SUMMARY:

• 10+ years of experience in Infrastructure Operations and application support. Relevant experience on retail platform managing highly scalable applications and services.
• Extensive experience in working with Retail E - Commerce platform and supporting mission critical applications and services maintaining high availability and performance (Site Reliability Engineering)
• Monitoring application availability and identifying transaction performance issues using third party Web Application Analytics tools(APM) like Appdynamics, SOASTA, Adobe Site Catalyst and Dynatrace(keynote).
• Middleware server technology primarily on Apache Tomcat 8, MQ Series & weblogic.
• Actively involved in Ecommerce Applications infrastructure various production and non-production events during business/non-business hours (600+ Server instances)
• Supporting business during application related changes and promotion related events
• Collaboration with participating team members to triage complex problems impacting E-commerce business and website performance
• Fixing environment issues and bugs in a multi-component environment.
• Create and configure SSL (Full Chain) certificates
• Apache tomcat administration and performance tuning of front end servers
• Coordinated with eMarketing and third-party vendors((Tealium & Pointmarc) to publish marketing tags to production
• Akamai GTM for network traffic load balance and during maintenance
• WAR deployment to frontend Application servers during successive release cycles
• Working on Incident management and Priority issues (Service Now/ Jira tool)
• Support and administration of AEM 6.1 Application (CQ)
• Working on Priority infrastructure events and corresponding communication
• Retail E-commerce peak season sales infrastructure support
• Rotational On-Call Support (Pager Duty)

TECHNICAL SKILLS:

Functional Domain: Retail E-commerce, Payment network, Confidential, telecom application & distributed

Middleware: Weblogic 9.2,Weblogic 10.0, JBOSS, Apache Tomcat v7.0/v8.26, apache 2.2,Websphere MQ, Tibco EMS & Mashery

Application Monitoring: Appdynamics, Nimsoft, Sitescope, SOASTA, Akamai, Keynote,, Adobe Omniture, JConsole, Keynote, OpinionLab, ELK Stack

Scripting: Shell Scripting, bash scripting, Python (basic)

Misc Technology: Akamai, Adobe AEM/CQ, Oracle Endeca(Search Engine),DSE Datastax Cassandra, Keynote, Tealium tagging, Business Promotions, Sterling Systems, OpenSSL, JVM, Open SSL Security

Incident Management & Bug Tracking Tools: Atlassian Jira & Confluence, Service Now, BMC Remedy, Web HD, HP Service Center, Bugzilla

Continuous Integration: Jenkins, Rundeck, Bamboo & Ansible (Basic)

Version Control System: Subversion, Github, CVS, Tortoise SVN

Databases: Oracle 12c, MS-SQL and Datastax, NoSQL

Operating System: Unix, Cent OS, Red-Hat Linux, Mac OS, Microsoft 2012

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technology: Tomcat v8.26, apache 2.2,Akamai, Oracle Endeca, Cassandra, Oracle, Rundeck, Jenkins, Github, Bamboo, Linux & CentOS

Responsibilities:

• Supporting the WebOps infrastructure for e-commerce business that drives annual revenue of around $15 million.
• Application performance monitoring and identifying potential website issues using various APM tools like Appdynamics, Dynatrace and SOASTA
• Application deployment on Application Servers for PROD, QA, UAT during release cycles
• Checking the website performance with synthetic monitoring tools like Dynatrace
• Working closely with Applications support team during multiple Production events
• Supporting different capability teams for ad-hoc and environment requests
• Working on Incident management and Infrastructure issues with SLA
• Administering AEM-6.1/CQ5 application (DAM & CM)
• Support during weekly and monthly security patching activities.
• Vendor coordination and business communication
• Updating RCA for infrastructure issues and communicate
• Retail Ecommerce Year End Peak Sales support
• Rotational On Call (Pager Duty)

Confidential,Foster city,CA

Technology: Websphere 6. 0, IBM DB2, AIX & Linux

Senior Software Engineer (Application Support)

• Incident management & infrastructure support
• Handling and managing bridge during infrastructure failovers
• Coordinating between various teams during the patch and final code release
• Coordination with various teams during weekly releases on the bridge
• Publishing and tracking the change till the deployment closure
• Attending daily and weekly meetings on project activities and updates
• Allocate the work and review the automation scripts written by team
• Solving production issues with defined SLA

Confidential

Technology: TIBCO product suite, Websphere MQ, SWIFT Network, Application Security Products, Shell, Solaris, Linux

• Maintenance & Configuration of new application server instances & Backend Activities
• Maintenance of middle tier infrastructure with solving messaging issues of users in business hours
• Solving production issues with defined SLA
• Performing health check-up of Servers with regard to CPU, Memory etc
• Coordinating with incident management teams during migrations
• Involved in BCPs & DR activities

Confidential,Foster City,CA

Deployment & configuration engineer

Responsibilities:

• Involved in architectural design, server configuration & production implementation & middleware tools installation & configuration.
• Replicating the development issues, if issue is reproducible at our end then try to fix it or file Change Request and escalate to Product development team.
• Weblogic administration, installation, domain creation & changes in configuration as per architecture.
• Troubleshooting of applications in issue resolution in pre-production & production environment
• Deploying application as individual modules and as bundle.
• Release plan preparation & delegation.

Confidential

Technology: ATG Commerce on Jboss, Subversion, Mantis, Perl, PHP, MySQL, Oracle, Keynote Suite, Akamai

• Providing support for configuration of environments for various applications
• Working with multi location customers for change implementation
• Co-ordination with different application teams for tracking of defects & involved during the implementation
• Firmware upgrade for electronic devices
• Resolution of application inter-connectivity issues.