Application Support Engineer Resume Mountain View, CA - Hire IT People

TECHNICAL SKILLS:

Frameworks: Express, Angular, React, Rails, Flask, Django

Databases: NoSQL (MongoDB), SQL (MySQL, PostGRES, SQLite)

Languages: JavaScript, Ruby, Python, PHP, HTML5, CSS3

Servers: Nodejs, Apache, Puma

Misc: Scrum, GitHub, JQuery, AJAX, Bootstrap, AWS, NGINX, SEO, Restful Routing, UX/UI, TDD, Microsoft Office

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Engineer, Mountain View, CA

Responsibilities:

Developed strong relationships with end users with exceptional troubleshooting skills and customer service attitude
Judiciously escalated difficult cases to the correct development teams with accurate summaries and histories of the issue
Provided feedback on documentation that was implemented in later iterations of the docs development cycle
Strong written and verbal communication skills, organizational skills, outstanding ability to triage and prioritize responsibilities
Enthusiastic to use and learn new technologies and software platforms
Followed SLA timelines and processes, provided documentation and transparency
Developed training documentation that was used to successfully start an international support team in the UK
Technologies learned: Tomo (Salesforce), API.AI, Actions on Google, Google Assistant, Google Home, Google Cloud Console

Confidential

Scrum Developer, San Jose, CA

Responsibilities:

Created web applications (pro bono) as part of an 8 - person team of developers for non-profits such as Silicon Valley FACES, and Silicon Valley Scrum Lab.
Responsibilities include database design, restful routing, resolving/debugging technical issues, and search functionality built in Angular, Nodejs, MongoDB, and Express
Lead daily scrum and was central to planning and implementation of team’s sprint goals

Confidential

Finance Associate, Rancho Cordova, CA

Responsibilities:

Produced over 30 reports/month which facilitated financial analysis for multiple teams, streamlined reporting processes, performed adhoc financial analysis, management of reporting inbox and coordination with inbox stakeholders
Created and facilitated training for multiple members of team in reporting software (Axiom) and other work processes
Excellent Excel, Outlook and SharePoint skills, Pivot Tables, Formulas, SharePoint Admin

Confidential

Administration Coordinator, Davis, CA

Responsibilities:

Demonstrated excellent customer service, managed a cash office of roughly $10,000, participated in applicant selection, interviews and lead onboarding, supervised cashiers and backroom stocking

Confidential

Co-Founder, Davis, CA

Responsibilities:

Created instructional design and backend web development in PHP for continuing education & test prep material for Medical Assistants using research based practices in education tailored to eLearning

Confidential

Accounts Payable/Receivable, Redwood City, CA

Responsibilities:

Lead Editor on blog/magazine site that focused on elements of UX/UI for the web. Worked with contributors to develop, clear, engaging articles that illustrated problems, solutions, and best practices in user experience design

Confidential

Teacher, Holualoa, HI

Responsibilities:

Taught & created curriculum for 8th, 9th &10th grade English and Spanish 1 courses, founded a faculty development group dedicated to sharing best practices and interdepartmental collaboration, worked on the team that achieved a higher level of certification for the school