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It Support Specialist Resume

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Elizabeth New, JerseY

CAREER OBJECTIVE:

Experienced Information Systems professional seeks a Systems Administration / hands-on Systems Support position in a company that provides challenging opportunities. Systems professional is a dedicated computer veteran with extensive computer software / hardware knowledge; as well as Networking, Programming, Desktop Support and Operations experience.

EDUCATION:

Confidential, October 1985 – October 1988
Program Major: Bachelor of Science Degree in Advanced Computer Information Systems
Course Concentration: Pascal, COBOL, OS/JCL, Assembler, Systems Analysis, Accounting, CICS, Technical Writing

EMPLOYMENT:

Confidential, February 2010 - Present
Elizabeth, New Jersey

IT SUPPORT SPECIALIST
  • Performed onsite technical support for 300+ node Windows Network (via phone, email, remote connectivity)
  • Developed custom programming solutions as needed (VBScript, VBA, Macros)
  • Developed and maintained company Internet and Intranet sites (ASP.Net, IIS, PHP, Dreamweaver)

Confidential, November 2008 - January 2010
Fanwood, New Jersey

JUNIOR WEB DEVELOPER
  • Participated in the full lifecycle of web site development: analysis, design, documentation and testing
  • Performed web site maintenance for existing client web sites; Communicated with clients as needed
  • Worked closely with Project Manager to identify technical tasks, schedules, and work effort estimates

Confidential, November 2004 – March 2008
Secaucus, New Jersey

DATA CENTER OPERATIONS SUPPORT SPECIALIST / OPERATIONS SHIFT SUPERVISOR

Investigated, recommended, and implemented operational changes by developing Automated processes to enhance production schedule across all Platforms (Windows, AIX, VSE); to include Automation, Scheduling, Notification, Messaging and Monitoring utilizing technology tools such as: Tivoli, NetView, z/VM as well as MS Word and MS Excel macros , CA-Vollie VOICE Procs, REXX/VSE Procs, ASG-Zeke and others. [Minor exposure to UC4]

Maintained, reviewed, and documented Production procedures of all Hardware and Software Platforms. Documentation included: ETL Processing and Computer Room Operations procedures. Supervised and trained Operators on how to best handle the various IT Environments. Maintained required security initiatives to satisfy the various audit requirements provided. Provided Support to the Operators and IT User community as required.

Confidential, November 2000 – November 2004
Woodbridge, New Jersey

INDEPENDENT CONSULTANT

Performed installation, configuration and troubleshooting of Windows 9x/XP computers and networks. Implemented backup strategies and enhanced existing client Applications. Created/modified MS Excel-based Applications. Created VB-based utilities and VB-based Database Applications (utilizing ADO). Optimized client networks; provided Remote connectivity.


Confidential, March 2001 – August 2001
Edison, New Jersey

COMPUTER SYSTEMS ADMINISTRATOR
  • Performed LAN Administration on 30+ node MS Windows network. Combination of MS Windows 9x clients and SCO/Unix terminals on a 10BaseT Ethernet network.
  • Performed System Administration on SCO/Unix Server. Developed MS Office-based applications using MS Excel / Access.
  • Exposure to: FACTS, ReportWriter, FacetTerm, TinyTerm, RelayFax, AceFTP, Telnet, EasySpooler, Lone-TAR, MS Outlook.

Confidential,) February 1999 – October 2000
Englewood Park, New Jersey

Y2K UPGRADE CONSULTANT / JUNIOR LAN ADMINISTRATOR

Traveled nationally to Bell Atlantic (Verizon) sites and performed upgrade activities for Y2K Compliance of desktops and laptops (Windows NT and Windows 95). Performed “stand-in” LAN Administration and “hands-on” Desktop Support in a mixed Windows NT and Novell Netware 10BaseT network (120 to 250 nodes) with: Windows NT, Norton Antivirus, Netscape Navigator / Communicator, Lotus Notes and MS Office. Exposure to GHOST, JavaScript, VBScript and Windows Scripting Host.

Confidential, February 1998 – July 1998
Piscataway, New Jersey

WINDOWS 95 & LOTUS NOTES ROLLOUT TECHNICIAN / SYSTEM SUPPORT (CONSULTANT)

  • Traveled nationally upgrading Windows 3.x computer systems (60 to 150 nodes) to Windows 95. Responsible for troubleshooting any problems on the new Windows 95 systems (Desktop and Laptop) as well as various legacy system applications.
  • Traveled nationally upgrading Lotus Notes 3.5 to Lotus Notes 4.6 on Windows 95 computer systems (60 to 150 nodes).

Responsible for troubleshooting any problems on the newly upgraded systems (Desktop and Laptop).

Confidential, January 1989 – January 1998
Parsippany, New Jersey

SENIOR SYSTEMS ENGINEER / COMPUTER SYSTEMS ADMINISTRATOR

  • Created an MS Windows NT Server network from the ground-up (Premise cabling to Startup). Designed and implemented

new Backup and Security procedures for the new network. Administered the same network.

  • Performed LAN Administration on 100+ node IBM Token-Ring Local Area Networks utilizing IBM LAN Server and LAN Manager. Migrated 20+ node OS/2 LAN Manager / LAN Server network to MS Windows NT Server network. Combination of MS DOS Clients, MS Windows Clients, MS Windows 95, and MS Windows NT Clients in a mixed Ethernet and Token-Ring environment. Also, performed cc:Mail Administration; and then Lotus Notes troubleshooting.
  • Performed S/370 Operations on IBM 4341 and IBM 9370 mainframes (JCL, JES2, MVS/SP).

Software / Hardware Experience:

Languages: AGL, COBOL, MS FORTRAN, OS/JCL, Turbo Pascal, SQL, Visual Basic, VBA, REXX, VOICE
Operating Systems: DOS, OS/2, MVS/SP, IBM AIX, HP/UX. IBM LAN Server/Manager, ALL Windows versions,
IBM VSE/ESA, CIM/21, Novell Netware, Centum-XL, SCO/Unix
Programs: AutoCad, cc:Mail, , DBASE, Doc-to-Help, MS Excel, Easyflow, Extra!,
FACTS, Freelance Plus, FoxPro, GHOST, Hummingbird, IPES, Kedit, Lotus 123, Lotus Notes, MS Office, Netscape Navigator, Norton Antivirus, Oracle , PcAnywhere, PKWare, IBM RTPMIS, Sytos Plus, Spinrite, MS FrontPage 2000, HTML, Dreamweaver, MS Visual Basic, PcAnywhere, VBScript
Mainframe: IBM 4341, IBM 9370-60/90, IBM Series/1, IBM 3745, IBM 3203, IBM 3299, IBM 4090, IBM z9

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