ServiceNow Administrator Resume Houston, TX - Hire IT People

SUMMARY:

A highly motivated, result driven, team oriented and resourceful internal ITIL servicenow subject matter expert with strong data management background.
Equipped with strong industry methodological, analytical, problem solving and communication skills.
Ability to deploy my wealth of unique interpersonal and organizational skills to analyze and provide recommendations around application architecture and business capabilities to achieve higher efficiency and overall succes s as well as the attainment of an organization and client’s IT success and business objectives.

TECHNICAL SKILLS:

ServiceNow, Remedy, JavaScript, SQL, SQL Server, Jira, Oracle SQL
Process design, data mapping, technical documentation, software agile methodology
Business Objects Enterprise software, Business Objects Designer (Universe) 5 - XI3.1
Web Intelligence XIR2, XI3.1, Dashboards (Xcelsius) 4.5, 2008, LiveOffice
Crystal Reports 10 & 2008,Crystal Business Views XIR2, XI3.1, Desktop Intelligence 5 & XI3.1

PROFESSIONAL EXPERIENCE:

ServiceNow Administrator

Confidential, Houston, TX

Responsibilities:

ServiceNow expert in core functionality such as Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Service Portal.
Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirements.
Worked with other developers to develop solutions in the service-now platform such as Incident, Change, Request Catalog and CMDB.
Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development.
Worked on Creating Users, Roles and Groups and load the data to service-now objects using import sets and tables.
Responsible for maintaining update sets, upgrades across servicenow development and production instances.
Scheduled and exported reports to PDF’s or Excel on weekly and monthly basis to various Managers and Directors.
Provided Process and training which includes data flow and guides for end users pertaining post-production support.

BI Consultant-Team Lead

Confidential, Chicago, IL

Responsibilities:

Main objectives are developing standard solutions, optimize costs and industrialize process, involve in new development related activities in SAP based system for Commercial Flat Carbon business unit
Contributed in building Change Request Process, Technical Documents format, Unit Test Cases and Unit Test Results Templates
Represented onsite for reverse Knowledge Transfer to client to exercise understanding of applications
Worked on Business Object Importer, BO Editor, Data Integrator and Redefining Display and Existence Check Methods
Worked on BO Rapid Marts DDL for schema creation and Sample universes
Responsible of few applications and nominated as first point of contact
Handled Change Requests as per the process
Converted Functional Specifications to Technical Documents, prepared Unit Test Cases & Unit Test Results
Worked on Info object creation tool which can create as many number of objects without manual intervenes
Created ODS, Cubes, Multi-providers and learnt concept of Dummy Cube
Moved newly developed fields to BI from R/3 and embedded in data targets in order to impact reporting
Worked on Transport requests, integration testing in quality and production system
As a peer reviewer for all development earned good command on requirement gathering and impact analysis

BO Analyst

Confidential, San Jose, CA

Responsibilities:

Installation and Integration or SAP BI and established interface to Oracle 10g
Configuring .rpt file reports in CMC and replacing SAP BO in place of a tool called Penta
Configured SSO using Kerberos and Vintella to enable NT users to login all SAP BO applications using Windows AD
Built reports using SQL statements and training to BO developers on how move on with the tool and project
Built and distributing functional specification documents to BO developers and Business users across the organization
Migrated reports to Xcelsius for better analysis
As a Business analyst developed Unit Test cased and Integration test cases and conducting testing
Responsible for reports sign off from business users and making sure the reports suffice the business requirements

Tech Support/Data Analyst

Confidential, Orange, CA

Responsibilities:

Provided business-clients with efficient technical support, problem solving, and customer service.
Collaborated with company staff to optimize working environment and customer service.
Extract, compile, and analyze data to generate reports for customer accounts and employee records to ensure accuracy, efficiency, and effectiveness.
Design digital media for promotional and sales content in compliance with company standards.
Lead meetings to facilitate creative methods to generate results in better efficiency and foster teamwork.