SUMMARY:

• An enthusiastic, results oriented software professional with 15+ years of experience in the IT Industry and sound experience in architecting enterprise integration (SOA) and business process automation (BPM) solutions.
• Involved actively in the design of the system from concept to completion - determine and analyze business requirements, derive project specifications, software architecture design, guide implementation efforts, testing, deployment, provide end user training, production support and maintenance.
• Expertise in Pega PRPC with training and certifications in CLSA, CSSA, CSA, CMBB, CPM, CDM.
• Ability to understand customer’s current opportunities and challenges and lead customer through solution visioning, taking full responsibility for the delivery of the solution.
• Ability to design highly scalable & performing PRPC solutions that strategically fit in the customer’s enterprise.
• Strong understanding of wider technical environment and implications of design decisions. Design solutions for reuse. Conduct design reviews as a norm with the wider team.
• Experience in risk mitigation, project estimation.
• Experience in hiring and interviewing candidates to build a team.
• Provide thought leadership in tackling multiple, complex issues to create effective and lasting solutions.
• Excellent leadership and project management skills, including adept ability to perceive, develop and implement client objectives.
• Ability to articulate a unifying set of concepts that provide vision and direction for delivery teams.
• Passion for learning and coaching teams on technology .
• Outstanding interpersonal, written (authored 25+ IEEE papers) and verbal communication skills, team player, quick learner, organized and proactive.
• Project Management using SDLC Waterfall, Agile Scrum methodologies.
• Experience in managing large-scale SOA projects and developing SOA Integration standards and processes to enforce project managers to implement loosely coupled systems using strategic SOA roadmap and ESB blueprints.
• Proficient in EAI, ESB, SOA projects involving Microsoft BizTalk Server 200x.
• Created Conceptual, Logical, Physical design documents by extracting business requirements, and functional requirements.

TECHNICAL SKILLS:

PRPC Versions and Frameworks:

• PRPC 7.1
• PRPC 6.3 sp1
• PRPC 6.2 sp2
• PRPC 6.1 sp1
• PRPC 5.5 sp1
• PRPC 5.4 sp1
• Pega Cloud
• CMF 3.4 sp1
• CPM HC 7.1, 7.4
• SPM
• CPMI
• Pega Survey
• BiX
• PegaCALL, Avaya CTI/IVR

PROFESSIONAL EXPERIENCE:

Confidential, Pennsylvania

Pega Lead System Architect Consultant

Responsibilities:

• Performed the role of a Secondary Lead Systems Architect on the Utilization Management implementation that was a multi-phase project initiated to process Authorization Requests for Inpatient, Outpatient and Pharmacy services
• Implementation of questionnaires using Pega Survey
• Handled team of up to 50 development resources, onshore/offshore using Agile Scrum methodology.
• Participated in business sessions to provide feedback to business users and advise on technical feasibility of requirements along with OOTB/customization gotchas
• Reviewed requirements for each work stream and provided estimates on level of effort
• Supervised development team and discussed design, scalability and maintainability impacts of design, clearly outlined assumptions, performance considerations, missed requirements, clarification of requirements, facilitate code reuse, foresee design issues, troubleshooting issues, recommended placement of rules in appropriate classes, integration strategies, error and exception handling, documentation of deployment artifacts
• Performed Code Review at the end of each iteration.
• Strategized use of branches and separate application rules to facilitate parallel development amongst multiple streams
• Responsible for Code Merge and bi-weekly migration of iteration specific code to UAT environment
• Knowledge transfer of Pega Implementation to client’s technical resources

Confidential, Princeton, New Jersey

Pega Lead System Architect Consultant

Responsibilities:

• Served as Super LSA (Portfolio architect) for Pega applications implementing Biologics Experimentation and focused on analyzing, building, and managing reusable framework and assets repository leveraged across different application portfolio.
• Provided basic level PRPC training sessions to Integration Architecture team to help them understand the fundamentals of PRPC architecture and integration mechanisms.
• Worked on Custom Widget POC integration with PRPC.
• Oversee Service Oriented design to interact with Content Authoring and Management system.
• PRPC instance management hosted on Pega Cloud.
• Improved asynchronous integration design for automated re-tries and re-processing transactions.
• Set best practices for Implementation Partners to adhere to in order to have consistent development approach.
• Prepared documentation templates for high level design, code review reports, enterprise class structure, interface design, performance considerations, and implementation guidelines.
• Ensured right design and implementation of solution.
• Ensured the overall quality of technical deliverables.
• Performed Code & Technical artifacts reviews.
• Developed Testing Strategy for applications solution.
• Established Baseline Enterprise Class Structure.
• Reviewed and ensured Cleanup/justify guardrail warnings.
• JMS/SOAP Connectivity with different application systems on synchronous and asynchronous pattern.
• Enterprise level Foundation for security functionality using SSO/SAML 2.0, Access groups, workbaskets, dashboards for role types.
• Helped in drafting process flows.
• Assisted with development, assessment and running small proof of concept for Pega features and rolling log files.

Confidential, North Carolina

Pega Lead System Architect Consultant

Responsibilities:

• Primarily responsible for collaboratively designing and maintaining application configuration business controls for projects running Business Process Management solutions that fall under the Legacy Asset Servicing group
• Served as Portfolio Architect for Pega Applications, to provide architectural direction and technical oversight to the Business Process Management Center of Excellence (CoE) team during all phases of the project from inception, elaboration, testing and transition.
• Engaged in various projects and different teams (Line of business, Application Development, User Acceptance Testing, Production Support teams) from start to completion to review technical artifacts such as high and low level design, architecture, requirements, portal UI design, test script reviews, deployments, testing, and track post-production enhancements. Coordinated with Release Planning teams during Go-Live weekend Releases
• Ensured that application architecture can handle the frequency and volume of configuration changes
• Projects were focused on Cash Remittance, Card Processing, Foreclosure Referral Review, Foreclosure Postponements, Investor Delegation, and Physical Document Imaging programs
• Coordinated with offshore teams and onsite resources to determine best fit of design for the CoE team
• Provided recommendations, best practices, and raised red flags
• Contributed to knowledge base articles and assisted with technical aids and self-help tools
• Developed Engagement Checklist document, Test Plan, Migration Plan, Assumptions, Risks, Constraints, Issues, Dependencies document, Portal User Guides, Templates for Configurations, Engagement Contracts for Line of Business and Technical teams.
• Mentored new resources to use Pega Platform. Held sessions to train team on Pega engagement and fundamentals
• Governance of established procedures and documentation on use of various Pega applications portal
• Maintained existing Pega processes and configurations
• Processed change controls and worked closely with technology to build necessary capability for the line of business to be self-sufficient
• Provided subject matter expertise support and issue resolution
• Use of Pega Survey and BIX for delegated rules maintenance
• Assisted with technical usage questions and served as an escalation point for difficult issues from users and worked with technology to determine the proper resolution path

Confidential

SAP Solutions Architect

Responsibilities:

• Responsible for overseeing implementation of SAP solution implemented by KPIT software solutions partner using ASAP methodology. Solution included Net weaver, App Portal and PI to integrate HR data feeds.
• Provided thought leadership and built roadmap to realize business vision. Included MDM and BO in scope for future releases.
• Suggested Best Practices using Solution Manager.
• Reviewed Capacity Planning and designed Infrastructure.
• Instrumental in reviewing bids and Implementation of high speed single mode Optical Fiber network.
• Reviewed business blue prints and functional requirements for all SAP modules includes HCM, PP, MM, FI, CO, SD and QM
• Reviewed Organization structure in SAP to allow for growth and expansion
• Provided recommendation for optimization and automation of business processes

Confidential, New Jersey

Pega Lead System Architect Consultant

Responsibilities:

• Served as an Advisory role during the Inception phase of Confidential ’s Claim Transformation Initiative which intends to establish a Global Claims Platform that can be continuously enhanced to handle new Lines of Business and Geographies in turn resulting in consistent claim handling across all lines of businesses and geographies, improved customer experience and improved operational efficiency
• Assisted with initial estimates and identify tasks for project plan, highlighting risks and assumptions
• Establishment of well defined process to co-ordinate with Confidential functional and technical teams, which were responsible for requirements gathering, for timely review of artifacts by Pega implementation team
• Environment Readiness activities involving non-functional requirements gathering and sizing of infrastructure
• Documentation of Current State and Future State Architectures for North American (US, Canada, Puerto Rico) operations
• Set up of PRPC DCO, DEV environments on Pega CLOUD for North America region implementation
• Access to PRPC was SSO based using SAML tokens and Siteminder URLs.
• Enterprise Class Structure design and Application setup using AP, AA
• Integration with DataPower based web services.
• Present tactical and strategic options for Integrations of Pega application with miscellaneous Legacy systems and document integration design patterns after approval from Confidential Architects
• Participation in Code Retrofitting activities for UK and APAC regions so as to have a functional baseline code for North American implementation migrated to Cloud DEV environment
• Coordinate with offshore teams and managed onsite SSAs to deliver proof of concept implementations

Confidential, Pennsylvania

Pega Lead System Architect Consultant

Responsibilities:

• Served as Lead Architect on Customer Service Desktop project that was a multi-phase project initiated to replace Confidential ’s existing PowerBuilder based CRM application.
• Set up of PRPC DCO, DEV, QA, TEST, and PROD environments for multiple releases and parallel development
• Participated in DCO sessions to provide feedback to business users and advise on technical feasibility of requirements along with OOTB/customization gotchas
• Educated business and offshore team on CPM-HC Architecture and OOTB features
• Reviewed requirements for each work stream and provided estimates on level of effort
• Coordinated with Integration Architects to design agile, scalable, and maintainable solutions
• Prepared High Level Design documents addressing architectural and performance concerns
• Assisted CSSA’s to prepare Logical and Physical Design documents to guide offshore development - clearly outlined assumptions, justification for design decisions, provided details on rule location (applies to class, ruleset), called out rules to be overridden and new rules to be created, included unit test scripts, defined business and application level error and exception handling, application monitoring, outlining impacts on performance, scalability, and maintenance
• Contributed towards documentation of Rule Creation Guidelines, Code Review Checklist and Developer Expectations to manage onshore and offshore team, Code Merge procedures to tackle parallel development, Requirements and PRPC rules Traceability using PRPC Data dictionary, Design Patterns, Build and Release procedures, Ruleset Management strategy, Configuration Management, Performance Load Testing procedures, Production User Guidelines for Rule Maintenance and Exception Handling procedures
• Designed solutions to interface with multiple intake channels - phone, email, letter, fax, portals via MQs and SOAP web service calls - to handle high volumes of up to 1 million interactions per month
• Setup of JMS, MQs for Member and Provider Portal intake
• Troubleshooting and schema validations for SOAP service integration
• Used BIX for extract to Terradata data warehouse and Informatica ETL tool processing
• Configured PegaCALL for CTI/IVR using Avaya server
• Designed and Build Utilities to handle Work Object Management in bulk
• Established Balancing, Monitoring, and Retry Mechanisms - communicating procedures to respective intake channels and reporting on failed and successfully processed intake messages
• Participated in Performance and load testing
• Acted as the mentor to all team members on their assigned project tasks
• Provided technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to management/COE or opening tickets for Support Request with Pegasystems
• Supported defect fixing in pre- and post-production phase
• Resolved AES action items to improve performance of application
• Participated in Upgrade Assessment from PRPC version 6.1 to 6.2

Confidential, California

Pega Senior System Architect Consultant

Responsibilities:

• California Sell and Renew (CASR) program targeted small business customers and brokers selling health insurance to small businesses. Participated in post production maintenance of the project focusing on redesign efforts and product enhancement
• Proposed design of custom security solutions
• Assessed impact of modification of existing flows and other rules on historical work objects
• Worked on exposing PRPC functionality as SOAP web services to be invoked by external Web-based BrokerNet application.
• Implemented Dynamic Class Referencing to allow code in Activities to be subject to least modifications
• Corresponded with SMEs to modify the existing data tables with a complex array of Business rules.
• Handled various SRs and assisted in defect fixing for the Small Business Unit application in PROD
• Implementation of SLAs and modification of existing Flows to allow OOTB Reports to provide timeliness information
• Handled UI issues and opened several PegaSupport tickets to fix UI bugs in the application
• Responsible in determining those reports that needed to be generated within PRPC and outside PRPC for analytic and trending reports
• Used BIX for extracting data from PRPC to external file system for analytic reports. Created BIX Extract rules and executed DDL scripts to modify the DB schema
• Worked with DBA to support complex reporting requirements and enhance reporting performance
• Managed ruleset versioning for reporting rules
• Customized 9 OOTB Reports for different group by Criteria and Join conditions. Prepared usage document and powerpoint presentation for business users to educate them of changes made to the OOTB reports
• Packaged reporting rules for deployment on testing and production environments

Confidential, Arizona

Pega Senior System Architect Consultant

Responsibilities:

• Confidential Healthcare Alliance administers the TRICARE program for military Service members. TRICARE is the U.S. Department of Defense (DoD) health care entitlement for active duty, Guard and Reserve and retired members of the military, and their eligible family members and survivors. Responsible for remediation of the Confidential application issues that include Performance, Usability, Functionality, Application Design, Testing and Program Management.
• Participated in the business workshops to extract requirements from the SME’s.
• Analyzed the current application and identified areas of improvements in process flow design, data modeling, UI, security & performance.
• Worked on Sizing of requirements gathered from business workshops.
• Prototyping of key requirements to demonstrate ROI to C-level executives and gather feedback from SME’s.
• Coaching & mentoring junior staff in quality issues.
• Ensure quality is delivered with the solution by GuardRail Compliance, Alerts and Log files reviews, PAL tests etc.
• Performed code review. Mentored the team on how to cleanup preflight warnings, analyze error and alert logs.
• Validated and obtained Sign-offs for the environments
• Implemented custom routing activities by modifying java code for OOTB functionality
• Implemented Flows, UI rules, activities to accommodate new and changed requirements
• Implemented various thresholds for Pega Alert to log appropriate messages.
• Unit testing, Deployment, Release to SIT/UAT/PROD and Defect tracking and fixing.

Confidential, Washington

SOA Solutions Architect Consultant

Responsibilities:

• Supported Northwest Administrators, HIPAA 5010 Compliance Migration Project
• NWA is a third-party administrator providing employee benefit plan administration and benefit claim processing services to clients throughout the Western United States.
• Installation and configuration of Microsoft Biztalk Server (BTS) 2009 in virtualized PROD/TEST/DEV environments.
• Setup of Windows AD groups, service and user accounts for BTS 2009 configuration.
• Business Activity Monitoring portal installation and configuration.
• Documented procedures for Disaster Recovery.
• Analyzed the architecture of the current production environment in BTS2002 to propose how to setup a parallel feed of data to the new BTS 2009 system.
• Training of existing BTS 2002 resources to migrate to BTS 2009 with hands-on lab sessions demonstrating and practically implementing requirements.
• Read compliant 837 I/P/D batch files in 5010 format and split into multiple 837 I/P/D files.
• Analyzed sample HIPAA and xml files provided by trading partners for modifications to be made for ingestion by BTS2009. Produced compliant 997 files.
• Design the data model and Create XSDs for a flat file schema in BizTalk 2009 for data transformation to internal application.
• Setting up trading partner agreements in BTS 2009 using configuration from BTS2002.

Confidential, Nevada

Postdoc

Responsibilities:

• National Science Foundation funded a multi-million dollar project to setup a cyber-infrastructure to integrate various climate data archives and models to facilitate exploration, experimentation and innovation in climate change research.
• Envisioned, designed system architecture with real-time autonomous capabilities using Complex Event Processing (CEP), Event Driven SOA for sensor network interoperability.
• Developed technical specifications, system requirements and architectural documentation to integrate heterogeneous climate models.
• Evaluation of BTS 2010 Beta features along with ESB Toolkit 2.1.
• Evaluated open source (Mule, ServiceMix, OpenESB) and commercial ESB software (Tibco Activematrix ServiceGrid), XML messaging (MQ, Tibco EMS, MSMQ, JMS) to decide on the
• Technology stack for the core software architecture for model interoperability.
• Responsible for capacity planning and infrastructure setup for different environments (DEV, INT, QA, PROD).
• Speaker at the National Science Foundation EPSCoR Tri-State Consortium 2010 for Collaborative and Interdisciplinary Climate Change Science and CyberInfrastruture.
• Speaker at the IEEE Intelligent Sensors, Sensor Networks and Information Processing (ISSNIP) Conference in Brisbane, Australia to present published work.
• Authored and submitted proposal to National Science Foundation on implementing a Sensor Interoperability Framework based on open geospatial standards such as Sensor Web Enablement services.

Confidential, New Jersey

EDI/BizTalk Consultant

Responsibilities:

• Business-critical enterprise application was developed for PierPASS Inc. to manage Traffic Mitigation Fee to accept or release cargo containers for marine shipments (trading partners).
• Trading partners sent EDI X12/flat files via AS2 or FTP (Push only) communication protocol or uploaded files through website. Proprietary Comm Agent routes files from FTP folder to BTS pickup locations. BizTalk processes the incoming flat files and EDI data and passes it on to a custom Queued Component (QC). Application Load Service (ALS) service polls database for insertions through QC. This is a 24/7 system with ongoing support.
• Served as a Senior Software Architect & Application Lifecycle Management (ALM) Team Leader providing thought and practice leadership for software infrastructure setup, governance and oversight, design and end-to-end testing.
• Worked closely with the functional IT teams to define system integration needs, requirements and data mappings. Determine business requirements and specifications from client meetings.
• Assigned tasks to developers using TFS work items.
• Developed migration plan from BizTalk 6 R2.
• Wrote specifications for design of Flat File schemas for CSV and delimited files. Wrote specifications for complex X 2, 301, 315 schemas) schema maps to be implemented using XSLT and custom functoids.
• Proposed using BizTalk RFID for processing of container movement using UHF Gen 2 Smart labels. Selected RFID transceivers with BizTalk compatible DSPI.
• Implemented Debatching in Orchestrations using XMLNodeList.
• Specified requirements for development of Custom Pipelines for schema validation, flat file dissembling, batching 315 EDI Status messages, manipulating filenames and invoking EDI pipeline in one pipeline.
• Development of Custom Adapter for Queue component.
• Using Covast EDI Accelerator, setup parties and configured EDI properties.
• Designed Database table structure to store reference data for Trading Partners and configuration data for inhouse .Net solution named Comm Agent FTPStub.
• Utilized Microsoft Application Blocks for Data Access and Error Logging. BizTalk translated messages to a format acceptable by MiddleTier for further business rules based processing of message data. Closely worked with MT group to design internal schemas.
• Setup and configured third party AS2 to receive encrypted EDI messages and send back synchronous signed/unsigned MDN. Created Certificates. Exchanged Certificates, AS2 URL
• Listening IP and port information along with Sending IP addresses, AS2 Identifier, supported encryption algorithms (DES, DES3, RC2, AES, RC4) with Trading Partners.
• AS2 transmission used HTTP with encrypted payload. Configured software to store messages from multiple TPs into different Inbox, Outbox, Archive folder locations for each TP. Firewall configuration to allow traffic from Trading Partner’s sending IP address.
• Logged Event IDs for all suspended messages for in-house EDI Tracker since third partyAS2 software was used.
• Setup of Virtual server as Staging/QA Server for Unit and Integration Testing with provided sample files. Changed specifications as per received sample files. Analysis of bad files. Troubleshooting EDI QA environment.
• Designed system architecture - FTP, Web and AS2 servers placed outside of DMZ. BTS Production Servers, BRE servers, SQL servers placed inside firewall. NAS device to store files on disks inside firewall. BTS and SQL cluster, NLB, DTC, RAID setup and configuration with network admin and build team. DR site installation, configuration as per Microsoft suggested Best Practices. Clustering Master Secret Server.
• Executed stress testing and handled deployment readiness. Troubleshooting performance, scale, availability issues for integrated solutions and debugging Production Problems.
• Provided instructions to DBA to configure and enable SQL server agent jobs - DTA purge and archive, Log shipping, BizTalk server backup.
• Use of Diagnostic tools - BPA, pssdiag, debugdiag, MPSReports, ADPlus, DTCping, DTCtester. Resolved hotfix issues with Microsoft and installing patches.
• Documentation of all setup/config procedures.
• Providing daily statistics to management - message count processed and time statistics.
• Performance monitoring, Volume testing, Testing cluster failover, Resolving FTP/AS2 connectivity issues, checking Log files, data migration and data integrity verification issues before Go-live deadline.
• Production roll-out support, scheduling build/deployment of BizTalk Patches. Maintaining a HotFix list to track changes.
• Provided 24/7 administration support, to maintain deployed applications and troubleshoot any problems that arise.
• Involved in documentation to facilitate maintenance of the application.
• Monitoring BTS suspended Queue for messages and Event Viewer. End-to-End monitoring of all queues (viz. MSMQ, QC, inbound/outbound queues) and event logs on all PROD servers.
• Tracking missing messages. Troubleshooting failed messages in BTS and MT layer. Correspondence with Trading Partners to correct and send files as per specs.
• Environment: BizTalk Server 2006 R2, VMRCPlus Virtual Server, C#, SQL Server 2005, Windows Server 2003,2008.

Confidential, New York

Microsoft Solutions Architect/Analyst Consultant

Responsibilities:

• Provided support for and development of the Calyon BizTalk infrastructure for a Straight Through Processing application. The BizTalk system was utilized for Calyon’s trading activity in the US. The system interfaces with multiple OMS/EMS systems, Web Services, and FIX/SWIFT for input and Calyon’s Settlement system, Web Services and FIX/SWIFT on the output.
• Code written in C# within BizTalk framework and .Net 3.5
• Biztalk, OSI(Open Systems Integration) and Sungard Phase3 System processed Trades received from Bloomberg as FIX 4.2 messages type 8 and J and Allocation messages from SetClear
• Used Rapid Addition TCP/IP based FIX Adapter to pick up messages from Bloomberg server and drop into BTS in FIXML format.
• MSMQ API was used for sending extension bytes along with the messages to OSI.
• Developed BizTalk Orchestrations to process Cancel-Correct Trades in TradeBook, Allocations with SetClear, using Maps to do validations at different levels.
• Fine tuned existing orchestrations to improve performance to handle average trade volume of 700,000 trades per day. Configuration consisting of 6 BTS servers with 2 SQL boxes processed 100 trades/second. Used Perfmon counters to detect bottlenecks.
• Worked with Business Development Team and Users to analyze, prepare functional requirements
• Creation of BizTalk Rules using BRE.
• Technology stack: BizTalk Server 2006 R2, Web services, C#, ASP.NET, VB.NET, WinForms, SQL Server 2005, Windows Server 2003.

Confidential, New Hampshire

ESB/SOA/BizTalk Consultant

Responsibilities:

• Designed and developed scalable Microsoft BizTalk applications and .Net shopping cart modules to process Commerce XML (cXML) orders.
• Account setup in SAP, SAP IDocs, SAP adapter and various SAP transactions.
• Used Farpoint Spreadsheet custom pipleline component to convert Excel orders to XML.
• Archiving each order in custom pipeline for logging and tracking purposes.
• Heavily used Content Based Routing of messages.
• Used XSLT/Custom Functoids for Message transformation to cXML PunchOut.
• Implemented Exception handling, Used Enterprise Library for logging and MS Enterprise Service
• Bus Guidance for handling failed messages, SMTP adapter to email failed orders along with exception error details.
• Deployment and Automation for builds using WMI scripts and NAnt based BizTalk Deployment
• Framework to clustered Dev, and QA environments.
• Deployed the BizTalk applications on the Production server after creating the application as MSI files.
• Performance Evaluation using PerfMon and analysis of counters.
• Created and used BAM Portal for monitoring BizTalk processes.
• Followed Scrum/Agile methods.
• Developing test scripts, estimating resource requirements and providing technical expertise. Perform unit testing using BizUnit and profiling for Orchestrations.
• Exposed Orchestrations as Web service for interaction with external services.
• Used Parallel, Listen shapes to implement sequential and parallel convoys.
• Designed and developed atomic, correlated orchestration, debatching.
• Orders came in through POP3, HTTP adapters in Excel, XML, CSV formats
• Designed and developed business flow diagram and XLang components in C# for order(s) processing in BizTalk application.
• Environment configuration included BizTalk Server 2006, .Net 2.0, SAP, SOAP, cXML, BizUnit, NAnt.