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It Manager Resume

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Van Nuys, CaliforniA

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SUMMARY:

  • Vision - driven Senior IT Manager offering record of skillfully melding highly developed leadership savvy and technical acumen in managing enterprise IT operations
  • Seasoned, goal-focused senior IT leader and decision maker offering broad-based experience architecting and administering enterprise IT infrastructures.
  • Respected and decisive leader, trainer and coach of top-flight, cross-disciplinary IT teams.
  • History of success introducing next-generation technologies that dramatically boost system reliability and streamline IT operations.
  • Poised and engaging communicator, with talent for articulating complex technical and business concepts to diverse audiences.
  • Adept at partnering with executive leadership and business partners to formulate and execute business-critical operational strategies.
  • I am also willing to relocate.

HIGHLIGHTS OF EXPERTISE:

  • Infrastructure Design & Enhancement
  • IT Budget Management & Forecasting
  • Leadership & Team Building
  • Enterprise Security Solutions
  • IT Procurement & Acquisition
  • Systems Migration & Integration
  • Business Continuity & IT Compliance
  • Client, Vendor & Partner Relations
  • Incident Management / Root Source Isolation
  • Business Scope & Needs Analysis

TECHNICAL SKILLS:

Windows OS, MS Office Suite, MS Project, MS Visio, MS SharePoint, MS Windows Server, MS Active Directory, MS Exchange, Symantec Backup Exec, Certified SolidWorks EPDM Admin, ARC serve Backup, Norton/ Symantec Antivirus, Salesforce, Epicor Dataflow, ACT, Trend, MS Forefront, Fortinet, Avamar, Sophos Antivirus, Sophos MDM, SolarWinds Products, Zoho/ManageEngine Products, EMC, MS .Net, MS SQL, Java, and mobile devices.

PROFESSIONAL EXPERIENCE:

Confidential, Van Nuys, California

IT Manager

Responsibilities:

  • Responsible for all IT audits and reports.
  • Created, designed and implemented IT Policies and Procedures, a Disaster Recovery Plan, complete backup solution, copier replacement plan, and a new Help Desk solution.
  • Installed new security features including new cameras and fob system for doors.
  • Implemented a new biometric time clock solution.
  • Saved the company $30,000 in fees paid to vendors

Confidential, Lebec, California

Systems Administrator

Responsibilities:

  • Created, designed and implemented IT Policies and Procedures, a Disaster Recovery Plan, multiple GPOs, a company SharePoint solution, new automated reports, and a Companywide Emergency communication plan and notification system.
  • Responsible for all IT audits and reports along with working with outside auditors directly.
  • Evaluated and tested multiple Help Desk Systems software vendors and platforms.
  • Implemented and trained users and administrators on the new Help Desk System.
  • Maintain all Active Directory User Account’s, permissions, and Office 365.
  • Configure and maintain the Cisco Phone and voicemail system.
  • Manage outside vendors and projects.
  • Managed the internal IT Staff responsible for the entire company.
  • Assist with all IT Budgets both Operating Expenses and Capital Expenses.

Confidential, Chatsworth, California

Applications Manager

Responsibilities:

  • Install and test all changes and updates to the ERP system including all patches.
  • Evaluated and created demonstrations environments for industry standard software.
  • Design, implemented, tested, and configured industry standard software.
  • Train company employees.
  • Manage outside vendors and projects.
  • Responsible for testing all customized changes in the ERP system.
  • Report all error and failed tests to the IT Team for repair.
  • Monitor and validate all repairs and change controls.
  • Responsible for all SDLC.
  • Create and maintain operating procedures for all departments.

Confidential, Santa Clarita, California

Director of IT

Responsibilities:

  • Spearheaded design and deployment of several enterprise resource planning (ERP) migrations.
  • Evaluated the following MRP/ERP vendors for the upgrade.
  • Microsoft, Infor, Epicor, Oracle, and SAP
  • Championed complete integration of ERP and new ecommerce Web store.
  • ERP data was exported in a format that was imported into the Web store.
  • Orchestrated planning, deployment, configuration and testing of Salesforce customer relationship management (CRM) software.
  • SalesForce was a standard for all office internationally
  • All Sales, Customer Service, and Technical Services
  • Steered setup and launch of iPad deployment to entire sales and tech services teams.
  • Complete rollout for all Sales and Technical Services
  • Drove planning and implementation of Confidential IP Office 500 phone system launch.
  • Evaluated systems from Confidential, Cisco, and ShoreTel
  • Successfully organized and presented training sessions for newly installed Confidential, Salesforce and ERP systems.
  • Designed, tested and implemented multiple network monitoring tools and software packages.
  • Managed outside vendors.
  • Responsible for every remote office’s connection(s).
  • Created and maintained all IT related documents.
  • Facilitated planning and organization of training and informational sessions for educating clients on newly implemented systems

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