SUMMARY:

• Possess over 11+ years of systems management experience specifically in the enterprise desktop management, and electronic software distribution.
• Proficient in the following: SCCM 2007,2012 ALTRIS 6.9, Confidential .Operating Systems - Windows Server 2003, Server 2008,Server 2012, Windows 7,Windows 10.
• Managed Microsoft SCCM deployments in a large-scale global environment of 10,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
• Interfaced with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments; analyzed/rectified post deployment figures to meet optimum results.
• Customer-oriented approach and target focused with a high degree of perseverance reflected in understanding customer needs and providing recommendations.
• Effective multitasking capability with a positive attitude in taking up challenges and delivering exemplary results under conditions of pressure.
• Adept in interpersonal skills in influencing customers with persuasive communication with the intent of resolving queries.
• Possesses leadership skills and exudes enthusiasm and confidence in coaching and managing teams.
• Has in-depth working knowledge of Microsoft Excel and Word.

TECHNICAL SKILLS:

• Proficient in Windows 2003 server, Exchange Server.
• Strong Fundamentals in Active Directory, DNS, DHCP.
• Knowledge of Server 2008.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Sr. System Analyst

Responsibilities:

• Software Updates Management on 1200 Servers and 11000 Workstations using SCCM
• Administration and support of Software Deployment and Asset Management systems
• Manage mass Software Deployments via SCCM
• Maintain health of 12000 SCCM clients in SCCM environment.
• Working on migrating SCCM 2007 infrastructure to SCCM 2012
• Producing reports on success rates of all deployed applications
• Manage HPSM tickets to insure all tickets are resolved within SLAs.
• Work with other technical teams and vendors as necessary
• Remediation of the non-compliant machines.

Confidential, Palo Alto, CA

Sr. System Analyst

Responsibilities:

• Software Updates Management on 1200 Servers and 11000 Workstations using SCCM
• Administration and support of Software Deployment and Asset Management systems
• Manage mass Software Deployments via SCCM
• Maintain health of 12000 SCCM clients in SCCM environment.
• Managing Windows XP to Win 7 migrations using SCCM OSD
• Creating Operator Pool and Deployment schedule as per the Different scenarios such as in Place/Side by Side Assigned or Shared Machines.
• Performing fixes to any assigned System Investigation Reports. Configuring the tools as per Client requirement. Creating Template in DME as per the Deployment Scenario i.e. In place or Side by Side and integration of SCCM Task Sequence Database and Orchestrator Run Books for Deployments
• Have been working with the ACA Accelerate since May 2012. I have worked with all aspects of the product and done customizations. Also involved in end to end implementation of the product to a client and have exposure to production support.
• Have been involved in Implementing and peer review work in ACA Accelerate for Stanford Client.
• Working on migrating SCCM 2007 infrastructure to SCCM 2012
• Publishing/testing and deployment of MSI-packaged applications
• Producing reports on success rates of all deployed applications
• Manage ITSM tickets to insure all tickets are resolved within SLAs.
• Validate software package created in Wise Package Studio prior to distribution.
• Providing Level-3 support for SCCM 2007 and managing Antivirus services Installing Advance Clients.
• Monitoring Windows Server and good interaction with the Customers for Remote Troubleshooting.
• Responsible for Deploying Software packages on Thin Clients using ALTIRIS Deployment tool 6.9.
• Liaising with on-site Application discovery team and applications packaging team
• Work with other technical teams and vendors as necessary
• Remediation of the non-compliant machines
• Checking the servers for the latest signature updates
• Solving multiple issues with coordination between the Vendor and Senior Management.
• Responsible for seeking approvals from the Application Owners and Business Owners as per the Health care standards.
• Responsible of creating and Representing Changes in CAB as per the maintenance windows of the respective application Servers

Confidential

Analyst

Responsibilities:

• Patching and Distribution using Confidential .
• Providing Level-2 support for SCCM 2007 and managing Antivirus services
• Installing Advanced Clients.
• Designing and implementing Security Updates Deployment mechanism.
• Designing and implementing Software/Applications Deployment mechanism

Change Management - Create Change Requests for any new changes required like user wants to get added to another group, a new group needs to be added or deletion of an account.

Confidential

Technical Support Expert

Responsibilities:

• Confidential Solution Station is a premium technical queue which supports hardware and sotware issues.
• Supports Windows XP,VISTA WIN 7, Wireless Networking, Internet, Third Party Softwares, Virus Related Issues.
• Providing second level troubleshooting support and problem resolutions.

Confidential

Lead OPS

Responsibilities:

• Worked as a Tech lead, managing a team of 20 Technical support agents, providing floor support, guidance and training them.
• Handled Technical issues, Accounting Issues, in its various versions.