Technical Support Representative Resume

SUMMARY:

Vast knowledge of software engineering concepts
Proficiency in multiple computer design programs
Firm grasp of programming logic
Demonstrated ability to lead and work with a team
Excellent communication and problem solving skills
Committed to quality performance with an ability to learn new procedures quickly
Excellent time management and organizational skills

TECHNICAL SKILLS:

Programming: HTML, CSS, C, C++, C#, SQL, Java, JavaScript, Visual Basic, JQuery Mobile, Apex

Operating System: Windows (10/8 / 7 / XP / Vista), Unix, Linux (Red Hat / Fedora)

Design / IDE / Database: Visual Studio, Notepad ++, Oracle, MySQL, Android Studio, Adobe Dreamweaver

Application: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Visio, Access)

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Representative

Responsibilities:

Initial installation, and configuration of desktops and peripherals
Support installation, configuration and troubleshooting of work group and domain networks
Support installation, configuration and troubleshooting of broadband ISP connections
Support installation, configuration and troubleshooting of Liberty Tax Service proprietary applications
Support various projects & Analyze customer problems and formulate plans of resolution
Proactively look for way to improve processes, operations, and the customer experience
Document incidents thoroughly and accurately