SUMMARY:

• Working as Project Lead with over of twelve years of experience in area like SAP E - Commerce (Hybris e-Commerce, CPQ, WCEM, ISA, IPC, SSC), SAP Customer Management Relationship/SAP Hybris Cloud for Customer (C4C), Hybris Marketing and Java/J2ee and project Management area.
• Playing various roles like Hybris Techno-Functional Analyst, Technical Integration Manager for Hybris and SAP Cloud on-premise solutions.
• Good understanding of Agile methodology.
• Proven ability to target and reach high standards; widely perceived as a techno-functional resource.
• Exceptionally precise yet comprehensive thinker; strong team builder; skillful negotiator.
• Accomplished professional with expertise in the areas of Implementation & Integration, Upgrade, Maintenance and Support.
• Experienced in end to end Order to Cash (OTC) process , SAP CRM Sales , Service and Marketing along with Loyalty Management module, Web Channel Experience Management (WCEM) , Hybris .
• Proficient in Hybris WCMS, Cockpits, Cron jobs, internationalization, personalization, security concepts and REST.
• Drive strategy for development operation (configuration management, continuous integration, build automation, environment planning etc.)
• Experience on leading architecture in agile methodology
• In-depth knowledge of multichannel technologies and tools including EDI solutions.
• Good understanding of SAP CRM pricing and middleware.
• Implementation and upgrade experience in SAP CRM 4.0 to 7.0 /SAP E-commerce application under SAP environment.
• Experienced with Sustain Activities like Go-live Support and Production Support.
• Experience in leading the Team to deliver the Solutions without breaching the SLAs in Implementation and Sustain Process.
• Specialized in Issue based consulting (ICB).
• Involved in scoping/blueprinting, project planning, and requirement gathering.
• Extensive Experience in analyzing complicated business process and creating functional and integration documents.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
• Good understanding of Confidential ’s Ascendant and SAP’s ASAP methodology.
• Good experience in Solutioning and RFP response creation as SME.

TECHNICAL SKILLS:

• Hybris e-Commerce/CPQ/SSC: B2B & B2C end to end process expert in Hybris e-Commerce, KB data download, SME Integration, Eclipse based product modelling, SME setup, Hybris and CPQ Integration, Hybris installation, CPQ Installation, development and customization
• Hybris Billing (BRIM) Convergent Charging and its integration with Convergent Invoicing
• SSC/SME/Product Modeling Multi-instantiation based Guided selling solution using ADT and classical approach and Configurable products designing
• In-depth understanding of SAP CRM Online and Cloud for Customer(C4C) Architecture, Internet Pricing, Tax Transaction Engine, CRM Master Data (Product / BP), Data Exchange between CRM and SD, CRM Middleware, HANA/PI middleware.
• Good understanding of the Sales and Distribution (SD) module of ECC. (Sales transactions, Customer master, SD pricing and Item Categories).
• NetWeaver 2004 and 2004s, CRM 4.0 and CRM 5.0, NWDI Development environment (Tracks, DC, SC).
• SAP Cloud for Customer (C4C/D4C) Sales, Services and Marketing, Reporting, Customization, BODS development, HANA/PI integration and development, Email Integration using Outlook/Lotus Notes, integration and data replication with CRM/ECC, Organization setup and territory and account re-alignment
• CRM Modules Sales, Service, Marketing process setup, Business partner, Organizational Data Setup, Middleware Setup, Product Master, Conditions (Pricing determination), Partner/Text Determination.
• IPC/SSC Application scenarios, technical architecture, Sales Configuration Engine, Sales Pricing Engine and IPC on VM (CRM 5.0 and above). Extensive experience in Pricing routines and condition management.
• Enterprise Sales Activity Management, Opportunity Management, Quotation and Order Management, Complaint and Returns Management etc.
• E-Commerce Extensive development experience in the ISA framework for extensions to ISA objects. Experience in modifying the UI elements in the ISA application. Extensions involving custom BO and Backend objects. Knowledge of setup/configuration of ISA, ICSS and TREX. Also experienced in the SAP WebAS 6.20/6.40/7.0. Extensive knowledge of the Business Service layer and Business Object Layer
• Struts/Spring framework and the SAP J2EE Engine for ISA/Hybris and IPC. Also worked on JSPs, Servlet and HTML for presenting the data on the Web pages. Used NetWeaver Development Studio/Eclipse for development
• ERP SAP ECC 6.0, SAP CRMom 7.0 EHP 3
• Development Tools Eclipse, SAP NetWeaver Studio, NetBeans IDE
• RDBMS Oracle 8/9/10g, MS-SQL Server 2010, Progress 6.3, MS Access 2000
• Languages Java, J2ee, Oracle SQL, Progress 4GL
• O/S Windows NT/2000 Server, Windows, XP, Windows 7, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Secaucus, NJ

SAP CRM- Hybris Developer/Lead

Responsibilities:

• Supported SAP middleware day to day activities and troubleshooting of the reported issues.
• Fixed replication issues pertaining to master data and customization data.
• Responsible for on-premise CRM system data load and CRM to C4C system data load.
• Worked on replication objects like HR mini-master (employee), ECC customer master and products hierarchy.
• Developed cutover strategy for middleware downloads during go-live for UK and South Africa.
• Responsible for Configuration, unit testing, and release document creation for transport creation to fix the issues.
• Followed the existing charm process to create transports.
• Worked as functional consultant for C2E team and supported modules triage smoke testing preparation.

Environment: SAP ECC 6.0, SAP CRM 7.3, HANA, SAP Hybris C4C

Confidential, Noida

SAP CRM TPM Lead/Architect

Responsibilities:

• Responsible for end to end solution delivery from Confidential side for SAP CRM TPM Process.
• Liaising between KHC and Confidential onsite team to gain knowledge from KHC team and provided documents.
• Designed functional documents to implement system check at the time of trend spend tactics entries in system to show hard stop as per business rules and display errors to end users.
• Worked on KHC specific objects like HQ Deals, Promotions, TFA etc.
• Worked on integration interfaces of Reveal and HTP application like checkbook, Live rates and HQ Deals etc.
• Liasoning between onsite and offshore team in development factory model.
• Testing the defects resolved and working with client business team for closure.

Environment: SAP ECC, SAP Hybris/CPQ, SAP SSC, SAP SME, SQL Server etc.

Confidential

SAP Hybris Billing Lead/Architect

Responsibilities:

• Responsible for end to end solution delivery from SAP CRM integration to SAP Hybris CC Integration.
• Defined custom product attributes in SAP CRM.
• Defined rate plans, brand, and other custom tables to be used in pricing calculation in CC.
• Integrated Convergent Charging with Convergent Invoicing
• Configured the SOM scenario in SAP CRM.
• Working with teams to integrate Hybris CC and Hybris CI to provide end to end solution.
• Providing time based reporting to hire management.

Environment: SAP S/4 HANA, SAP Hybris, SAP CC, SAP SSC, SAP CRM

Confidential

SAP Project Lead/Architect

Responsibilities:

• Created framework for Lennox SME product modelling solution.
• Build the Guided Selling Architecture for new Solution Configurator tool for Lennox.
• Developing models to replace the existing Pro-Select Product Configurator tool with new SAP SME based CPQ solution.
• Replacing Lennox product configurator solution with Guided selling solution based on new SSC ADT approach.
• Working as Techno-Functional SME for Product Modelling and CPQ implementation.
• Leading the offshore team from the front.
• Solving the issues of the offshore team and providing handholding to product modelling team.
• Working on Agile methodologies and creating user stories and tasks for each modeler.
• Assigning tasks to offshore team, evaluating milestones set and reviewing the progress each day with onsite team.
• Responsible for Variant Functions/ p-Functions integration with all the models.
• Expert in writing/debugging and integration of variant and p-functions.
• Able to debug and analyze all model codes in SME environment.

Environment: SAP ECC, SAP Hybris/CPQ, SAP SSC, SAP SME, SQL Server etc.

Confidential

SAP Hybris C4C SME / Solution Architect

Responsibilities:

• Responsible for end to end SAP Hybris C4C and Hybris Marketing solution delivery in Utilities sector from Confidential GBS side.
• Participated all project charter meetings and architecture design meetings.
• Scoped and Configured the C4C tenant with Utility Industry call center scenarios.
• Configured Communication Arrangements and Communication Scenarios with help of SAP Basis and PI team.
• Integrated HANA call prediction reports with C4C using Mashups.
• Integrated User Billing History and Energy Usage and calculation webservices in Call Center scenario.
• Completed the integration for master data replication between Contract Accounts, Contacts, Contracts, Materials and Financial Objects.
• Replicated IS-U objects from ECC to C4C.
• Configured Call Center Scenarios and integrated SAP Hybris CTI simulator.
• Participated in daily scrum meetings and provided the daily updates.
• Configured the Hybris Marketing Campaign scenarios and uploaded IS-U Products in Hybris marketing using upload template.
• Worked with Developers to design o-data services to integrate the C4C and Hybris for campaign data for marketed products.

Environment: SAP ECC/IS-U, SAP Hybris C4C, SAP Hybris Marketing, Watson Blue Boat, Watson Natural Language Query and translation.

Confidential

SAP E-Commerce(SAP ISA/IPC) Lead

Responsibilities:

• Worked as CRM Functional SME for ISA and CRM transition phase.
• Responsible for successful transition of Passport from TCS to Confidential .
• As a functional Consultant, supported Sales order, Quote management processes and its integration with ISA.
• Fixed ISA critical defects related to pricing, duplicate order creation.
• Provided Weekly support for Product Catalog Indexing for ISA.
• Worked with external vendors of ABC to fix EDI order replication issues.
• Provided advice on testing automation in area of reporting of CPTP.
• Supported Regression testing phase for BW upgrade in CPTP area.
• SAP Service Module and ISA support handover and further imparted knowledge to team.
• Supported daily defects on mainly ISA order management functionality.
• Supported testing phase of the passport.

Environment: Java, J2ee, Struts, AJAX, ABAP, SAP CRM, SAP ECC, JavaScript, SAP Portal etc.

Confidential

E-Commerce/SAP Cloud Architect

Responsibilities:

• Leading staff of 8 IT professionals in consulting, support and development activities.
• Maintained high satisfaction among partners, customers, and clients.
• Followed the Confidential Ascendant methodology for blueprinting and final go-live preparations.
• Worked extensively with business to understand the SGA internal sales requirements.
• Mapped the North America organization hierarchy into C4C
• Worked extensively in customization of C4C screen as per customization available using KUT.
• Worked extensively in territory re-alignment requirement and data upload.
• Worked extensively on Sales Feed data upload.
• Supported customers for IPAD and mobile devices syncing.
• Worked extensively on template creation for BP and territory functionalities.
• Worked on Lead, Activity related issues.
• Worked with SAP to raise incidents and resolution of critical issues.
• Solved critical issues like HCI mappings for material replication.
• Performed initial and delta load for customers and materials.
• Provided support to NA customers after implementation.

Environment: SAP CRM Cloud for Customer, Hybris, SAP CRM 7.0 EHP 2.0, SAP ECC 6.0, and Legacy Systems (TMS)

Confidential

SAP E-Commerce Architect

Responsibilities:

• Lead staff of 5 IT professionals in consulting, support and development activities.
• Followed the Agile process for blueprinting and final go-live preparations.
• Configured hMC classes for catalog point of view to display the Confidential catalog.
• Configured User roles and authorization using Useradmin cockpit.
• Designed solution and KPIs for Jirafe reporting and analytics for product management point of view.
• Modified different catalog web pages using WCMS and PIM to display the content as per catalog hierarchy.

Environment: Hybris 5.2, Hybris WCMS, Cockpits, Cron jobs, hMC, Java/J2ee, spring 3.0, Rest, JavaScript etc.

Confidential

SAP CRM Consultant

Responsibilities:

• Followed the Confidential Ascendant methodology for blueprinting and final go-live preparations.
• Understanding the PDDs solution and driving the client workshop from SAP CRM order management perspective.
• Mapped As-Is business requirements and processes to SAP CRM To-Be process flows
• Captured RICEFW entries and developed functional specifications for the same based on project scope and phase
• Developed SAP CRM business processes based on business requirements, mapped data elements to CRM processes and business requirements
• Designed Functional Specification documents and Blue printing documents for SAP CRM to legacy and APO integration, interface designing for SAP CRM and legacy system.
• Working with Geographically spread teams available in Germany/Sweden/UK and India.
• Participate and perform the Integration testing for most of the OTC end to end scenarios.
• Support customers in process understanding from C2C/F2F team perspective.
• Help customer to raise the defects as per SOLMAN process against each sub teams testing the scenarios.
• Designed complete E2E EDI & SAP CRM/PI integration solution interacting with different vendor systems like LIASION/BES etc to receive incoming sales order using HP middleware system. Designed EDI Sales Order Acknowledgement solution to send different kind of acknowledgement based on different changes in sales order.
• Responsible for cut over activity for E2E Legacy & CRM EDI Integration process.
• Provided the hyper care support for 4 weeks as per signed SLAs

Environment: SAP CRM 7.0, WCEM, EHP 2.0, SAP ECC 6.0, and Legacy systems (COH & DOH/MOVEX/ICSS

Confidential

Lead SAP Web channel Consultant

Responsibilities:

• Understanding the Customer RFP solution and driving the client workshop from SAP E-Commerce Web Channel and SAP CRM sales perspective.
• Working with onsite team to understand the Web channel, Opportunity and Territory Management requirement in area of sales.
• Designed FSDs and Blue printing documents for SFDC to SAP CRM opportunity conversion, interface designing for Opportunity and Territory management.
• Designing the prototype for SAP Web Channel, Opportunity and Territory management
• Designing the prototype to integrate the SAP Web Channel integration with SAP WEBUI.
• Designing the Business to Business scenario for Web Channel.
• Configured the IPC for CRM / Web Channel / WEBUI, Pricing.
• Worked on latest version of WCEM application to integrate the product catalog and promotion scenario.
• Working as Techno/Functional Consultant for this project.
• Working with USA team to design process documents, prototype and client workshop presentation materials.
• Helped with technical team to design the development object identified as WRICEFs

Environment: SAP CRM 7.0 EHP 2.0, SAP WCEM 3.0, IPC, SAP ECC 6.0, SAP NetWeaver 7.3

Confidential

Lead E-Commerce Architect

Responsibilities:

• Managing ABAP and Java resources.
• Configuring the ISA B2B scenario for workshop session to understand the client requirement.
• Collecting and validating the client requirement from validation workshops.
• Understanding the client requirements and distribution of work to resources.
• Single point of contact for this project.
• Worked as Functional Consultant for this project.
• Creating Custom backend and business objects in various areas of the ISA B2B.
• Designed product catalog Upload functionality for SAP ECC to upload 42K products as weekly background job.
• Configuration of Order Search functionality.
• Creating Invoice download functionality.
• Creating Packaging list information download functionality.
• Take ownership of all major quality issues related with ISA front-end and backend.
• Supporting the technical team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies.
• Supported the Go-live activity.
• Lead the ISA development team from the front and provided the go-live support for 4 weeks.
• Trained the new resources within team in area of SAP E-Commerce.

Environment: SAP ECC 6.0, ISA 5.0, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential

Technical Lead / SME

Responsibilities:

• Creating Custom backend and business objects in various areas of the ISA B2B.
• Designed and changed the navigation framework of the application as per the client requirement.
• Designed product catalog download search functionality.
• Designed Order Search download functionality.
• Take ownership of all major quality issues related with ISA front-end.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies.
• Supported the Go-live activity.
• Lead the ISA development team and provided the go-live support for 3 weeks.
• Trained the new resources within team in area of SAP E-Commerce.

Environment: SAP ECC 6.0, SAP CRM 2007, IPC 6.0, SAP NW 2004s, Java, J2ee, Struts etc.

Confidential

Technical Lead/ SME

Responsibilities:

• Configuration of Internet E-service environment.
• Creating custom development environment for the ICSS application.
• Creating Custom backend and business objects in various areas of the ICSS B2B.
• Validating and ensuring technical solution is implemented.
• Assisting project resources in completing the task on project schedule.
• Handling XCM scenarios for ICSS application.
• Take ownership of all major production issues related with ICSS front-end or CRM backend.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISE development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 2007, ISA, SAP NetWeaver 2004s, Java, J2ee, Struts

Confidential

Responsibilities:

• Configuration of ISA environment for B2B and IPC.
• Creating product catalog variants for languages like Spanish, Norwegian and Danish etc.
• Custom backend and business objects in various areas of the B2B application like Order Status and Order create.
• Handling XCM scenarios for B2B application.
• Take ownership of all major production issues related with ISA front-end or CRM backend.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISA development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 2007, IPC 6.0, SAP NW 2004s, Java, J2ee, Struts etc.

Confidential, IL

Technical Lead

Responsibilities:

• Setting up developer workplace for ISA developments for team members.
• Custom UI development for CRM version of ISA for DTO orders and quotations.
• Worked on developing modules for downloading order acknowledgements as PDF objects from ISA UI.
• Worked for KB determination issues in IPC.
• Custom backend and business objects in various areas of the B2B application like Order Status, order download and Order create.
• Development for custom function modules in the CRM backend associated with ISA
• Configuration of ISA environment for B2B and IPC.
• Supporting the functional team members and doing the technical analysis as per requirements.
• Trainings conducted on ISA and NW2004s development methodologies
• Leading the ISA development team and conducting the design review meetings with the team members.

Environment: SAP ECC 6.0, SAP CRM 5.0, IPC 5.0, ISA 5.0, SAP NetWeaver 2004s, Java, J2ee, Struts