SUMMARY:

• Strong professional business experience ranging from coding/analysis to high level business functionality analysis.
• Excellent communication and interpersonal development skills.
• Creative self - starter, goal-oriented, results-driven, and dedicated professional with the ability to effectively work independently and as part of a team.

TECHNICAL SKILLS:

Hardware/Software: UNIX, Confidential -UX, MVS, MICROFOCUS COBOL, C, Pro C, Python, SQL, PL/SQL, PERL/CGI, Oracle 9/10/11g, IDMS, Confidential, WebLogic/WLST/Python, TRIAD, JCL, Confidential, Peoplesoft SQR, Test Director, Remedy, WebRT, Clarify, TOAD, AFP Viewer, MS Office, WNP/MQSeries, unix vi editor.

PROFESSIONAL EXPERIENCE:

Senior Subject Matter Expert Infrastructure

Confidential, Seattle, WA

Responsibilities:

• Monitoring/Alerts implemented for Confidential In House Applications (filesystem, database, soap connectivity, SSL certificates). Using Oracle SQL, Perl, Unix shell scripting.
• Java/Swing application used to track and email a report of bill payments for personal use.
• Perl/Unix script to read several years’ worth of online banking pdf statements and create/email an excel with detailed analysis of spending trends. For personal use.
• Automation tools to allow users to update an LDAP user’s password, and to be able to upload a file to create/modify a user in LDAP(Perl cgi scripting/html/LDAP/Unix shell scripting).
• Developed automation tools to proactively maintain stable testing environments (UNIX/Python/SQL/Oracle/PERL/ Confidential /MicroFocus COBOL/C/ProC/XML).
• Several plugins to the Confidential AMC monitoring tool to test connectivity between the Confidential system and all other external applications that need to connect to the Confidential system .
• Crontab process to monitor changes to Confidential configuration files.
• Process to email an excel file containing all available bill images in a specified qat environment. daemon run in production to monitor Confidential performance(queuing/cpu utilization/server status).
• Development of background process (written in C/ProC/SQL/MicroFocus COBOL/UNIX) using multiple Confidential services to update the collection path of ~500K accounts in production as requested by the client
• Developed automation to monitor a WebLogic application and provide configuration settings to our group using WLST(WebLogic scripting tool)/Perl/Unix/and Python scripting.
• Technical Support for the Confidential Ensemble application for 70+ testing environments (using C/MICROFOCUS COBOL/Unix/ProC/SQL/ Confidential /WebLogic/MQSeries/F5 Load balancing).
• Configuration and support of the Wireless Number Portability connectivity in the testing environments using MQSeries software(Unix/ Confidential /C/COBOL/ProC). Migration/re-build of MQSeries objects for data center exit.
• Technical Lead for the Confidential (billing revenue assurance) application (Windows Weblogic/Unix/sql).
• Technical support of the Confidential CDES application (Weblogic/TIBCO/Oracle/Unix/COBOL/C/ProC).
• Mentoring other team members.

Confidential, Seattle, WA

System Analyst

Responsibilities:

• Technical Support for Confidential ’s version of the Confidential Ensemble application for 70+ testing environments (using C/MICROFOCUS COBOL/Unix/ProC/SQL/ Confidential /WebLogic/MQSeries).
• Modification to Confidential FML buffer handling logic in order to improve performance by routing certain types of Confidential calls to a different instance of a Confidential server.).
• Coaching other team members and publishing documentation concerning the functionality of the Confidential Ensemble application.
• Configuration and support of the Wireless Number Portability connectivity in the testing environments using MQSeries software.
• Configuration support of the Collections sub-system of the Confidential A/R module. This system consists of Weblogic, TRIAD, and TIBCO middleware components and an ORACLE database.
• Creation and troubleshooting of batch processing maps using the Confidential Maestro scheduling tool.

Confidentia, Montreal, CA

Programmer/Analyst

Responsibilities:

• Member of the on-going support team for Confidential Mobility. 24/7 support of three production billing systems (~20 million subscribers. Provide timely resolution of all issues discovered during pre and post production bill cycle runs.(Oracle/Unix/MicroFocus COBOL/C/ProC/SQL/Perl/ Confidential )
• Provided on-going application support for the Confidential Ensemble billing system, a server based application that accesses and updates an Oracle database using UNIX/MICROFOCUS COBOL/C/Pro C/PL-SQL.
• Supported all billing functionality within the csm Confidential servers.
• Created scripts to fix corrupted data in production using PL/SQL as temporary workarounds pending permanent fixes to the billing system using C/ProC/COBOL.
• Supported the system testing team - defined testing scenarios, assisted in making the testing as efficient as possible and provided resolution of any problems that occurred during testing.

Confidential, Kansas City, KS

Programmer/Analyst

Responsibilities:

• Member of Confidential ’s on-going support team for the. Provided 24/7 support of Confidential ’s Renaissance and PLS billing systems (~20 million subscribers) which are server based UNIX/MICROFOCUS COBOL/C/Proc C/Oracle applications.
• Provided on-going application support for the Confidential Ensemble billing system, a server based application that accesses and updates an Oracle database using UNIX/MICROFOCUS COBOL/C/Pro C/PL-SQL.
• Supported all billing functionality within the csm Confidential servers.
• Created scripts to fix corrupted data in production using PL/SQL as temporary workarounds pending permanent fixes to the billing system using C/ProC/COBOL.

Confidential, St. Louis, MO

Programmer/Analyst

Responsibilities:

• Member of billing development team. Participated in all phases of the software development lifecycle for projects at USCelluar, Telus, and CenturyTel.
• Converted application from a Confidential UNIX platform to a Confidential platform and ServerExpress compiler using C/C++/MICROFOCUS COBOL/Shell scripts. Telus
• Developed Confidential reports detailing subscriber activations/cancellations. Telus
• Developed UNIX scripts to run Confidential reports on one server to avoid maintaining Confidential licenses on three separate machines in production. Telus
• Fixed taxation problem discovered in an A/R Confidential server(C/ Confidential /ProC/Sql). Telus
• Modified several Confidential reports to make the information more readable and concise(Unix/COBOL/ Confidential /ProC/SQL)
• Modified the Billing Calculation process to provide new information regarding subscribers’ internet usage using C/ProC/MICROFOCUS COBOL/SQL/Oracle/UNIX. Telus
• Upgraded the subsystem responsible for applying discounts to customers (“discount engine”) using C/ProC/MICROFOCUS COBOL/Oracle/UNIX. Telus
• Developed A/R programs to send text messages to people’s phones within certain parts of the collections cycle using C/ProC/MICROFOCUS COBOL/UNIX. Telus

Programmer/Analyst

Confidential, St. Louis, MO

Responsibilities:

• Production support of Field Supervision and Licensing Departments’ applications (IBM OS390/COBOL/DB2/IDMS/JCL/CICS/TSO/ISPF/ Confidential reports).
• Re-wrote the switch system and fixed several production bugs in the online switch application (JCL/COBOL/CICS/IDMS).
• Technical support for the audit group (JCL/COBOL/ Confidential /IDMS/DB2).
• Created Confidential reports for the Field Supervision department to provide a way to manually approve new customers as part of a contingency plan for the potential Y2K problem.( Confidential /JCL/COBOL/IDMS)
• Created several PeopleSoft SQR reports to be used by the licensing department (PeopleSoft/Unix/Oracle).
• Provided database scripts/queries to correct data entry errors for different applications our group supported that used IDMS and DB2 databases.