SUMMARY:

• Working as Project Lead with over of twelve years of experience in area like SAP E - Commerce (Hybris e-Commerce, CPQ, WCEM, ISA, IPC, SSC), SAP Customer Management Relationship/SAP Hybris Cloud for Customer (C4C), Hybris Marketing and Java/J2ee and project Management area.
• Playing various roles like Hybris Techno-Functional Analyst, Technical Integration Manager for Hybris and SAP Cloud on-premise solutions.
• Good understanding of Agile methodology.
• Proven ability to target and reach high standards; widely perceived as a techno-functional resource.
• Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.
• Accomplished professional with expertise in the areas of Implementation & Integration, Upgrade, Maintenance and Support.
• Experienced in end to end Order to Cash (OTC) process , SAP CRM Sales , Service and Marketing along with Loyalty Management module, Web Channel Experience Management (WCEM) , Hybris .
• Proficient in Hybris WCMS, Cockpits, Cron jobs, internationalization, personalization, security concepts and REST.
• Drive strategy for development operation (configuration management, continuous integration, build automation, environment planning etc.)
• Experience on leading architecture in agile methodology
• In-depth knowledge of multichannel technologies and tools including EDI solutions.
• Good understanding of SAP CRM pricing and middleware.
• Implementation and upgrade experience in SAP CRM 4.0 to 7.0 /SAP E-commerce application under SAP environment.
• Experienced with Sustain Activities like Go-live Support and Production Support.
• Experience in leading the Team to deliver the Solutions without breaching the SLAs in Implementation and Sustain Process.
• Specialized in Issue based consulting (ICB).
• Involved in scoping/blueprinting, project planning, and requirement gathering.
• Extensive Experience in analyzing complicated business process and creating functional and integration documents.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
• Good understanding of IBM’s Ascendant and SAP’s ASAP methodology.
• Good experience in Solutioning and RFP response creation as SME.

TECHNICAL SKILLS:

ERP: SAP ECC 6.0, SAP CRM 7.0 EHP 3

Development Tools: Eclipse, SAP Netweaver Studio, Netbeans IDE

RDBMS: Oracle 8/9/10g, MS-SQL Server 2010, Progress 6.3, MS Access 2000

Languages: Java, J2ee, Oracle SQL, Progress 4GL

O/S: Windows NT/2000 Server, Windows, XP, Windows 7, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM TPM Lead

• Responsible for end to end solution delivery from IBM side for SAP CRM TPM Process.
• Liaising between KHC and IBM onsite team to gain knowledge from KHC team and provided documents.
• Designed functional documents to implement system check at the time of trend spend tactics entries in system to show hard stop as per business rules and display errors to end users.
• Worked on KHC specific objects like HQ Deals, Promotions, TFA etc.
• Worked on integration interfaces of Reveal and HTP application like checkbook, Live rates and HQ Deals etc.
• Liasoning between onsite and offshore team in development factory model.
• Testing the defects resolved and working with client business team for closure.

Environment: SAP ECC, SAP Hybris/CPQ, SAP SSC, SAP SME, SQL Server etc.

Confidential

SAP Hybris C4C SME

• Responsible for end to end SAP Hybris C4C and Hybris Marketing solution delivery in Utilities sector from IBM GBS side.
• Participated all project charter meetings and architecture design meetings.
• Scoped and Configured the C4C tenant with Utility Industry call center scenarios.
• Configured Communication Arrangements and Communication Scenarios with help of SAP Basis and PI team.
• Integrated HANA call prediction reports with C4C using Mashups.
• Integrated User Billing History and Energy Usage and calculation webservices in Call Center scenario.
• Completed the integration for master data replication between Contract Accounts, Contacts, Contracts, Materials and Financial Objects.
• Replicated IS-U objects from ECC to C4C.
• Configured Call Center Scenarios and integrated SAP Hybris CTI simulator.
• Participated in daily scrum meetings and provided the daily updates.
• Configured the Hybris Marketing Campaign scenarios and uploaded IS-U Products in Hybris marketing using upload template.
• Worked with Developers to design o-data services to integrate the C4C and Hybris for campaign data for marketed products.

Environment: SAP ECC/IS-U, SAP Hybris C4C, SAP Hybris Marketing, Watson

Blue Boat, Watson Natural Language Query and translation

Confidential

SAP Product Modelling Project Lead

• Created framework for Lennox SME product modelling solution.
• Build the Guided Selling Architecture for new Solution Configurator tool for Lennox.
• Developing models to replace the existing Pro-Select Product Configurator tool with new SAP SME based CPQ solution.
• Replacing Lennox product configurator solution with Guided selling solution based on new SSC ADT approach.
• Working as Techno-Functional SME for Product Modelling and CPQ implementation.
• Leading the offshore team from the front.
• Solving the issues of the offshore team and providing handholding to product modelling team.
• Working on Agile methodologies and creating user stories and tasks for each modelers.
• Assigning tasks to offshore team, evaluating milestones set and reviewing the progress each day with onsite team.
• Working with each team member closely to deliver each VC model.
• Reviewing and analyzing each workbook version with offshore team guiding them for completion.
• Responsible for Variant Functions/ p-Functions integration with all the models.
• Expert in writing/debugging and integration of variant and p-functions.
• Able to debug and analyze all model codes in SME environment.

Environment: SAP ECC, SAP Hybris/CPQ, SAP SSC, SAP SME, SQL Server etc.

Confidential

SAP E-Commerce(SAP ISA/IPC) Lead

• Worked as CRM Functional SME for ISA and CRM transition phase.
• Responsible for successful transition of Passport from TCS to IBM.
• As a functional Consultant, supported Sales order, Quote management processes and its integration with ISA.
• Fixed ISA critical defects related to pricing, duplicate order creation.
• Provided Weekly support for Product Catalog Indexing for ISA.
• Worked with external vendors of ABC to fix EDI order replication issues.
• Provided advice on testing automation in area of reporting of CPTP.
• Supported Regression testing phase for BW upgrade in CPTP area.
• SAP Service Module and ISA support handover and further imparted knowledge to team.
• Supported daily defects on mainly ISA order management functionality.
• Supported testing phase of the passport.

Environment: Java, J2ee, Struts, AJAX, ABAP, SAP CRM, SAP ECC, JavaScript, SAP Portal etc.

Confidential

E-Commerce/SAP Cloud Architect

• Leading staff of 8 IT professionals in consulting, support and development activities.
• Maintained high satisfaction among partners, customers, and clients.
• Followed the IBM Ascendant methodology for blueprinting and final go-live preparations.
• Worked extensively with business to understand the SGA internal sales requirements.
• Mapped the North America organization hierarchy into C4C
• Worked extensively in customization of C4C screen as per customization available using KUT.
• Worked extensively in territory re-alignment requirement and data upload.
• Worked extensively on Sales Feed data upload.
• Supported customers for IPAD and mobile devices syncing.
• Worked extensively on template creation for BP and territory functionalities.
• Worked on Lead, Activity related issues.
• Worked with SAP to raise incidents and resolution of critical issues.
• Solved critical issues like HCI mappings for material replication.
• Performed initial and delta load for customers and materials.
• Provided support to NA customers after implementation.

Environment: SAP CRM Cloud for Customer, Hybris, SAP CRM 7.0 EHP 2.0, SAP ECC 6.0, and Legacy Systems (TMS)

Confidential

SAP E-Commerce Architect

• Lead staff of 5 IT professionals in consulting, support and development activities.
• Followed the Agile process for blueprinting and final go-live preparations.
• Configured hMC classes for catalog point of view to display the Confidential catalog.
• Configured User roles and authorization using Useradmin cockpit.
• Designed solution and KPIs for Jirafe reporting and analytics for product management point of view.
• Modified different catalog web pages using WCMS and PIM to display the content as per catalog hierarchy.

Environment: Hybris 5.2, Hybris WCMS, Cockpits, Cron jobs, hMC, Java/J2ee, spring 3.0, Rest, JavaScript etc.

Confidential

SAP CRM Consultant

• Followed the IBM Ascendant methodology for blueprinting and final go-live preparations.
• Understanding the PDDs solution and driving the client workshop from SAP CRM order management perspective.
• Mapped As-Is business requirements and processes to SAP CRM To-Be process flows
• Captured RICEFW entries and developed functional specifications for the same based on project scope and phase
• Developed SAP CRM business processes based on business requirements, mapped data elements to CRM processes and business requirements
• Designed Functional Specification documents and Blue printing documents for SAP CRM to legacy and APO integration, interface designing for SAP CRM and legacy system.
• Working with Geographically spread teams available in Germany/Sweden/UK and India.
• Participate and perform the Integration testing for most of the OTC end to end scenarios.
• Support customers in process understanding from C2C/F2F team perspective.
• Help customer to raise the defects as per SOLMAN process against each sub teams testing the scenarios.
• Designed complete E2E EDI & SAP CRM/PI integration solution interacting with different vendor systems like LIASION/BES etc to receive incoming sales order using HP middleware system. Designed EDI Sales Order Acknowledgement solution to send different kind of acknowledgement based on different changes in sales order.
• Responsible for cut over activity for E2E Legacy & CRM EDI Integration process.
• Provided the hypercare support for 4 weeks as per signed SLAs

Environment: SAP CRM 7.0, WCEM, EHP 2.0, SAP ECC 6.0, and Legacy systems,(COH & DOH/MOVEX/ICSS

Confidential

Lead SAP Web channel Consultant

• Understanding the Customer RFP solution and driving the client workshop from SAP E-Commerce Web Channel and SAP CRM sales perspective.
• Working with onsite team to understand the Web channel, Opportunity and Territory Management requirement in area of sales.
• Designed FSDs and Blue printing documents for SFDC to SAP CRM opportunity conversion, interface designing for Opportunity and Territory management.
• Designing the prototype for SAP Web Channel, Opportunity and Territory management
• Designing the prototype to integrate the SAP Web Channel integration with SAP WEBUI.
• Designing the Business to Business scenario for Web Channel.
• Configured the IPC for CRM / Web Channel / WEBUI, Pricing.
• Worked on latest version of WCEM application to integrate the product catalog and promotion scenario.
• Working as Techno/Functional Consultant for this project.
• Working with USA team to design process documents, prototype and client workshop presentation materials.
• Helped with technical team to design the development object identified as WRICEFs

Environment: SAP CRM 7.0 EHP 2.0, SAP WCEM 3.0, IPC, SAP ECC 6.0, SAP Netweaver 7.3

Confidential

Lead E-Commerce Architect

• Managing ABAP and Java resources.
• Configuring the ISA B2B scenario for workshop session to understand the client requirement.
• Collecting and validating the client requirement from validation workshops.
• Understanding the client requirements and distribution of work to resources.
• Single point of contact for this project.
• Worked as Functional Consultant for this project.
• Creating Custom backend and business objects in various areas of the ISA B2B.
• Designed product catalog Upload functionality for SAP ECC to upload 42K products as weekly background job.
• Configuration of Order Search functionality.
• Creating Invoice download functionality.
• Creating Packaging list information download functionality.
• Take ownership of all major quality issues related with ISA front-end and backend.
• Supporting the technical team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies.
• Supported the Go-live activity.
• Lead the ISA development team from the front and provided the go-live support for 4 weeks.
• Trained the new resources within team in area of SAP E-Commerce.

Environment: SAP ECC 6.0, ISA 5.0, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential

Technical Lead / SME

• Creating Custom backend and business objects in various areas of the ISA B2B.
• Designed and changed the navigation framework of the application as per the client requirement.
• Designed product catalog download search functionality.
• Designed Order Search download functionality.
• Take ownership of all major quality issues related with ISA front-end.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies.
• Supported the Go-live activity.
• Lead the ISA development team and provided the go-live support for 3 weeks.
• Trained the new resources within team in area of SAP E-Commerce.

Environment: SAP ECC 6.0, SAP CRM 2007, IPC 6.0, SAP NW 2004s, Java, J2ee, Struts etc.

Confidential

Technical Lead/ SME

• Configuration of Internet E-service environment.
• Creating custom development environment for the ICSS application.
• Creating Custom backend and business objects in various areas of the ICSS B2B.
• Validating and ensuring technical solution is implemented.
• Assisting project resources in completing the task on project schedule.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing the culminate in client acceptance of the results.
• Handling XCM scenarios for ICSS application.
• Take ownership of all major production issues related with ICSS front-end or CRM backend.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISE development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 2007, ISA, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential

Technical Lead/ SME

• Configuration of ISA environment for B2B and IPC.
• Creating product catalog variants for languages like Spanish, Norwegian and Danish etc.
• Custom backend and business objects in various areas of the B2B application like Order Status and Order create.
• Validating and ensuring technical solution is implemented.
• Assisting project resources in completing the task on project schedule.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing the culminate in client acceptance of the results.
• Handling XCM scenarios for B2B application.
• Take ownership of all major production issues related with ISA front-end or CRM backend.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISA development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 2007, IPC 6.0, SAP NW 2004s, Java, J2ee, Struts etc.

Confidential, IL

Technical Lead

• Setting up developer workplace for ISA developments for team members.
• Custom UI development for CRM version of ISA for DTO orders and quotations.
• Worked on developing modules for downloading order acknowledgements as PDF objects from ISA UI.
• Worked for KB determination issues in IPC.
• Custom backend and business objects in various areas of the B2B application like Order Status, order download and Order create.
• Ship to party search enhancement and creation.
• Extensive customization on the generic search framework.
• Development for custom function modules in the CRM backend associated with ISA
• Configuration of ISA environment for B2B and IPC.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISA development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 5.0, IPC 5.0, ISA 5.0, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential

SAP E-Commerce Consultant

• Setting up tracks for ISA custom enhancements on NW2004s
• Setting up developer workplace for ISA developments
• Custom UI development for R3 version of ISA
• Worked on developing modules for downloading order acknowledgements, Bill of Lading and Pack list data as PDF objects from ISA UI.
• Custom backend and business objects in various areas of the B2B application like Order Status, Invoice reprint and Order create.
• Extensive customization on the generic search framework
• Development for custom function modules in the R3 backend associated with ISA
• Configuration of ISA environment for B2B and B2C.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the development team for the coordination of individual component development and DTR administration process.

Environment: SAP ECC 6.0, IPC, ISA, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential,CA

Senior Software Engineer

• Involved in design, development, testing.
• Used methodology like SCRUM (agile methodology).
• Used design patterns like MVC, DAO, DTO and Factory.
• Involved in developing the new modules like connectors for SAP HR, LDAP, Oracle, PeopleSoft, JD Edwards etc.
• Involved in creating clients for the web services for connectors.
• Importing the roles into the application from backend systems and xls files.
• Searching the LDAP using the different attributes like email userID etc.
• Involved as a Technical Team Lead in the project.
• Created design docs, code reviews docs and unit testing docs.
• Archived the existing data for the old requests and shown as per the requests for the archived records.
• Mentored the juniors in the projects

Environment: Java/J2ee, JavaScript, Web Services, SAP NetWeaver 2004s, SAP EP etc.

Confidential

System Engineer

• Involved in design, development, testing, production deployments, end-user training.
• Responsible for development and enhancing the application and supporting the customer.
• Developed new modules to display the data as per the preferred location basis.
• Created the user interfaces using Jsp, Servlets, XML, XSLT and JavaScript.
• Used performance tuning like memory management and connection pooling to improve the application performance.
• Involved in data migration from Weblogic 6.1 to 8.1.
• Involved as a Senior Java developer in the project.
• Designed and developed the application for new requirements. Used multiple J2EE components Java Servlets, JSPs, EL, JSTL, JDBC and SQL in the design and development of Application.
• Involved in database design like creating tables and writing the queries, stored procedures.
• Worked as a quality lead in managing the code Reviews, code merging and final code deployment.

Environment: Struts, Java, JSP, Servlets and HTML

Confidential

Analyst Programmer

• Responsible was development and enhancing the application and supporting the customer.
• Participated in preparation of new requirement changes.
• Involved in discussions with the client to understand the exact requirement of the system.
• Developed new modules to generate the beans for thin client.
• Involved as a senior developer in the project.
• Responsible for managing the code Reviews and code merging.
• Passing parameter from java code to VC++ application.
• Involved in database designing and creating tables and writing queries.
• Developed a new module to parse the HTML for JSF tags.
• Involved as a Senior Java Developer in the project.
• Participated in preparation of new requirement changes.
• Responsible for managing the code Reviews and code merging.

Environment: JSP, Servlets, JSF, Oracle 9i, JavaScript, Web Sphere 5.0, Apache, Core Java, SWT/JFace, MS-Access.