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Service Now Developer Resume

Palo Alto, CA

SUMMARY:

  • Fast - paced software professional with 5+ years of experience in IT including 3 years as UI developer with expertise in implementing Incident, Problem, Change Management, Service Catalog, Discovery Service Now implementation, integrating, development, administration and support through a single cloud based platform.
  • Worked in the Front-end development using technologies like HTML, JQuery, CSS, and JavaScript.
  • Experience in Installation and Configuration of different modules of Service now.
  • Hands-on experience in technical implementation of Incident Management, Problem Management, Release Management, Change Management and Service Catalog, Demand Management, SCCM.
  • Update Set Migration, Inbound Action, and Service Portal: Widget, applying variable Widget with alert, clone Widget, UI Scripts.
  • Hands on experience in creating the custom Applications, Modules in Service Now.
  • Extensive experience on Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts..
  • Providing daily support of Service Management Platform (Service Now), including Scripting, Configuration, Customization, Integrations, Administration Service Now processes (User management/Group management), Functions, Service Catalog and Workflow.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
  • Created Users, Groups and managing the user access to ITSM modules
  • Integrated Service Now with LDAP for user population and configuration of Single Sign-on (SS0).
  • Integrating Service Now application with External applications using web services (SOAP) and data imports using import set.
  • Service Now - Web service integration with third party application
  • Experience in generating reports and scheduling the reports as per the client requirement.
  • Experience on working with Script Includes and Scripted Web Services
  • Wrote complex Access Control records to control access to sensitive data.
  • Managed data with Tables, Import Sets, and Update Sets.
  • Prepared and maintained process and system based documentation.
  • Implemented UAT activities in coordination with business units.
  • Good knowledge of Grunt, GITS, HTTP and Restful services.
  • Excellent organizational, interpersonal, written and verbal communication skills also strong team player ability to work independently and in a team as well, ability to adapt to rapidly changing environment, commitment towards learning.

TECHNICAL SKILLS:

ITSM Tools: Service-Now, ITSM Suite, CMDB, Discovery

Languages: Java, J2EE, XML, SQL

Web Technologies: Jelly Script, HTML, Java Script, JQuery Databases: Oracle 10g, SQL Server 2005a Application Servers IIS 5.0, Apache, Tomcat, Web logic

J2EE Technologies: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS Operating Systems Windows 7, Windows 2008/XP, UNIX, LINUX.

WORK EXPERIENCE:

Service now Developer

Confidential

Responsibilities:

  • Service Now ITSM module administration.
  • Service Catalog creation, configuration and deployment
  • Routine Support activities for Incident Management, Problem Management, Change Management, Knowledge Management
  • Workflow design and implementation
  • Worked on various Service Now customization, enhancements as per Client requirements
  • Access request Management (RITM)
  • CMDB and Knowledge Management
  • Create and move update sets to different Service Now instances.
  • Data Management and report creation
  • Involved in loading of data into CMDB using discovery and file imports.
  • Testing of different integration and changes to Service now instances.
  • Customer / vendor meetings and Reporting's Documentation and providing user training.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating Service Now with other systems and customization.
  • Worked as a Pre and Post installation consultant to define and implement industry (ITIL) best practice for the Service Now ITSM Platform.

Environment: Incident Management, Problem Management, Change Management, Knowledge Management. Form Creation, Business Rules, Script Include, Client Scripting, Jelly Scripting, Email Notifications.

Service now Developer

Confidential - Palo Alto, CA

Responsibilities:

  • Participate Service Now Quick Start Implementation process and worked with Service Now during the process of implementation on Incident, Change, Problem, Knowledge and Service-CatLog. working with client and functional requirements within Service Now. worked on identifying the users, groups, categories and following the ITIL standards while designing these solutions.
  • Involved in LDAP Active Directory Integration.
  • Users are populated into the system using LDAP integration and worked closely with Service Now team and Infrastructure team to facilitate this integration.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating Service Now with other systems and customization.
  • Implemented Client Scripts, UI Policies, UI Actions in Service Now.
  • Implemented SLAs and configured the ACLs as per the requirement. coordinating the instance upgrade activities and migration activities. worked on UI Macros to create pages as templates on requirement from the stake holders. designed the Content Management System for Various system which involved layout, UI pages, CSS and service catalogue work.

Environment: Service Now, Java Script, Jelly Script, Java, Oracle, Web Sphere, Struts, JDBC, HTML, CSS, JavaScript, JSP, SQL, and Eclipse.

Service now developer

Confidential - Orlando, FL

Responsibilities:

  • Involved in gathering the requirements from the business team and writing the technical design documents
  • Maintained the versioning of the documents in the SharePoint
  • Implementation of different Applications, Modules, Tables and Views as per client's requirement and process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
  • Involved in creating the application and modules as per the requirement in Service Now
  • Involved in configuring the Business Rules, Client Scripts in the Service Now
  • Set up the SLA for the incident, problem, change management processes as per the requirement
  • Involved in various Service Now customizations as per client's requirement.
  • Involved in writing the scripts in Business Rules as per the requirement
  • Involved in customization of forms for various Service Now applications
  • Involved in migration between various Service Now instances using Update Sets
  • Worked on loading the data into Service Now using import sets
  • Imported Configuration Items(CI) from third party applications using import set tables
  • Experience in configuring email notifications in Service Now
  • Involved in redesigning the workflows using Service Now workflow editor
  • Involved in reconciliation of complicated workflows to simpler form.
  • Worked on Configuring rules, monitors and management packs in SCOM.
  • Involved in generating the on-demand reports and scheduling report generation in Service Now.

Environment: Service Now, Asset Management, Incident Management, Problem Management, XML, and HTML.

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