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Service Now Developer/admin Resume

San Francisco, CA

SUMMARY:

  • 7years of experience in IT with over 4+ years of good experience on Service Now Development, Maintenance and administration.
  • Experienced in complex transform scripts in transforming the data into the SNOW database.
  • Configured LDAP Server, for pulling user and group data from Active Directory.
  • Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
  • Extensive experience of integrating Service Now with 3rd party tools and implantation of SOAP and REST API.
  • Experienced in different custom applications for automating the business processes of customer.
  • Experience in configuring email notifications in Service Now, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events.
  • Knowledge in Design and development of CMDB (Configuration Management) in Service Now.
  • Develop solutions in the Service Now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.
  • Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
  • Configured SAML 2.0 Single - Sign-on authentication, OKTA Single Sign-on authentication.
  • Universal interface for incident management and Configuration Management to be used by third party tools to integrated with Service-now and automate various processes
  • Experience in application development using various advanced features of Oracle like Bulk Collect, Autonomous Transactions, Dynamic SQL, and Collections.
  • Experience in Service Management and Service Delivery Process. (ITIL Frame Work).
  • Good experience in developing workflows and in customizing the applications in Service Now using Java script, AJAX, HTML, XML and DHTML.
  • Extensive experience on technical implementation of various Service Now modules such as Change Management, Asset, knowledge, Request, Incident Management, Problem Management, Service Catalog, Configuration Management& ESS Portals
  • Experienced in writing complex PLSQL Procedures or Functions using advanced PL/SQL concepts.
  • Proficient working experience in SQL, PL/SQL, Stored Procedures, Functions, Packages, cursor, ref cursor, DB Triggers, table partition, Performance Tuning, SQL*Loader, and Indexes.
  • Expertise in developing both Logical Modeling and Physical Data Modeling using Erwin.
  • Extensively worked on Business Objects Administration. Uploaded the reports and created users and groups and setting the rights on them using Central Management Console (CMC).
  • Provided assistance to clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis.
  • Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS:

Operating Systems: Unix, Linux, Oracle Solaris, Windows 2000-07/08, XP, Vista

Languages/ JS Libraries: C, SQL, HTML4-5, XML, JavaScript, Java, PHP, JSON, AJAX, ABAP, AngularJS, Backbone.JS, Node.JS

Database: MySQL5.0.1, DB2, Oracle11g, Microsoft SQL Server 2005, SSRS

Internet Programming: HTML4-5,HTTP, XML, CSS/3, AJAX, JSON, JQuery, jelly, Glide Scripting, Web Services(SOAP/REST), MVC

Software Tools: Make, GDB, DBX, Purify, Eclipse, Microsoft Visual Studio .Net 2008, MS Visio Val grind, MS Excel, SSRS, Tableau, Qlikview, MS office 2010

Application Tool: Service Now Netbeans6.9.1, Dreamweaver CS4, SQL, Service-Now (ITSM Tool), Manage Engine (ITSM Tool)., TOAD, SQL Developer, Remedy, SAP, EDI, SVN, GitHub, Sterling B2b Integrator

Software Methodologies: SDLC, Waterfall, Agile and Scrum.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Service Now Developer/Admin

Responsibilities:

  • Implementation, Customization and maintenance of ITSM (Incident, Problem, Change and Service Catalog) modules and Custom Application Development.
  • Responsible for creating homepages including basic reporting, gauge configuration and dash board presentation.
  • Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
  • Generating weekly reports and metrics for IT management.
  • Configured metrics for indicating KPI of the Industry in different measure.
  • Created many standard workflows which are being re-used and propagated.
  • Worked in configuring Service Now on Windows/UNIX platform with back end as Oracle 10g Database.
  • Worked on designing, configuring and customizing new applications and modules of Service Now like Incident management, Change management, and Problem management, Service CatLog, User Administration and Reporting.
  • Imported Configuration Items (CI) from third party applications using import set tables
  • Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current Service Now system.
  • Developed solutions in the service-now platform that are ITIL V3compliant and defined business solutions for ITIL users.
  • Designed and implemented new functionality using UI Policies and Data Policy.
  • Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.
  • Designing the Content Management System for Varian system which involved CSS and service catalog work.
  • Designed many email templates by using HTML, XML and Jelly Scripting and used them in notifications.
  • Responsible for creating various work flows for Incident Management, Asset Management, Change Management, Service Requests and SLA's.
  • Used Web Services to interact from Service Now to External applications.
  • Performed Data migration of CI Attributes for CMDB using import sets.
  • Management, CMDB and Asset Management.
  • I Have worked on integration like LDAP, TIBCO,SCCM, using soap web services
  • I have worked on Performance analytics module.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets.
  • Worked with database team for designing, developing, implementing & supported Qlik View dashboards.
  • Hands on expertise in front-end development utilizing JavaScript frameworks such as Angular JS, jQuery as well as front end technologies HTML5, CSS3, Ajax.
  • Integrated Twilio with Service Now for Voice Alert Notification using REST API.
  • Hands on experience using DISCOVERY to load configuration information to CMDB
  • Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP.
  • Integrated Microsoft SCCM with Service Now for pulling the entire configuration item into Service Now.
  • Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
  • Hands on expertise in front-end development utilizing JavaScript frameworks such as Angular JS, jQuery as well as front end technologies HTML5, CSS3, Ajax.
  • Integrated Twilio with Service Now for Voice Alert Notification using REST API.

Environment: Toad, Jelly scripting, SQL*Plus, SQL*Loader, UNIX, Service Now Eureka/Dublin, Windows 11, HTML, CSS, XML, Oracle 11g,

Confidential, Seattle, WA

Service Now Developer/Admin

Responsibilities:

  • Individually implemented Discovery Application for populating CMDB.
  • Managed end user portal and created dynamic, static block for the Content Management System(CMS).
  • Created and managed ETL script generation using QlikView Script Builder Application.
  • Implemented best practice of Service Now Scripting, which enhanced the System performance.
  • Designed Workflows, along with standard Workflow templates which can be reused.
  • Strong knowledge of the server side scripting Business rules and Script Includes.
  • Active Involvement in Implementation, Customization and Maintenance of ITIL modules such as Incident, Asset, Change, Problem, Knowledge, Service Catalog in Service Now.
  • Configure the LDAP Integration by integrating Active Directory to Service Now.
  • Preparing Implementation Plan for every release in Service Now and provide Walkthrough to the entire team to execute the steps.
  • Developed the administrative UI using Angular.js, JSON.
  • Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in Service Now.
  • Implementation of Software and Change Management, Service Now Change Management.
  • Implementation of changes to improve automation and efficiencies in Service Now.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating Service Now with other systems and customization.
  • Technical implementation of various Service Now modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
  • Configure Altars application to bring asset related data into Service Now by using SOAP calls and API’s.
  • Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
  • Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
  • Captured and moved customizations between systems using Update Sets
  • Updates & maintains a comprehensive testing protocol for Service-now related development and enhancements
  • Optimized and Monitored system performance and provided system statistics and reports to the Business.
  • Set up Configuration Management from scratch defining the CI classes and their relationships.
  • Created complex transform scripts in transforming the data into the SNOW database.
  • Created generalized framework for repeating problems and incidents.
  • Designed and Implemented service requests through service catalogue in service now.
  • Analyzed problems create new solutions and new techniques.
  • Developed SLA and reporting
  • Managing Service Now (Change Management) ITILAutomate and standardize business processes for all Go-Lives. Consolidating all global IT to a single system of record.
  • Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
  • Implemented the API's to read data from DB and generated an XML file to put it into the task pool.
  • Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.
  • Did performance tuning of the Service Now and also worked on System Diagnosis.
  • Integrated Microsoft Translator with Service Now for translating the different string.

Environment: Service Now Berlin/Calgary, Windows10, Oracle 11g, WINSCP, SQL*Plus, JavaScript, UNIX, Linux.

Confidential, Eagan, MN

ServiceNow Developer/Admin

Roles &Responsibilities:

  • Defined SLA, OLA and Contract for the customer.
  • Configured SLA workflow for the advance SLA configuration.
  • Developed automated mappings to schedule the load of flat files on daily, weekly and monthly basis.
  • Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness.
  • Knowledge in AngularJS frameworks.
  • Prepared documentation for requirements, design, installation and unit testing and system integration of Service-Now.
  • Worked with process owners and business stakeholders to translate business requirements into functional requirements within Service Now.
  • Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
  • Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Assist in the import of configuration and asset data.
  • Worked in production support for all the Service-Now and report related issues.
  • Involved in basic SOAP message creation and Web service implementation.
  • Implemented Social IT and Chat Application for the end user support.
  • Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM.
  • Working on Report, dashboard designing.
  • Trained all the users of the reports on using Info View and exporting reports to various formats.
  • Designed, developed, and maintained the report portal which provides user access to scheduled reports and report parameters.
  • Provided user training, guidance and instructions for information retrieval from Oracle databases.
  • Involved in testing reports for correct mapping of the objects and data.
  • Worked in production support for all the Service-Now and report related issues.
  • Involved in basic SOAP message creation and Web service implementation.
  • Implemented Social IT and Chat Application for the end user support.

Environment: Service Now Berlin, Business Objects XI R2, Oracle 10g, SQL Server 2005, UNIX.

Confidential

Service Now Developer/Admin

Roles & Responsibilities:

  • Worked on ServiceNow components such as Service Desk, Change Management, Asset Management, Knowledge Management, Mobility, and Service request Management.
  • Worked in a software implementation team, interacted with senior engineers and architects for conveying the progress of project.
  • Created several UI’s, workflows and application development activities, including new applications, enhancements and new modules.
  • Used scripting tools and ServiceNow functionality to create scripting used to automate routine tasks being done in ServiceNow.
  • Using Jelly scripting to create pages, Templates, Navigation menus & content blocks in CMS.
  • Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
  • Involved in the configuration of SSL to provide internet security.
  • Wrote various queries using SQL and used SQL server as the database. Developed web pages and components using HTML and CSS and JavaScript.
  • Familiar with ServiceNow Content Management System (CMS)
  • Created business classes and base objects.
  • Utilized JavaScript and JQuery to improve overall design and UI of campaign websites.
  • Worked alongside backend Java programmers to troubleshoot Java Script related issues with front-end connectivity.
  • Extracted data in UI for different clients using JSON format.
  • Implemented client-side validations using JavaScript.
  • Implemented AJAX to speed up web application.
  • Used Web Developer, Firebug, and IE developer toolbar for debugging and browser compatibility

Environment: ServiceNow, HTML, CSS, JavaScript, XML, JQUERY, JSON, Jelly Script, Windows.

Confidential

java Developer

Responsibilities:

  • Analyzed requirements and created detailed Technical Design Document.
  • Involved in all the phase of the Software Development Life Cycle.
  • Review, Revise and approve functional requirements.
  • Created UML Diagrams using Microsoft Visio.
  • Developed Screens for capturing information using JSP, Struts Tag Libs, Java Script, HTML.
  • Designed the application work-flow using Struts and authored struts configuration files like validator.xml, struts-config.xml and validation-rules.xml files.
  • Developed web services.
  • Used Struts-Validator framework for all front-end Validations for all the form.
  • Used Java RMI to write distributed objects and wrote shell scripts for building and deploying the applications.
  • Implemented JMS messaging interface with MQ Series.
  • Used Hibernate for Object Relational Mapping and data persistence.
  • Developed the Database interaction classes using JDBC.
  • Created JUnit test cases and ANT scripts for build automation.

Environment: Java, J2EE 1.4, HTML, XML, JDBC, JMS, Servlets, JSP 1.2, Struts 1.2, Hibernate, Web services, Eclipse 3.3, Web Sphere 7, Oracle 9i, ANT, Microsoft Visio.

Confidential

Software Developer

Roles & Responsibilities:

  • Been a complete developer in project by performing duties like writing business logic, designing & developing frontend, modifying database structures & values, report generation, etc.
  • Team player in software development.
  • Resolved data issues by coordinating with team members.
  • Resolved data-base and structure level issues by coordinating with team members .
  • Worked on report generation .
  • Solving issues on live site and bug fixes. .
  • Working closely with QA on analysis and bug-fixes .
  • Unit level testing and integrated testing

Environment: Visual Studio, ASP .Net, CSS, HTML, XML, Unit testing, Microsoft Office

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