SUMMARY:

• 8 years of experience in IT industry, which includes 6+ years of extensive experience as salesforce.com Developer/Administrator and 2 years of experience as JAVA Developer.
• Excellent understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote and Forecasting..
• Extensive experience in creating custom objects, custom fields, page layouts, Workflows, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots and Email Generation as per the client and application requirements.
• Extensive experience in writing Apex classes and Triggers and creating Visual force pages.
• Excellent knowledge in writing SOQL and SOSL queries.
• Extensive hands - on experience in creating and managing Apps, Page Layouts, Search layouts.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows, Escalation Rules and Auto-Response Rules.
• Excellent understanding of Roles, Profiles, Permission sets and sharing rules in Salesforce.
• Extensive experience of working on web service call outs using the SOAP & REST API.
• Good knowledge of jquery, javascript, HTML, XML and WSDL.
• Good understanding of Sales cloud, service cloud, Partner portal and Customer portal.
• Hands on experience in creating and implementation of Role Hierarchies for system security design.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
• Have extensive experience in deploying code from Sandbox to Production using change sets and also using eclipse and ANT tools.
• Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, MyEclipse, AJAX, SQL, and Microsoft SQL Server.
• Expertise in design pattern methodologies implementation.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent Confidential solving complex problems under strict deadlines. Good experience with SFDC Administration like Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards and Tasks, Service Cloud
• Strong business acumen, analytical, problem solving, interpersonal and presentation skills
• Strong Experienced knowledge in querying salesforce.com database using SOQL & SOSL queries
• Experienced working with Eclipse IDE and Force.com Plug-in environment.

TECHNICAL SKILLS:

Salesforce Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex, Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Sales force Development: Apex Language, Apex Trigger, Apex Class & Apex Web Service, SOQL, SOSL, Visual Force (Page, Component & Controllers), Data Loader, HTML, XML

SFDC Tools: Eclipse, Force.com IDE, Sales Cloud, Service Cloud

Web and Graphics: Java, Java Script, HTML, HTML5, CSS, CSS3

DBMS: Microsoft SQL Server, Oracle 11g, Oracle 11i, Microsoft Excel, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Salesforce Developer

Responsibilities:

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Worked with field & page layout customization for the standard objects like Account, contacts and Leads.
• Involved in daily SCRUM and splint planning meetings
• Involved in customizing custom objects, tabs, fields, and page layouts as per the business need.
• Have worked on moving data from external legacy system into Salesforce application using Data loader & CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Worked on role hierarchy & sharing rules to configure visibility.
• Created, updated and executed automated test scripts in the QTP tool
• Created new Reports & Dashboards for performance improvements.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apex Language, Salesforce1, Triggers Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Informatica ETL On Demand, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services

Confidential, Detroit, MI

Salesforce Developer

Responsibilities:

• Sales process mapping and customization of lead, account and opportunity objects
• Reports & Dashboard customization in leads and opportunity objects
• Marketing automation and integration with Acton, Silver pop
• Salesforce administration support. Lead assignment rules, web2lead forms, and auto response and email templates. Salesforce to outlook configuration. User login issues and training. Reports & dashboards
• Consulting work in Sales force CRM. Implementation, configuration, customization of the sales force production org. Customization of the Force.com platform for custom apps, custom tabs, objects, fields, business logic, page layouts etc.
• Workflows & Approvals
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit the needs of the application.
• Visual force pages, Apex classes, Apex triggers.
• User training & admin training.
• Integration with outlook
• App Exchange app installation for mass edit and mass update of records from list view.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.

Environment: Sales force CRM. Implementation, configuration, customization of the sales force production org., Apex Language, Apex classes, Apex triggers, Silver pop, Visual force pages, web2lead.

Confidential, Riverview, FL

Salesforce Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Involved in system integration using Call Outs, Triggers.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application. controller extensions.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com, Apex Language, Triggers, Visual Force, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web service, Sharing Rules

Confidential, Bloomington, MN

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer and Administrator.
• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules.
• Worked on Point and Click development.
• Worked on SFDC implementation related to Sales Cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, VisualForce Pages to suit to the needs of the application
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Developed design document for data loader based integration.
• Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom VisualForce pages for Lead conversion, merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Have a very good experience in performing configuration tasks using Apttus. And also have a Good knowledge of concepts in CPQ, Opportunity Management.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM
• Proficient in using Eclipse Based Salesform.com IDE to develop and deploy force.com software
• Identified business requirements and translated them to technical specifications (FRD) for Force.com
• Created custom objects and defined look-up and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created custom Visual Force email templates for enabling the localization using Translation Workbench
• Used the Agile- Scrum Methodology and Waterfall Methodology as part of the various phases of the SDLC
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Worked with JIRA tool to report and track bugs/defects
• Ran daily agile status calls with the project manager and development team
• Created complex Workflow rules criteria for field updates and email alerts
• Responsible for mass delete/transfer records using Data Management

Environment: Agile-Scrum methodology, JIRA, SOQL&SOSL, Eclipse, Workflow rules, Visual force, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader,