SUMMARY:

Accomplished UX designer & Front - end developer with Over 12 years experience in building User-Centered Design and Responsive Web Design (Web, Mobile & Tablet) for any data driven web application using HTML5, CSS3 and various web scripting technologies, web standards, usability testing and web accessibility testing (section 508). 2 years plus experience in Servicenow Admin/Development.

CORE COMPETENCIES:

• UX/UI Design Responsive Web Design High/Low Fidelity Prototype
• Incident Management Problem Management Change Management
• Service Catalog Workflow Design Data load
• Report Notifications Section 508 EIT Standards
• Usability/Heuristic Evaluation ITIL process CMS Customization
• Agile/Scrum Methodology

TECHNICAL SKILLS:

Modern Web Stack: HTML5, CSS3, Jquery, JavaScript, Bootstrap, Angular

Web Technologies: ICE faces JSF, ASP / ASP.NET, SharePoint, Site Press(CMS), Adobe Experience Manager(CMS)

Apps & Tools: Servicenow, Photoshop, Dreamweaver, Illustrator, Visual Studio, BrowserStack, Eclipse, Git/SVN, Jira / Confluence, Balsamiq

Operating Systems: Linux, Mac OS X and iOS, Microsoft Windows

Workflow & Delivery: Responsive Web Design, Mobile Development, Single page web app, Section 508 EIT Standards Compliant, Cross-browser Compatible, Google Adwords / Adsense

PROFESSIONAL EXPERIENCE:

Servicenow Developer/ UI Engineer

Confidential, McLean, VA

Responsibilities:

• Built low fidelity interactive prototypes for usability testing and use in development scope. Designed usability tests and conducted them on site with users.
• Work closely with the development and analyst team on a day to day basis to bring defects to resolution
• Experience working with cost product - ServiceNow Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Ensuring the deliverables to agreed SLAs
• Preparing Unit Test cases for each module, integration and system testing
• Preparing Test Environment to execute the test cases
• Conducting Review Meetings within the team to close all the test cases
• Involved into Analysis and Development for the project
• Admin duties: User Administration, Email Notifications, change management, Knowledge Articles update and Creation of Reports.
• Train/mentor staff on Section 508 standards, and the use of Section 508 testing tools
• Daily tools included HTML5, Sass and CSS, GitHub, JIRA, and Web Accessibility Toolbar
• Working with an Agile, Scrum methodology to ensure delivery of high quality work with every 2 weeks sprint.
• Did Heuristic evaluation on all .Net project and created patterns as to USCIS standard

Servicenow Developer/ UI Engineer

Confidential, Chantilly, VA

Responsibilities:

• Created Design Strategies, Information Architecture, Light research on Profile, Personas, Scenario and user research.
• Converted Business requirement into prototype for quicker review for stakeholders.
• Visual Design into HTML5/CSS3/JQUERY, Responsive Web Design and .Net Framework
• Tested Web Application in Jaws and Webaim Toolbar for Accessibility.
• Has developed the Incident & Problem Management module using Service-Now
• Has worked on administration and customization of Service-Now projects from Requirement gathering-Build-Test-Deploy-Support.
• Was the part of the Incident & Problem Management Team of size 5 including TL, BA and developers.
• Knowledge on Import Sets and Transform Maps and Transform Map Scripts.
• Worked with service now integration by Excel and CSV format.
• Moving of update set from instance to instance
• Used scrum agile methodology for iterative development of application.
• Strong experience with 508 testing tools such as JAWS, Web Accessibility Toolbar and how it applies to web applications

Sr. UI/UX Designer

Confidential, Falls Church, VA

Responsibilities:

• Convert old legacy system and paper based operation into new design and workflow
• Designed UI/UX Patterns for Desktop as well Tablet user. Agent no need to be in front of computer they can used tablet for their field work.
• Designed navigation, user flows, screens and controls. Created interactive prototypes and conducted usability testing to identify design patterns and produce style guide.
• Assist IT with moving towards methodologies such as Agile and SCRUM while making sure design is accounted for within the process.
• Develop user research and usability testing plans, conduct research and testing sessions, and document results and recommendations. Participate in the software development life-cycle including: Story board, Functional definition, Heuristic Evaluation, visual design, graphic design, color palettes, content style guides and design patterns, wireframes, prototypes and navigation schemas.
• Adobe creative suite(Dreamweaver CS6 & Photoshop CS6) & Balsamiq Wireframe tool.
• Using latest technologies, such as structured XHTML, HTML, HTML5 and CSS2/3 and Javascript.
• Web Templates converted into Adobe Experience Manager (CMS)
• Adobe Illustrator was the default browser for this application
• Client focused for Desktop and Tablet user only
• Tested the integrated application and reported issues to the back-end developers (JIRA)
• Daily Scrum call and weekly sprint been managed
• Designed User Interaction in Photoshop and converted those mockup into HTML5/CSS3/ Bootstrap Framework

Sr. UI Designer/Developer

Confidential, Fairfax, VA

Responsibilities:

• Produce wireframes, mock-ups, usability testing, task flows, and UI specifications as needed to assist with business socialization and approval, as well as implementation and testing.
• Agile and SCRUM methodologies while making sure design is accounted for within the process.
• Participate and conduct in the software development life-cycle including: functional definition, user flows, page layouts, color palettes, content style guides and design patterns, wireframes, prototypes, visual design, heuristic evaluation, and navigation schemas.
• Develop and executes 508 compliance test scripts, test cases, and test scenarios based upon 508 standard and system requirement definition
• Conduct detailed analysis of 508 test results found through independent verification, validation testing and JAWS screen readers
• Using latest technologies, such as structured XHTML, HTML and cascading style sheets (CSS), while ensuring compliance with W3C content guidelines and Section 508 accessibility standards.
• JAVA Icefaces component implementation.

Sr. UI Designer/Developer

Confidential, Chantilly, Virginia

Responsibilities:

• Conduct user requirements analysis and review current interface designs & Create prototypes (low fidelity) for the purpose of user research and presenting product walkthroughs to the business.
• Analyzed end-user needs and expectations, usability testing, Quality Assurance, Business Analysis and change management accessibility issues and suggesting potential solutions.
• Skills used for Designing and Developing all projects researching, wire framing, mock-up design, prototyping, navigation flow, css2/3, xhtml/html, javascript, jquery framework, Adobe Photoshop CS5, Dreamweaver CS5, Cobol programming etc
• Supervised day to day workshops to train associates in prototyping processes and requirements gathering Developer of best practices and guidelines in regard to Responsive UI design, UX standards and Section 508 Accessibility.
• Foreign Gift Module - Developed New Design from scratch, Intranet.
• Designed Intranet application from scratch with initial Wire framing, Prototyping.
• Created New Design and themes for Intranet .NET application.
• Developed Wireframe and Web Template.
• Developed Wireframe and Web Template
• Worked in a Scrum Agile process with two week iterations delivering new features and working software at each iteration

Sr. User Interface Architect

Confidential, Fairfax, VA

Responsibilities:

• Design and Developed the front-end applications for high level design module using the latest proven technologies.
• Serve as web project team leader and focal point for all design deliverables and tasks: Site maps, wireframes, visual designs, quick prototyping, user scenarios, user task analysis, user goals, UI specifications and usability testing.
• Technical lead for translating requirements into user interface mock-ups tool such as Adobe Creative suite(Dreamweaver CS5/Photoshop CS5).
• Works directly with the client, senior management, development teams, and quality assurance teams to maximize front-end productivity.
• Highly skilled in the areas of usability and accessibility (WCAG, Section 508)
• Intranet portal maintenance using Stellent Site Studio a CMS system. Tweaked existing CSS2/HTML/JavaScript templates and code snippets. Developed Flash pieces with embed html used throughout the site. Some content contribution and testing.
• Create and maintain various department Intranet application developed on Stellent Content Server, Stellent Content Publisher.

Commercial Web Developer

Confidential, Washington, DC

Responsibilities:

• Designed, landing pages, Microsites, Newsletters, for different clients.
• Interaction with Account Managers, Sales, writers, editors, photographers and other media professionals.
• Responsible for designing presentations, information architecture, information design, interactive design, visual design, technical implementation, and defining graphic style and UI standards.
• Maintained and enhanced a heavily database driven Intranet site (TWIKI). Created a document library enabling users to upload, view, and search for documents by filename, type, description, or even relevance to a visual location on a map. Designed system to reserve company vehicles, track their mileage, and keep administrator apprised of necessary standard maintenance. Produced administration portion of Intranet site to enable administrators to maintain site, add/delete users, administer rights to users, and produce various Crystal Reports. Trained personnel in the usage of web based applications both individually and in group settings(used PHP and Mysql).

UI Designer/Developer

Confidential, Fairfax, VA

Responsibilities:

• Significantly increased efficiency in visual design and development process across multiple web projects by introducing, implementing, and evolving a user-centered design process and UI methodology.
• Provide user interface design, information architecture and usability-focused creative direction.
• Create fully interactive and integrated Websites with use cases, wire frame prototypes and user interface specifications using proprietary tool developed specifically for Web site user interface design.
• Designed the front end applications, user interactive (UI) web pages in a professional manner with using web technologies like HTML, DHTML, XHTML, JavaScript and CSS.
• Web accessibility (Section 508 Compliance) using Bobby Watchfire
• Adobe Creative suite (Dreamweaver MX & Photoshop MX)