We provide IT Staff Augmentation Services!

It Technician Resume

Littleton, CO

TECHNICAL SKILLS:

Systems: Windows 7/8, Microsoft Server 2003/2008/2012 , Apple IOS 8

Software: Active Directory, VMware 5.5, Exchange 2010, Group Policy, MS Office 2007/2010/2013 , SpiceWorks, Mitel, Veeam, Integra32, Sophos, Trend Micro, Clonezilla

WORK EXPERIENCE:

Confidential, Littleton, CO

IT Technician

Responsibilities:

  • Administer Microsoft Windows print, file, domain controllers, and Exchange 2010 servers in a VMware atmosphere
  • Assist with the monitoring and troubleshooting of primary/failover routers across 4 branches
  • Manage and configure port security on Cisco switches
  • Deploy, image and rebuild new Windows 7 workstations
  • Oversee Mitel telephone system setting up extensions, voicemails, ring groups, fax lines, menu greetings, chats and reports.
  • Maintain daily system backups using Veeam

Confidential, Centennial, CO

Cable Technician

Responsibilities:

  • Establish voice and data networks by running, pulling, terminating, and splicing cables (Cat5e, Cat6, Fiber)
  • Assist with the planning of network cabling infrastructure by studying customer orders, plans, and technical specifications;
  • Install telecommunications equipment: routers, switches, wireless access points, patch panels, cable trays, and server racks.
  • Troubleshoot and repair cabling system issues (physical layer of OSI model)

Confidential, Boulder, Co

IT Helpdesk Agent

Responsibilities:

  • Diagnose and troubleshoot physical/virtual workstations, printers/scanners, network connectivity, phones, as well as financial software.
  • Responsible for the documentation, escalation (if needed), resolution and closure of Level 1 tickets.
  • Verify and provision users for various applications, usernames/ID’s, passwords resets, software/hardware order and installation, social media, and more.

Confidential, Denver, Co

Field Coordinator

Responsibilities:

  • Worked as a team lead supervising special events and weekend operations
  • Conducted minor repairs to parking lot machines, gates, meters, cash registers, credit card terminals and printers
  • Identify and prioritize parking needs, knowledge of which areas need staff
  • Trained new cashiers, ticket writers, and dispatchers
  • Assist with the collection and counting of parking lot machine revenue
  • Ranked number one in tickets written for 9 out of 10 months

Confidential, Louisville, Co

Web/Marketing Intern

Responsibilities:

  • Developed and customized website
  • Update product information and descriptions
  • Assist with online business development
  • Performed basic SEO and advertisement

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