Systems: Windows 7/8, Microsoft Server 2003/2008/2012 , Apple IOS 8
Software: Active Directory, VMware 5.5, Exchange 2010, Group Policy, MS Office 2007/2010/2013 , SpiceWorks, Mitel, Veeam, Integra32, Sophos, Trend Micro, Clonezilla
Confidential, Littleton, CO
- Administer Microsoft Windows print, file, domain controllers, and Exchange 2010 servers in a VMware atmosphere
- Assist with the monitoring and troubleshooting of primary/failover routers across 4 branches
- Manage and configure port security on Cisco switches
- Deploy, image and rebuild new Windows 7 workstations
- Oversee Mitel telephone system setting up extensions, voicemails, ring groups, fax lines, menu greetings, chats and reports.
- Maintain daily system backups using Veeam
Confidential, Centennial, CO
- Establish voice and data networks by running, pulling, terminating, and splicing cables (Cat5e, Cat6, Fiber)
- Assist with the planning of network cabling infrastructure by studying customer orders, plans, and technical specifications;
- Install telecommunications equipment: routers, switches, wireless access points, patch panels, cable trays, and server racks.
- Troubleshoot and repair cabling system issues (physical layer of OSI model)
Confidential, Boulder, Co
IT Helpdesk Agent
- Diagnose and troubleshoot physical/virtual workstations, printers/scanners, network connectivity, phones, as well as financial software.
- Responsible for the documentation, escalation (if needed), resolution and closure of Level 1 tickets.
- Verify and provision users for various applications, usernames/ID’s, passwords resets, software/hardware order and installation, social media, and more.
Confidential, Denver, Co
- Worked as a team lead supervising special events and weekend operations
- Conducted minor repairs to parking lot machines, gates, meters, cash registers, credit card terminals and printers
- Identify and prioritize parking needs, knowledge of which areas need staff
- Trained new cashiers, ticket writers, and dispatchers
- Assist with the collection and counting of parking lot machine revenue
- Ranked number one in tickets written for 9 out of 10 months
Confidential, Louisville, Co
- Developed and customized website
- Update product information and descriptions
- Assist with online business development
- Performed basic SEO and advertisement