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Technical Support Representative Resume

SUMMARY:

  • Vast knowledge of software engineering concepts
  • Proficiency in multiple computer design programs
  • Firm grasp of programming logic
  • Demonstrated ability to lead and work with a team
  • Excellent communication and problem solving skills
  • Committed to quality performance with an ability to learn new procedures quickly
  • Excellent time management and organizational skills

TECHNICAL SKILLS:

Programming: HTML, CSS, C, C++, C#, SQL, Java, JavaScript, Visual Basic, JQuery Mobile, Apex

Operating System: Windows (10/8 / 7 / XP / Vista), Unix, Linux (Red Hat / Fedora)

Design / IDE / Database: Visual Studio, Notepad ++, Oracle, MySQL, Android Studio, Adobe Dreamweaver

Application: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Visio, Access)

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Representative

Responsibilities:

  • Initial installation, and configuration of desktops and peripherals
  • Support installation, configuration and troubleshooting of work group and domain networks
  • Support installation, configuration and troubleshooting of broadband ISP connections
  • Support installation, configuration and troubleshooting of Liberty Tax Service proprietary applications
  • Support various projects & Analyze customer problems and formulate plans of resolution
  • Proactively look for way to improve processes, operations, and the customer experience
  • Document incidents thoroughly and accurately

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