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User Experience Manager Resume

Southfield, MI

SUMMARY:

  • Manager of people, projects, and vendors both large and small
  • Self - confident, energetic and enthusiastic with an eye for details
  • Strong conceptual skills and proven ability to describe and create prototypes and mock-ups.
  • Excellent communication skills: writing, verbal, small and large group presentations
  • Thorough understanding of HTML, CSS, Javascript frameworks, web template techniques, and content management systems
  • Strong understanding of Information Architecture/ Confidential as well as overall web site design, including usability, internationalization, 508 compliance, ecommerce, industry standards, and navigation
  • Hybrid creative and analytical thinker with the know-how to combine vision with strong creativity and tactical execution
  • Well-versed in loyalty/rewards and learning management programs
  • Ability to create consensus and build morale in a team environment

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

User Experience Manager

Responsibilities:

  • Product Owner for the Global Brand Site initiative (the creation and implementation of one base set of Adobe Experience Manager templates to be used throughout Confidential brands around the globe)
  • Populated and edited AEM and Hybris-based websites
  • Managed outside vendors: Wipro, iCrossing, Wondersauce, HS2, and more
  • Created new customer experience for B2B, B2T (Business to Technician), and B2C corporate website
  • Crafted wireframes to demonstrate improvements and functionality for web and, mobile web development

Technologies Used: Adobe Experience Manager, Hybris, Adobe CC, Microsoft Office, HTML5, CSS3, JQuery, Hotgloo, Balsamiq.

Confidential, Detroit, MI

User Experience Developer

Responsibilities:

  • Provided heuristic evaluation of Confidential website
  • Created wireframes to demonstrate future improvements and functionality for web, mobile web, and mobile application
  • Coded HTML5/CSS3/JQuery/Bootstrap templates to work with new WebSphere Portal development.
  • Wrote and proofread copy for customer account website to ensure clarity and ease of use
  • Gathered business requirements and crafted technical requirements for projects
  • Proposed and implemented “Guest Pay” system to increase ease of transaction and customer satisfaction while decreasing phone payments (20K successful transactions in first 2 months)

Technologies Used: IBM/Lotus WebSphere Portal, Axure, Adobe CS5, Microsoft Office 2010, HTML5, CSS3, Bootstrap, JQuery, MockFlow, Hotgloo.

Confidential, Bloomfield Hills, Michigan

Manager, Technology Department

Responsibilities:

  • Managed up to thirty Interface Developers, providing goals and growing their careers
  • Served as Technical Lead, gathering requirements and expectations to provide timelines and milestones for department within overall plan (and budget)
  • Worked with three other branch offices to resource employees to cross-network projects
  • Oversaw hundreds of projects of various scopes for Confidential
  • Created, optimized, and promoted charity website for da Vinci Awards website (davinciawards.org) with special attention to 508/ADA compliance, SEO. Built custom CMS for easy client maintenance
  • As Technical Analyst for Hilton HHonors project, gathered requirements, coordinated third party vendors and documented technological specifications, user flow, and integration points
  • Proofread and copyedited all client-facing documents with emphasis on consistent style
  • Lead frequent client/vendor presentations and conversations either in person via phone conference or WebEx

Technologies Used: Teamsite, Axure, Adobe CS5, Microsoft Office 2010, HTML5, CSS3, SubtitleCreator 3.0, PHP, MySQL, jQuery, Javascript

Confidential, Pleasant Ridge, Michigan

Interface Developer, Group Leader

Responsibilities:

  • Gained fluent understanding of current web, email, viral marketing, and interactive trends, technologies, best practices
  • Managed multiple fast-paced timelines and priorities within budget for myriad Fortune 500 clients (including Confidential program)
  • Developed interfaces with XHTML/CSS, Javascript, Flash/Actionscript, and more
  • Advocated user needs assessments, navigational structures and flow, wireframes and IA / UE deliverables
  • Articulated user experience and moving from abstract concepts to concrete design
  • Determined optimal solution architecture, efficiency, maintainability, and scalability
  • Authored formal specifications and related documents
  • Researched and implemented several technologies and set standards for others.

Confidential, Ann Arbor, Michigan

Senior Site Developer

Responsibilities:

  • Creating and implementing graphical content using Adobe ImageReady and Homesite.
  • Aiding in design and navigation to provide logical flow to sites
  • Extensive beta testing of in-house development tools
  • Designed dynamic content using Javascript, VBScript, SQL and DHTML
  • Created graphics using Photoshop, Illustrator, and Flash

Confidential, Westland, Michigan

Host / Editor / Producer

Responsibilities:

  • Distributed via BlogTalkRadio, iTunes, and Stitcher
  • Sold sponsorships and have created marketing campaigns via social media, forums, and event tie-ins

Confidential, Riverview, Michigan

Writer / Editor / Publisher

Responsibilities:

  • Created independent movie fanzine which was sold around the world via Tower Records and several other distributors
  • Researched and wrote extensive essays about a wide array of film topics
  • Edited articles submitted by other authors and laid out magazine via desktop publishing software
  • Sold advertisements and marketed magazine via direct mail, email campaigns, and social media
  • Booked speaking engagement tour in support of book in fall 2010 and summer 2011

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