SUMMARY:

• ServiceNow Certified Application Developer and Administrator with referable experience in all phases of Software programming, and ITSM process implementation that includes requirements gathering, analysis, design, development, testing, maintenance and migration.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks.
• Strong knowledge and experience to deliver end - to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
• Experience in performing Service Now Integrations with third party tools using Orchestration with a blend of MID Server, REST and SOAP.
• Experience in installation, configuration and administration of CMDB, along with Discovery, Hardware and Software Compliance Asset Management.
• Attained good working knowledge on Probes, Sensors, and Identifiers, along with WMI, SNMP, SSH devices.
• Experience in designing the Content Management System which involve layouts, themes, Various Content Blocks, Content Pages, reusable widgets and service catalog work.
• Experience in Performance Analytics which included generating reports, developing Custom Charts and integrating with reporting tools like Microsoft Power BI & Explore Analytics in Service Now per requirements.
• Experience in configuration of Business Rules, UI Policies, UI Actions, Client Scripts and ACLs that include advanced scripting.
• Expertise in architecting the Service Now upgrades for the organization from Geneva to Helsinki & Helsinki to Jakarta, which includes requesting new instance from Service now, cloning of instances, scheduling an upgrade and post and pre upgrade fixes.
• Experience in designing complex Workflows and implementation of Incident, Problem and Change Management and Service Catalog setups for various business applications.
• Experience in Production Support as first line support & second line support in resolving ticket defects and change requests raised on various applications.
• Working knowledge of Agile Scrum, Waterfall, Iterative and Spiral methodologies.
• As a ServiceNow Business Analyst assists in the development and delivery of technical and process oriented solutions and recommendations in support of the production environment.
• Experience in Service Management tools such as BMC Remedy, HP SM, and BMC Remedy on Demand

TECHNICAL SKILLS:

Programming Languages: Jelly Script, Java, Java Script, R, SQL, C, C++, Android, PL/SQL and XML.

Application: Eclipse IDE, Android Studio, ITSM Suite- Service Now, R Studio

Databases: Oracle 11g, MS SQL Server 2008 R2 and MySQL 5.6, SQL Lite

Web Technologies: HTML5, CSS3, Bootstrap, and XML

Frameworks: Android SDK, AngularJS

Operating Systems: Windows Server 2008 R2, Kali Linux

Software Methodologies: SDLC, Agile, Scrum

Cloud Infrastructure Tools: ServiceNow, AWS

Web/Application Servers: IBM Web Sphere, Apache Tomcat

Platform: Windows, Linux, UNIX, ESX

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. ServiceNow Application Developer

Responsibilities:

• Consulted with Enterprise Application colleagues, Business users and end users to provide effective solutions to increase productivity by implementing automation among the manual services provided in the Organization.
• Attended Lab sessions in Knowledge 16 Main Conference, Las Vegas, 2016 and represented in the conference.
• Facilitating rollout of new applications and modules.
• Scheduled Upgrades to all instances of ServiceNow including DEV, QA, PRODUCTION from Helsinki to Jakarta.
• Architected the Pre-and Postfixes of the Upgrade to recover from the issues raised from before and after upgrade.
• Performed mapping using ServiceNow Service Watch.
• Developed reusable REST Messages to extract Google locations from JSON format and propagate the data to forms and UI Pages and used in orchestration workflow activities.
• Imported Active Directory to Service now using data sources and orchestration.
• Created Web services (Inbound) (SOAP Message and REST Message), Publish and Provide Security Access to external systems using ServiceNow and Data power.
• Consuming Secure Web service (Outbound) using ServiceNow.
• Invoked Webservices like REST and SOAP using scripts to facilitate the integrations for the third-party applications.
• Worked with Authentication frameworks which include Basic, OAuth and OAuth2 Protocols.
• Worked with back-end developer in the process of building the RESTful API.
• Extensively worked on retrieving data from web API and displaying the data in tables.
• Developed UI experience within ServiceNow using JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.
• Involved in introducing AngularJS Plugin into ServiceNow and widely used it in creating the front-end view of Portal
• Designed and developed Service Portals using UI components and Widgets.
• Developed reusable UI macros for content management system and Service Catalogs.
• Developed complex workflows and Service Level Agreements to automate the manual processes in the organization and meet the customer standards.
• Customized the functionality of the ServiceNow Discovery tool to meet the company outlined requirements.
• Developed and implemented Service-Catalog in Content Management Systems using advanced customizations at the level of UI Macros and UI pages with Jelly Script as per the complex requirements.
• Developed the functionality for Incident and Problem Management as per the requirements of the organizations.
• Implemented Workflows, Incident Management, Problem Management, Change Management and Service Catalog on various business applications.
• Created Update Sets to migrate customizations from one instance to another instance, which also includes fixing problems that occur while deploying an update to target instance.
• Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.
• Acted as a member of CAB meetings and participated actively in change request management

Confidential, Minnetonka, MN

Sr. Service Now Developer/Administrator

Responsibilities:

• Trained freshmen and new employees on ServiceNow Administration, ServiceNow development and ServiceNow usage for end users.
• Developed with transform maps to Load data from data sources and made sure the imported data is consistent with transform scripts.
• Also, performed Integrations with LDAP for accessing the user account information.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow
• Carried out application configuration, TCP, IP and DNS, Mail server installation, configuration, and diagnostics with POP and SMTP.
• Developed Incident Management, Problem Management and Change management to support customer service operations of the client.
• Created/Update Sets to migrate customizations from Development instance to Test, UAT and Production Instances.
• Generated reports and develop custom charts to analyze the performance of the service provided to customers and vendors.
• Created baseline performance metrics.
• Creation of custom reports and designing the dash board.
• Developed various scripts in their order of execution that are related to ACL’s, Business Rules, Client Script, Script includes and UI actions.
• Integration - multiple provider single sign-on enhanced user interface.
• Implemented catalog variable set to store and forward Service Request data to Orchestration workflows.
• Created workflow activities and approvals.
• Configured events, notifications, Inbound email actions and SLA rules for incident management process.
• Developed various scripts that are related to Business Rules, Client Script, Script includes.
• Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.
• Designed road map to implement SRM and Orchestration modules. Suggested best practices to develop workflows.
• Work with email notifications, inbound actions, reports, gauges, and home pages.
• Develop various scripts in ServiceNow and their order of execution.
• Resolving incidents with proper root cause investigation as a part of support activity.
• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement
• Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript
• Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation

Confidential

UI Developer

Responsibilities:

• Dynamic web site design and programming using HTML, CSS, JavaScript, jQuery.
• Used JavaScript for appearing another window with control over size, position, and traits of the new window.
• Improved client experience by outlining and making new web segments and components.
• Used Cascading Style Sheet (CSS) in pages to separate presentation from structure to have the capacity to characterize content arrangement, size, outskirts, and numerous other typographic qualities.
• Used various jQuery plug-in like auto complete, date picker, color picker, document slider to enhance the usability, functionality and overall experience for website.
• Used advanced level of JQUERY, JavaScript, CSS and pure CSS layouts.
• Interacted with clients at various levels through Weekly demos to guarantee consistent criticism and meet client necessities.
• Used SVN for version control.
• Participated in requirement gathering and coordinated with various development teams in code integration.
• Involved in production support and bug fixing.
• Involved in preparing User Manuals to better understand different functionalities.

Environment: HTML, CSS, JavaScript, jQuery, JSON, XML, Adobe Dreamweaver, Eclipse

Confidential

Web Developer

Responsibilities:

• Designed web application layout and form using HTML, CSS, and JavaScript.
• Used Rational Rose development tool to design various Use Cases, Collaboration and Sequence diagrams in Unified Modeling Language UML
• Strong experience on SQL Queries.
• Used JavaScript libraries to create slider and page-turning animations on calendar widgets.
• Responsible for transforming design mock-ups to W3C standards compliant HTML pages using HTML, XHTML, CSS.
• Handled all the client-side validations, slide show, hide and show controls, dropdown menus and tab navigation using JQUERY.
• Participated in day-to-day meeting, status meeting, strong reporting and effective communication with project manager and developers.

Environment: HTML, XML, CSS, MYSQL, Java Script, DOM, Agile, WINDOWS XP