SUMMARY:

• IT professional of 8 years of total experience in application development and IT Service Management (ITSM) frameworks. ­
• Over 4 years of experience as a ServiceNow Administration and suite Developer.
• Extensive knowledge and experience in Development, implementation and administration of ServiceNow, HP Service Manager /Service Center, and Asset Manager.
• Good working Experience in Eureka and Fuji. Currently working on upgrading to Geneva.
• Hands on experience in creating the custom Applications, Modules in ServiceNow.
• Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.
• Configured Mid Server’s on to the Instances.
• Functional knowledge and implementation experience of ITSM frameworks and experience in Timecards.
• Experience in working on the ITIL Process Configuration like Service Desk, Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow.
• Good knowledge and experience on Initial Diagnosis of Incidents, Escalation of Incidents, Investigation, Diagnosis of Incidents, Recovery and Resolution of Incidents.
• Implemented Incident Resolution Workflow plugins to bring Incident Management workflow into better alignment.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements.
• Strong experience in customizing the form design and form layout for various on the ITIL Process. Configuration like Incident, Problem, Change Management in ServiceNow.
• Experience in working with UI Actions, UI Policies in ServiceNow.
• Change management experience using Update Sets, Import Sets in ServiceNow.
• Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow.
• Experience in working with the workflows using ServiceNow workflow editor.
• Excellent experience in ServiceNow Administration and Production support.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships
• Have good knowledge with DISCOVERY tool (didn’t get opportunity to work in real time ).
• Great Knowledge and experience with Application Programming Interfaces (API’s) like JDBC and ODBC.
• Good experience with Angular JS, Compass CSS Framework, Bootstrap, CMS.
• Defined and configured DISCOVERY schedules and set up mid servers and check for the connectivity.
• Strong experience in working with Scripted Web services, Script Includes.
• Hands on experience in web development using HTML, JavaScript, Jelly and CSS.
• Experience in all phases of SDLC such as Requirement Analysis, Design, Code Construction and Testing.

TECHNICAL SKILLS:

ITSM Tools: Service - Now, ITSM Suite, HP Service Manager, HP Asset Manager

Programming Languages: Java, C, C#, HTML, XML, JavaScript, SQL

Frameworks: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS

Scripting Libraries: JQuery, Java Script, Apache Jelly, Angular, Knockout

Databases: SQL Server 2012, Oracle 11g

Web Technologies: HTML 5, CSS, ASP.NET, Web Services, WCF, MVC, REST Web API

Application Servers: IIS 6, Apache Tomcat, Weblogic

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Service now Developer/Admin

Responsibilities:

• Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Currently Involved in Implementing Geneva. Working on sub production instances Go-Live target is June.
• Gathered requirement from users for attributes needed to develop Service Catalog items. Work with architect to deploy daily requirements.
• Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.
• Manage data with tables, the configuration management database (CMDB), import sets and update sets.
• Enhanced the existing LDAP integration and modified business rules.
• Work on Data Sources for various external applications, Import sets and Transform maps to import data into Service Now.
• Experience in Application Development, Solution and Email Integrations. Worked on Omnibus and ATT integrations for Incident management.
• Experience in developing web pages, landing pages using Content Management System (CMS).
• Good working knowledge with Custom tables such as Demand, Analytics Project Requests and Business work Intake Requests.
• Created Email Templates and Email Notifications.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight for ServiceNow solution implementation and customization.
• Configured Mid Server’s on Dev, UAT and Production Instances and experience in ODBC and JDBC
• Involved in the ServiceNow Discovery and CMDB maintenance.
• Users are populated into the system using LDAP integration and worked closely with Service-Now team and Infrastructure team to facilitate this integration.
• Generated and exported Custom reports on Servicenow and SSRS for the Business Users.
• Integration experience with directories, such as Active Directory using methods such as LDAPs.
• Involved in providing 24*7 production supports in five d ifferent versions of Remedy application from onsite location and resolving issues within the Service Level Agreement.

ServiceNow Developer/Admin

Roles and Responsibilities:

• Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Gathered requirement from users for attributes needed to develop Service Catalog items. Work with architect to deploy daily requirements.
• Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.
• Manage data with tables, the configuration management database(CMDB), import and update sets.
• Enhanced the existing LDAP integration and modified business rules.
• Work on Data Sources for various external applications, Import sets and Transform maps to import data into Service Now.
• Experience in Application Development, Solution and Email Integrations. Worked on Omnibus and ATT integrations for Incident management.
• Experience in developing web pages, landing pages using Content Management System (CMS).
• Good working knowledge with Custom tables such as Demand, Analytics Project Requests and Business work Intake Requests.
• Created Email Templates and Email Notifications.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Worked on the Eureka version and in the process of migrating to Fuji.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight for ServiceNow solution implementation and customization.
• Configured Mid Server’s on Dev, UAT and Production Instances and experience in ODBC and JDBC
• Involved in the ServiceNow Discovery and CMDB maintenance.
• Users are populated into the system using LDAP integration and worked closely with Service-Now team and Infrastructure team to facilitate this integration.
• Generated and exported Custom reports on Servicenow and SSRS for the Business Users.
• Integration experience with directories, such as Active Directory using methods such as LDAPs.
• Involved in providing 24*7 production supports in five d
• Different versions of Remedy application from onsite location and resolving issues within the Service Level Agreement.

ServiceNow Developer/Admin

Responsibilities:

• Involved in gathering the requirements from the business team and writing the technical design documents
• Maintained the versioning of the functional and technical specification documents in the SharePoint
• Implementation of Custom Applications, Modules, Tables and Views as per client's requirement
• Setup MID Server used by Discovery and troubleshooting problems with the tool configurations.
• Customization of form design and layout for various ITIL process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Involved in configuring the Business Rules, Client Scripts, UI Policies, Data Policies in the ServiceNow.
• Created server side scripts and client side scripts, script includes, scripted Web Services.
• Set up the SLA for the various ITIL processes as per the requirement
• Involved in various ServiceNow customizations as per client's requirement.
• Involved in migration between various ServiceNow instances using Update Sets
• Worked on loading the data into ServiceNow using import sets
• Imported Configuration Items(CI) from third party applications using import set tables
• Experience in configuring email notifications in ServiceNow.
• Involved in redesigning the workflows using ServiceNow workflow editor
• Involved in reconciliation of complicated workflows to simpler form.
• Worked on Configuring rules, monitors and management packs in SCOM.
• Involved in generating the on-demand reports and scheduling report generation in ServiceNow.

.Net Developer

Responsibilities:

• Designed, coded and provided support to help fix various production issues that gets reported from time to time for existing applications and legacy systems.
• Wrote different classes, modules, web-forms in ASP.NET using VB.NET as a code behind language and then included in one common namespace.
• Used ODP.NET to communicate with Oracle9i.
• Designed web user controls and custom user controls in order to provide the consistent user interface.
• Used Cascading style sheets (CSS) to give HTML documents an attractive and consistent appearance,
• Keep updating codes review and restore older versions of codes were done using Visual Source Safe.
• Automated e-mail is sent to the e-mail id acquired from Active Directory to notify about the invoices, this is done using SMTP.
• Created the templates using XSL/XSLT to format and store the invoice data and used XPath Navigator to retrieve the values for use in validation.
• Used Datasets, for storing, removing and programming against flat data, XML data and relational data.