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Application Analyst Resume

Grand Rapids, MI


Extensive background in the retail and insurance industries. Adept at learning and applying new skills, technologies, processes, and programming languages. Led teams of up to 20 developers, onsite and offshore. Supported users at all organizational levels and generated high customer satisfaction ratings. Strong technical writing, communication, and analytical skills. Knowledgeable in all phases of application software development life cycle, including scaled agile (SAFe). Willing to travel.


Methodologies: SDLC, scaled agile (SAFe)

Operating Systems: MVS, JCL, CICS

Tools: TSO/ISPF, SQL Spufi, File Manager, File - Aid, Fault Analyzer, Abend-Aid, Debug tool, Expeditor, Syncsort

Programming Languages: Cobol, Natural (4GL), Easytrieve (report writer), Limited SQL Server Integration Services (SSIS) & SQL Server Reporting Services (SSRS)

Databases: DB2, Teradata, MS SQL Server, Adabas


Confidential, Grand Rapids, MI

Application Analyst


  • Forecasted and reported on retail labor costs. Hundreds of reports were produced to ensure the right people were scheduled in the right area to provide the best customer service within budget.
  • Designed, developed, and maintained the Service Desk, Lane Accountability, and Confidential Community Rewards projects.
  • Utilized SSIS, SSRS, spreadsheets, databases JCL, Cobol, TSO databases.

Confidential, Grand Rapids, MI

System Architect


  • Served as a key resource for effort to obtain CMM level 2.
  • Performed Year 2000 System Testing.
  • Designed and developed batch and online CICS/Cobol 2 system to correctly apply Policy Cash payments.
  • Added a new policy processing system (Cogen) to the customer billing system.
  • Designed and developed a complex state mandated reporting system.


Programmer/Senior Programmer


  • Evaluated vendor insurance billing/payment systems and remittance processors.
  • Installed and maintained Confidential 's HR, Payroll & G/L systems, as well as a remote data entry (Keyfast) application.
  • Developed a Natural/ADABAS on-line Check Disbursement front end system.
  • Provided team leadership and mentor to junior team members.
  • Provided 7x24 on call support.

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