SUMMARY:

• Seeking to provide your company with a stable, professional, positive, hard working and motivated company leader.
• To bring real world experience to produce tangible results and become an integral team player within your organization.
• To demonstrate and utilize acquired skill set to ensure rapid growth and revenue increase for your company.
• Eagerness to succeed, team player mentality, as well as great communication skills contribute me as an asset to your company’s organization.
• Excellent Management and Business Leadership skills
• Ability to Develop Goals and Surpass expectations.
• Detail and Multi - task Oriented; able to Execute on your commands & objectives
• Self motivated and Highly Energetic, Dedicated and able to adapt quickly
• Level headed and optimistic even in the most stressful environments
• Wide variety of knowledge and experience of Business/Sales/Marketing, Information Technology, and Internet course materials
• Sense of professionalism with a proven record of accomplishment you demand in todays ever changing, goal & result oriented work environment.

COMPUTER SKILLS:

• HTML, xhtml, CSS, Adobe/MacroMedia Products - Full line including Photoshop, InDesign, Illustrator, Fireworks, Flash, Dreamweaver, etc.
• Fully experienced with website content management systems such as Tridion, Adobe Experience Manager, Joomla, Wordpress, etc.
• Microsoft CRM Dynamics, ACT by Sage, VisualComposer, Ecommerce Apps, SalesForce
• Costar, Loopnet, Commgate, Real Capital Analytics, etc.
• Microsoft Office suite - Excel, Access, PowerPoint, Outlook, Ms Word.
• Well versed in Internet/SEO/SEM and network knowledge skills
• Windows applications - Proficient Win XP, Vista, Windows 7 skills
• Well versed in all social media business applications (linkedin, tweeter, facebook, foursquare, etc.)
• Fully experienced with nation leading email blasting software for distribution lists (exact target, swiftpage, constant contact, elouqua, etc.)
• Experienced in web analytics software such as Google Analytics, Omniture, SiteCatalyst Test & Target, Marketing Cloud, etc.

PROFESSIONAL EXPERIENCE:

Senior Interactive Website Digital Marketing Online Developer

Confidential

Responsibilities:

• Performance Management, Coaching and Feedback training to staff employees
• Visual Management and Communication techniques including process confirmations
• Root cause problem solving sessions with Upper Management and staff
• Standard Operating Procedures development, training, and implementations
• Capacity / Time management for employees and future state planning for deliverables
• Voice of the Customer - Analytics and Metrics for business customer intelligence

Marketing Website Digital Program Manager Specialist

Confidential

Responsibilities:

• Responsible for Paid Search Advertising/PPC campaigns including ROI, budgets, tracking, and visitor traffic flow analysis. (Personally discovered/implemented 37% savings for Adwords campaigns)
• Developed reporting process for gauging traffic and key performance indicators
• Compare and benchmark results and implement solutions to outperform competition
• Lead specialist administrator for marketing/sales information systems such as Omniture/Adobe SiteCatalyst, Test & Target (A/B testing), Google Analytics, SalesForce, Wordpress, Sharepoint, Social Media, Email blast and client survey systems
• Negotiate, motivate, and worked with media vendors, internal teams, and resources to ensure efficiency and proper company standards across all marketing efforts

Director of Information Systems & Research

Confidential

Responsibilities:

• Responsible for updating Marketing Collaterals and Design
• Oversee social media channels for several organizations related to company
• Database and CRM/Act Management - IT/Email- Desktop setups and service/installs
• Prepare GIS related maps and other Demographic Research related reports
• Create proposals (online and offline) for winning projects.
• Perform research projects (look up listings/ownership data on HCAD, use CRE Tools/databases and others such using resources such as CoStar, Loopnet, Commgate, Hoovers or Lexis Nexis to search people/companies, perform market research tasks).
• Search recent real estate news pertinent to Houston market and disseminate upon direction for best use of Katy area branding
• Create project proposals, including collection, verification/ final approval and analysis.
• Propose, budget, Create Marketing efforts to provide Katy area exposure including managing all social media channels. (i.e. Facebook, LinkedIn, twitter, RSS feeds,, etc.)
• Assist in development of project reports on key trends, issues affecting the markets, economy and region.

Market Researcher

Confidential

Responsibilities:

• Completed and Update research surveys of the Houston office market (Perform property database searches using resources such as CoStar, Loopnet, Commgate, Lexis Nexis, Microsoft Dynamics CRM, etc.).
• Obtain updated information on office lease listings
• Assist in quarterly office market statistics process, including collection, verification and final approval and analysis.
• Contribute effectively to all national or regional research reports with specified local market content.
• Track, maintain, and disseminate detailed data for critical indicators including lease and sales comparables, development pipelines and active tenants in the market
• Analyze and report on the local and regional economy with respect to employment statistics, major company activity, industry trends and demographic that affect the industrial real estate market and economy
• Contribute to special research reports and white papers on unique market economic, or industry trends.
• Attend all relevant sales or business team meetings and actively contribute local or national research insights.

Confidential

Web Administrator Manager

Responsibilities:

• Create and maintain Confidential .com website pages, property websites and individual specialty pages and portals
• Create and maintain personal web pages for brokers. Create and maintain web pages to support promoting listed assets.
• Maximizing the web and e-marketing campaigns to reduce marketing costs and create speed to market
• Oversight of electronic marketing materials to comply with company standards.
• Stay informed about changes/developments in online marketing environment and bring to attention of management as warranted.
• Exploring new technology as directed to take full advantage of better marketing and data management opportunities
• Make recommendations as to the optimum solutions and maintain uniformity in applications utilized by the company.

Confidential

CRM and Database Administrator

Responsibilities:

• Maintain the property listing database (available inventory reports, listing exports to third party vendors, renewals and expirations, comps, closed listing/transactions report, etc), and commission tracking system.
• E-Mail Inventory reports to the brokerage community on a regular schedule
• Notify brokers of expiring assignments and leases
• Maintain broker, developer, owner, etc., contact mailing and e-marketing lists
• Create and implement database training programs and training guides for brokers and staff
• Manage the deployment and use of CRM Database and Eblast engines (ReApps & MindMatrix) integration and implementation
• Assist with data sharing efforts to reduce redundant research
• Manage Database administration issues

Confidential

Systems Support

Responsibilities:

• Act as Confidential contact for company-wide online subscription services - including ReApps, LoopNet, CoStar, LandVision, CommGate - and CRM applications (currently ReApps, ACT, and Outlook) for addressing problems/issues experienced by brokers and/or staff
• Provide training as requested by management for these services/applications
• Assist brokers/staff with electronic marketing efforts utilizing these services
• Assist with GIS and Mapping support as requested by the president
• Assist with research, listing, comp, and data/info requests by brokers
• Responsible for assisting with the development, implementation, and tracking of interactive online search engine marketing strategies. (Yahoo, Google, MSN,etc.)
• Maintained and secure uptime for multiple servers. Eliminated potential future server/programming errors and downtime by preventive maintenance.
• Assist Clients in troubleshooting and correcting programming and user errors in client’s online CRM databases. Also Design Sales process web interfaces to improve effectiveness for over 1000 users.
• Plan and develop web marketing strategies. Personally cut advertising costs by 50% while surpassing the quantity and quality of leads.
• Designed email and fax blast campaigns for both the company and customers. Well versed in online marketing strategies.
• Experienced CRM consultant, with influence from SalesForce, Speak to the TOP, Goldmine, and Sandler Sales Institute.
• Developed new business model and invented new streams of income for the company. Personally responsible for raising the average revenue price from $39.99/month to $499.99/month per customer.
• Created Search Engine Optimization and Marketing Solutions for both company & customers.
• Organized/Developed contracts with outsourced call centers and provided startup Sales and Training. Raised the productivity and moral of outsource centers that lead to a 20% increase in quality sales.
• Managed web design/customer service staff to provide tech support and customer upgrades with proactive welcome calls.
• Recovered loss revenues by developing and employing winback strategies with pending and un-billable accounts.
• Supervised and provided employee technical and sales training