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Application Support Engineer Resume

Mountain View, CA

TECHNICAL SKILLS:

Frameworks: Express, Angular, React, Rails, Flask, Django

Databases: NoSQL (MongoDB), SQL (MySQL, PostGRES, SQLite)

Languages: JavaScript, Ruby, Python, PHP, HTML5, CSS3

Servers: Nodejs, Apache, Puma

Misc: Scrum, GitHub, JQuery, AJAX, Bootstrap, AWS, NGINX, SEO, Restful Routing, UX/UI, TDD, Microsoft Office

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Engineer, Mountain View, CA

Responsibilities:

  • Developed strong relationships with end users with exceptional troubleshooting skills and customer service attitude
  • Judiciously escalated difficult cases to the correct development teams with accurate summaries and histories of the issue
  • Provided feedback on documentation that was implemented in later iterations of the docs development cycle
  • Strong written and verbal communication skills, organizational skills, outstanding ability to triage and prioritize responsibilities
  • Enthusiastic to use and learn new technologies and software platforms
  • Followed SLA timelines and processes, provided documentation and transparency
  • Developed training documentation that was used to successfully start an international support team in the UK
  • Technologies learned: Tomo (Salesforce), API.AI, Actions on Google, Google Assistant, Google Home, Google Cloud Console

Confidential

Scrum Developer, San Jose, CA

Responsibilities:

  • Created web applications (pro bono) as part of an 8 - person team of developers for non-profits such as Silicon Valley FACES, and Silicon Valley Scrum Lab.
  • Responsibilities include database design, restful routing, resolving/debugging technical issues, and search functionality built in Angular, Nodejs, MongoDB, and Express
  • Lead daily scrum and was central to planning and implementation of team’s sprint goals

Confidential

Finance Associate, Rancho Cordova, CA

Responsibilities:

  • Produced over 30 reports/month which facilitated financial analysis for multiple teams, streamlined reporting processes, performed adhoc financial analysis, management of reporting inbox and coordination with inbox stakeholders
  • Created and facilitated training for multiple members of team in reporting software (Axiom) and other work processes
  • Excellent Excel, Outlook and SharePoint skills, Pivot Tables, Formulas, SharePoint Admin

Confidential

Administration Coordinator, Davis, CA

Responsibilities:

  • Demonstrated excellent customer service, managed a cash office of roughly $10,000, participated in applicant selection, interviews and lead onboarding, supervised cashiers and backroom stocking

Confidential

Co-Founder, Davis, CA

Responsibilities:

  • Created instructional design and backend web development in PHP for continuing education & test prep material for Medical Assistants using research based practices in education tailored to eLearning

Confidential

Accounts Payable/Receivable, Redwood City, CA

Responsibilities:

  • Lead Editor on blog/magazine site that focused on elements of UX/UI for the web. Worked with contributors to develop, clear, engaging articles that illustrated problems, solutions, and best practices in user experience design

Confidential

Teacher, Holualoa, HI

Responsibilities:

  • Taught & created curriculum for 8th, 9th &10th grade English and Spanish 1 courses, founded a faculty development group dedicated to sharing best practices and interdepartmental collaboration, worked on the team that achieved a higher level of certification for the school

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