valuation program
• Progressive personality capable of developing rapport and support from inside and outside customers (team members/ coworkers and clients)
• Experience on SD, AA, CRM, AP, AR, GL, PA, CO-PA, PP, PCM, SC, MM, and BW
• Design or redesign business processes and implement new technologies including workflow analysis and the identification of configuration, modification and/or custom build components
• Extras - knowledge on SOX, GAAP, and IFRS