SUMMARY:

Seasoned, accomplished, and success - driven professional, with extensive experience within the IT realm; backed by expertise in network and infrastructure engineering, business and systems analysis, and program configuration and implementation. Adept at performing capacity planning to optimize system hardware and software performance, as well as in creating and implementing innovative solutions to streamline operations and achieve organizational growth. Effective at training a highly technical team toward continuous growth and development. Armed with proven capability to accomplish tasks in a timely manner; able to work within fast-paced settings without compromising work quality and results.

AREAS OF EXPERTISE:

• Regulatory Compliance
• Quality Assurance
• System Development Life Cycle
• Network Administration
• Database Management
• Revenue Growth and Business Expansion
• Rapid Conflict Resolution
• Business and System Analysis

TECHNICAL SKILLS:

SOFTWARE: Microsoft Office 2007-2016, CA Service Desk Manager, Remedy, Blackberry Enterprise Server, Microsoft Exchange Server 5.5-2003, Microsoft SQL 2005-2008, Microsoft SCCM, Symantec Antivirus Enterprise, McAfee Antivirus Platform, VMWare ESXi 5.0 - 6.5, VCenter Server 5.0- 6.5 QuickBooks, Peachtree, Crystal Reports, Citrix, SolarWinds Orion, Dame Ware, PC Anywhere, TeamViewer and various proprietary software systems for the Confidential, DOD and VA

LANGUAGES: SQL, VBS, and Java scripting

OPERATING SYSTEMS: Microsoft Windows NT,2K-10, Server NT-2008R2, 2012-2016 Server, Riverbed RiOS Novell Server 3.0-4.0 Red Hat Linux, SCO Unix, and Apple OSX, Cisco UCS Platform

HARDWARE: HP/Compaq, Dell, IBM, Cisco and Custom-built Servers, Workstations, Laptops, and storage platforms

NETWORKS: Dell Enterprise switches and routers, Brocade and Extreme Networks switches and routers, Cisco Nexus Enterprise Switches, Cisco ASA Firewalls and Routers, Riverbed WAN Accelerators, Sidewinder firewalls, Checkpoint Firewalls, PFSense Firewalls SonicWall network appliances, Splunk ITSI, SNORT, Cisco Firepower IPD/IDS Solarwinds NPM BigIP F5 Load Balancers, Classified and Non-classified networks requiring Secret, and Top-Secret Security Clearances

RELEVANT EXPERIENCE:

Confidential, Martinsburg, WV

Senior Information Technology Specialist

Responsibilities:

• Function as subject matter expert and senior analyst in the Network System Sections of Enterprise Operations, in charge of wide-ranging IT networking and telecommunications services encompassing overall Enterprise Operations, Office of Information, and Technology in the Confidential
• Fulfill various tasks, such as installing, testing, and maintaining network device operating system and vendor supplied software, as well as firmware utilized for the Enterprise Operations
• Keenly observe network capacity performance while diagnosing and resolving network disputes
• Maintain active involvement in managing and administering VA network activities, which include monitoring and configuring internal and external system
• Develop protocols and modify software and hardware as required and examined current and projected communication traffic volumes, such as system capacity, peak loading, and overall effect and traffic increase on network performance
• Examine the client’s usage of the network while directing the development of all hardware plans, criteria, and network specifications for Enterprise Operations (EO)
• Take charge of planning and organizing the network infrastructure device operating systems software and change control, performance optimization, and hardware and security study projects
• Work closely with team members and contractors in evaluating existing and future performance needs for the agency components
• Expertly manage all facets of the department’s network devices, which include routers, switches, load balancers, firewalls and wan accelerators
• Collaborate with vendors in identifying and solving system and connectivity problems
• Played pivotal role in providing the network portion Shared Infrastructure Information System Contingency Plan (ISCP) to the Confidential (VA) Capital Region Readiness Center (CRRC) to ensure Continuity of Operation (COOP) during a declared disaster or emergency to the facility
• Led the decommissioning of Falling Waters, WV VA Legacy Data Center which brought to production a $32M Confidential Data Center from zero customers to full production as part of a national datacenter consolidation effort
• Assumed full responsibility in migrating the demilitarized zone (DMZ) in the Capital Regional Readiness Center (CRRC) from legacy catalyst hardware to the next generation data center network nexus platform

Confidential, Falling Waters, WV

Senior Information Technology Specialist

Responsibilities:

• Proactively participated in disaster recovery and continuity of operations plans, tests, and executions throughout the EO and the VA
• Organized and evaluated change requests by utilizing automated tools for all modifications in hardware and software within the VA’s network environment; stimulated and developed new models in analyzing operations and examining new designs and equipment alterations to accommodate forecasted workloads
• Authored and maintained system documents for network infrastructure installed in the EO data centers and the VBA regional office
• Formulated comprehensive hardware and software management for the VA telecommunications network in alignment with the international system of workstations, printers, servers, and local area network within the Agency's centralized computer facilities
• Cultivated strong rapport with internal and external clients, and staff members from different VA offices and administrations, and embedded vendors by employing diligent and considerate demeanor to peers
• Drove efforts in providing audit support with the Capital Regional Readiness Center (CRRC), which included emergency after-hours assistance
• Initiated customer firewall rule requests in compliance with VA standards for security as well as guaranteed timely implementation of routine change orders completion
• Closely collaborated with project managers and client transitioning to CRRC as well as in implementing and verifying firewall sets of rules
• Conducted research and corrected vulnerabilities to observe compliance with continuous readiness in Information Security (CRISP) requirements
• Teamed up with the Network Support Unit to solve concerns affecting the division and station success which gained solid recognition of cooperation and organizational support throughout the station
• Delivered key support to representatives from Confidential, Office of Personnel Management, VA EIE, and VA Network Security Operations Center

Confidential, Philadelphia, PA

Information Technology Specialist

Responsibilities:

• Provided technical assistance in organizing and coordinating overall data communications throughout the facility, as well as ensuring thorough examination and preparation of equipment to operate network connectivity with VA Veterans Benefits Administration office which affects part of the VBA Region five network project reconstruction
• Offered on-time and effective service to VBA region five to support VBA’s developing network client demand, which entailed solving of customer reported disputes in a timely and efficient demeanor
• Rendered assistance in identifying, troubleshooting, and resolving network and application performance issues with the customer service
• Spearheaded the VA VBA network redesign US and international offices, including 60 regional offices and 145 out-base sites
• Served as Project Manager for Philadelphia IT Center office suite cable plant replacement project replacing legacy Cat5 cabling with Cat6a and fiber cabling to management closets and Datacenter

Confidential, NJ

Information Technology specialist

Responsibilities:

• Delivered outstanding customer service by promptly addressing client needs which earned excellent feedback and gained their utmost satisfaction in a regular manner
• Carried out various functions, such as information assurance risk and vulnerability assessments to guarantee enterprise information assurance policies application within the new and present information technology
• Determined information assurance weak points and offered suggestions for development while monitoring enterprise information assurance policy compliance and provided recommendations for effective implementation of information technology security controls
• Examined and supported the information technology activities by producing periodic evaluation and assistance visits, recording discrepancies, and investigating security-related incidents, including information technology forensic investigation
• Performed planning and assessment tasks by developing security for information systems, contingency plans and disaster recovery procedures
• Controlled information assurance tools through the integration of tools with different information technology functions to protect and defend the IT resources
• Investigate and report all information security incidents and provide updates until closed; and make recommendations to management for corrective action to ensure the integrity of Information Technology systems and employees
• Keenly observed Symantec Corporate Antivirus Servers, and provided continuous monitoring and update to all customers and servers by utilizing the latest version/virus definitions and promptly identifying and eliminating virus prior to escalation
• Rendered strategic leadership to system programmers, analysts, operators, communication technicians, IT support staff, and vendor personnel regarding unusual and non-routine technical problems
• Documented and remedied IT security weaknesses identified in external or internal audits.
• Facilitated and coordinated the gathering, analysis and preservation of evidence used in addressing security violations. Ensuring proper Chain of custody procedures are followed
• Performed vulnerability scans using eEye Digital Security Retina Network Security Scanner and tenable Nessus vulnerability assessment scanner
• Performed planning and assessment tasks by developing security for information systems, contingency plans and disaster recovery procedures
• Established and migrated in-house Microsoft Exchange e-mail servers during possible failure which saved approximately $25K in lost productivity and downtime in the Confidential
• Obtained $200K Confidential savings through the replacement of current servers with state-of-the-art hardware while upgrading new hardware with $100K savings
• Made significant contributions in saving the United States Air Force ( Confidential ) $2M to $3M in technical support and manpower by successfully upgrading and reformatting 800 workstations to Confidential Standard Desktop Platform ensuring continuity throughout the enterprise