IT Analyst Resume Frisco, Texas - Hire IT People

SUMMARY:

A Meticulous Information technology Professional, a critical & analytical thinker with a strong affinity to diverse technical and business environments ready to leverage and add value to clients in the fast changing world.
Held a secret security clearance while in the Confidential
Extensive Big Data Training (Linux, Java, Sqoop, Spark, Pig, Hive, Flume, MapReduce, Impala, HBase, R and Oozie). Trained in software testing.
Planning to go back for a MS in Business Analytics

PROFESSIONAL EXPERIENCE:

Confidential, Frisco, Texas

IT Analyst

Responsibilities:

Communication and customer handling.
Resolve technical problems (over a phone/Chat or remote systems support).
Work with Windows XP/Win 7, email configuration, support MS Office tools, VPN troubleshooting, and Incident Management.
Support Microsoft Office products (Excel, Word and Power Point Etc.), knowledge of Network Concepts, & Active Directory.
Adheres to standard operating procedures / work instructions. Follow the escalation process. Follow the shift hand - over process. Update work logs, & knowledge base.

Confidential, Frisco, Texas

Network Operations Center (NOC) Analyst

Responsibilities:

Conducted routine remote surveillance and tier 1 maintenance activities for network nodes in the data network, supporting the network performance and reliability initiatives.
Supported monitors and administered the operation of the networks and systems throughout the enterprise including hardware and software.
Troubleshooting server and application issues.
Troubleshooting Network technologies ( Confidential )
Network security

Confidential, Dallas, Texas

Information Technology Consultant

Responsibilities:

I was instrumental in increasing the restaurant productivity by 100% by automating the order process.
A replacement of manual cash registers by automated ones saw a reduction in long lines and made a positive impact on productivity.
Downtime was tremendously reduced because of automation.

Confidential, Houston, Texas

Information Technology Consultant

Responsibilities:

Set up user accounts, set defaults, and managed security issues.
Responded to browser errors, provided server administration and troubleshooting, software testing and licensing for 50 end users.
Successfully led a team of 10 consultants to migrate from Maximo 6.1 to 7.1 series.

Confidential, Killeen, Texas

Help Desk Support Clerk

Responsibilities:

Responsible for diagnostics for Desktop and laptop cleaning old data and backups before disposal.
Laptop Re-Imaging