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Servicenow Developer Resume

Bellevue, WA

SUMMARY:

  • Around 7+ years of experience in software analysis, design, development, testing and implementation of web centric, object oriented, Intranet/Internet enterprise applications using Java/J2EE technologies.
  • Experience in Installation and Configuration of different modules of Service - Now.
  • Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
  • Created Knowledge articles & Helpdesk users on Service Now platform.
  • More than 5+ years of experience in Configuring Applications using Service Now tool, used in ITIL Management. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
  • Hands Experience on monitoring tool with Service Now integration.
  • Expertise in networking protocols and hardware operating systems.
  • Excellent knowledge of developing web services and relational databases.
  • Participated in workshops with Service Now partner teams to help companies implement Service Now using best practices in ITSM.
  • Expert in access control rule ( ACL ).Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
  • Extensively worked with Fuji, Dublin and Eureka releases of Service Now with strong emphasis on supporting the ITSM application, understanding customer requirement and implementing solutions using knowledge in ITSM tool and ITIL processes.
  • Good Knowledge of CMDB and IT Asset Management Services (ITAM).
  • Excellent Knowledge on AWS Cloud Watch integration with Service Now.
  • Hands Experience on Business Rules, Client Scripts, Schedule Jobs, UI Actions, UI Polices.
  • Hands Experience on PageDuty integration with Service Now.
  • Loads, manipulates and maintains data between Service Now and other systems.
  • Familiar with Service Now Content Management System (CMS).
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
  • Creating custom applications on the ServiceNow service Automation Platform using the CreateNow Development Suite.
  • Configuration Development and development of Requirement Integration components (SSO, LDAP).
  • Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
  • Hands on experience in web development using HTML, JavaScript and CSS.
  • Development experience adhering with SDLC processes.
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.

TECHNICAL SKILLS:

ITIL: ITSM, Service Now, JavaScript, HTML, CSS.

Programming Languages: C, C++, Java, SQL, PL/SQL

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC Servlets, JSP, JSTL, Ajax, EJB

Scripting Languages: JavaScript, HTML, CSS, Ajax, XML

Databases: Oracle 10g, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

ServiceNow Developer

Responsibilities:

  • Worked on AWS Cloud Watch integration with Service Now. It is created incidents in Service Now.
  • Worked on monitoring tool with Service Now integration.
  • Managed data with Tables, the CMDB, Import Sets, and Update Sets
  • Worked on PagerDuty integration. PagerDuty provides alerting, on-call scheduling, escalation policies and incident tracking to increase uptime of our apps, servers, websites and databases.
  • Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Developed and managed application code, user interface, and third-party integration components
  • Designed and Configured workflows to meet specific business needs to support ITIL and business processes
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
  • Worked on integration using SOAP / WSDL / RESTFUL .
  • Performed core configuration tasks including system policies, business rules and client scripts.
  • Worked on Inbound Email actions.
  • Worked on Email Notification, Email Templates and Email scripts.
  • Provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.

Confidential, Charlotte NC

ServiceNow Developer/Admin

Responsibilities:

  • Participated in the full SDLC Requirements Gathering, Analysis, design, coding, testing, training and operational support.
  • Implemented the Incident Management, Problem Management, Knowledge Management, User Administration,
  • Worked on configuration and Asset Management along with reporting module.
  • Worked on software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, thirdparty software integrations, implementing new functionality, homepage customization.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Created schedules, reports and monitor performance of Service-Now.
  • Involved in service Catalog design and workflow design based on the approval and fulfillment process.
  • Gathered requirements, analyzed and implemented Incident, Change, Problem, ESS, Knowledge Base, Service Level Management, Email notifications .
  • Created Workflow activities and approvals. Implemented new workflows that use a variety of activities to understand how records are generated from workflows. Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
  • Interacted with the configuration management database (CMDB), and manage data with import sets, update sets and transform maps.
  • Implemented security scheme and controls by using contextual security, control systems and data security.
  • Creating custom applications on the ServiceNow service Automation Platform using the CreateNow Development Suite.
  • Worked on Reports, Service Level Agreement, Notifications, and Alerts.
  • Development of requirement integration components (SSO, LDAP, SOAP).
  • Configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third-party software integrations
  • Supported the team with improvising the Discovery tool and the configuring the CI's.
  • Created Dash boards on requirement.
  • Reported inconsistency of form fields and maintenance of CMDB CI's.
  • New fields were added to support the client requirement along with the set of business and client rules to fulfill client requirement.
  • Post Implementation worked as ServiceNow Administrator and supported any issues and resolved them accordingly.
  • Created and moved update sets to different ServiceNow instances.

Confidential, Plano, Texas

ServiceNow Developer/Admin

Responsibilities:

  • Worked on End to End implementation of Discovery.
  • Maintained the Configuration Items and modified the forms and form Sections.
  • Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
  • Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
  • Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
  • Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
  • Supported the team with improvising the Discovery tool and the configuring the CI's.
  • Created Dash boards on requirement.
  • Reported inconsistency of form fields and maintenance of CMDB CI's.
  • Worked on UI Macros to create pages as templates on requirement from the stake holders
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Resolving typical Users access and roles issues by checking active directory and users table.
  • Creating database views to pull the reports on variables which are being used by catalog items.
  • Gave suggestions to how the data needs to be moved from one Instance to the other using Update sets.

Confidential, St. Louis, MO

ServiceNow Developer/Admin

Responsibilities:

  • Worked with client and gathered functional requirements within ServiceNow.
  • Facilitated rollout of new applications and modules.
  • Designed and implemented new functionality using Business Rules, UI Policies, and Access Lists etc.
  • Created Service Catalog and Request Workflow Design and Configuration.
  • Designed the Content Management System for Varian system which involved layout, CSS and service catalog work.
  • Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Created Buttons and context menus both on form and lists using UI actions.
  • Designed many email templates by using html and jelly scripting and used them in notifications.
  • Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
  • Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
  • Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.
  • Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
  • Resolved typical Users access and roles issues by checking active directory and users table.

Confidential

JAVA/J2EE Developer

Responsibilities:

  • Created the UI tool - using Java, XML, DHTML, and JavaScript.
  • Wrote stored procedures using PL/SQL for data retrieval from different tables.
  • Worked extensively on bug fixes on the server side and made cosmetic changes on the UI side.
  • Part of performance tuning team and implemented caching mechanism and other changes.
  • Recreated the system architecture diagram and created numerous new class and sequence diagrams.
  • Created combined deployment descriptors using XML.
  • Designed and developed UI using HTML, JSP and Struts where users have all the items listed for auctions.
  • Developed Authentication and Authorization modules where authorized persons can only access the inventory related operations.
  • Developed rule modules using Rule Engines, Drools.
  • Developed Controller Servlets, Action and Form objects for process of interacting with Oracle database and retrieving dynamic data.
  • Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
  • Developed the Login screen so that only authorized and authenticated administrators can only access the application.
  • Developed various activities like transaction history, search products that enable users to understand the system efficiently.
  • Involved in preparing the Documentation of the project to understand the system efficiently.

Environment: JDK1.2, JavaScript, HTML, DHTML, XML, Struts, JSP, JBoss Drools Rule Engine, Servlet, JNDI, J2EE, Tomcat, Rational Rose, Oracle.

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