Technician Resume San Antonio, TX - Hire IT People

SUMMARY:

Confidential veteran, highly motivated to leverage nine years of I.T. experience from help desk to Confidential operations professional. Qualifications include a BA in Science of Computer Technologies comprehensive training web development and software development; and extensive experience in network infrastructure, server administration, and desktop support.

TECHNICAL QUALIFICATIONS:

HTML5/CSS3
JavaScript
AngularJS
NodeJS
Mongo DB
Git
JAVA
UI/UX design
ATOM
Eclipse IDE
Agile development
SDLC
Project Management
Help Desk Support
User Account Management
Active Directory
Windows Server 2012 Configuration and Management and PowerShell
Confidential office
Confidential Project
Visio

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Technician

Responsibilities:

Obtained position of Team Lead within a year of being with company.
Managed a team of 3 technicians.
Mentored and trained new technicians on daily operations.

Confidential, San Antonio, Texas

Computer Hardware Technician

Responsibilities:

Refresh project replacing legacy computer systems, printers and peripherals for Bank of America.
Trained new employees in roles and responsibilities of the job.
Destroyed data of replaced servers using (G Disk software).

Confidential, San Antonio, Texas

Field Technician

Responsibilities:

Maintained for a zero percent rework rate for a 6 - month period.
Consistently provided exemplary customer service, and received a 98% customer satisfaction rate.
Maintained residential cable systems, trained users on equipment, and resolved signal issues.
Configured and used personal computer software (i.e., ping tool) to analyze network connectivity.

Confidential

Signal Support Systems Specialist

Responsibilities:

Managed a team of 5 technicians running daily I.T. helpdesk operations.
Supervised and ran a company help desk that supported upward of 100 Plus users.
Successfully completed two overseas operations under a joint command with Naval, Air Force and foreign military to establish Signal and computer networks.
Successfully conducted field communications operations always maintaining a high percentage of network Reliability.

Information Technology Specialist

Confidential

Responsibilities:

Supervised, installed, operated, and conducted unit maintenance on manual and automated telecommunications equipment linking mainframes, minicomputers, and microcomputers to networks; used various protocols and topologies, including local and wide area networks.
Installed, operated, and maintained telecommunications and automated message switching equipment for military installations in Iraq and Afghanistan.
Built server racks; setup Active Directory, personal computers, and network printers; managed user accounts; and provided client-side PC, hardware, and software support.
Troubleshot, identified, and resolved network issues; conducted tests to check signal flow and linkage to other installations; and maintained records of message activity.
Supervised assigned personnel in performing above operations; provided technical leadership to subordinates; and conducted ongoing training.
Served as facility shift leader; performed system problem diagnosis at a higher level of difficulty; and utilized data analyzers and other devices to determine system faults.

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Technician Resume

San Antonio, TX

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