SUMMARY:

• Experienced user experience designer, lead, with successful user experience design/research experience in Agile/Scrum environment
• Solid user research expertise, leadership experience with focus on human computer interactions (HCI) user research and design, user experience, information architecture, usability, and web application implementation.
• Passionate advocate and practitioner of “Don’t make me think”, simplest, easiest user experience design concept.
• Outstanding user research skills and experience in user empathy building, defining user persona, defining user groups, conducting ethnographic interviews, expert interviews, user pictures interview, by doing user behavioral prototype, ideation prototype, design prototype and solution prototype, by doing user behavior video recording/observation on site or remotely, by conducting user survey and usability testing, by conducting user research statistics analysis from database by using google analytics, SEO analytics, and other web analytics tools, and generating valuable reports to reflect user behavior pattern in order to enhance existing web product or identify new opportunities from the found patterned user behavior.
• Exceptional UX design documentation writing skills and design skills to compile high quality research documentation with design workflows
• Experienced in iOS system iPhone/iPad, responsive user experience design, mobile web application product design.
• Extensive experience of driving high profile web applications best user experience by working with Confidential, Microstrategy/Angel, Confidential Cable, Confidential, Confidential, etc.
• Outstanding skills in wireframe and mockup design tools, like Adobe Suite (Photoshop, Fireworks, Illustrator, etc.), Microsoft Visio, Omnigraffle, Axure, Balsamiq, sketchyPad, UI design/development tools, cross browser compatibility.
• Expert in HTML5, CSS 3, Javascript/Jquery.
• In depth experience in SEO, Social Media, mobile web applications, Web Analytics (google analytics, WebTrends).
• Results driven, quality driven with strong hands on experience in Scrum/Agile environment.

EXPERIENCE:

Confidential, Centreville, VA

Senior User Experience Consultant

Responsibilities:

• Provided recommendations and expert opinions on improving the financial networking web application’s product user experience and usability
• Defined user persona and targeted user groups.
• Conducted user research, user marketing research, google analytics to further analyze the users demographically, users usage peak time, user browser/devices (in order to target desktop users or mobile users), user behavior pattern (such as if user goes to “search” directly or “browse” to find the right product or services, the point user stops engaging and quits (any user experience design issue related, etc.), the time user spends on a specific page or form to identify possible user experience design which is not “simple” and “clean” which makes the user has to “think”.
• In Scrum/Agile environment, worked with high level management, marketing, business Analysts for business requirements analysis, and created product user stories for product management
• Transferred business requirements into design concept, integrating Agile methodology
• Hands on user experience design with any dynamic product and business requirements by designing wireframes, mockups in Axure, Photoshop, etc.
• Overseeing the issues in the product management life cycle, coordinating with design, business analysts, marketing, technical team for successful completion of product delivery

System Architect

Confidential, Crystal City, VA

Responsibilities:

• In charge of Confidential (General Services Administration) iPhone/iPad mobile product design.
• User Research. Design user experience and information architect by using wireframe, sitemap, workflow, mockups for Confidential projects, which are e - commerce driven government version of Amazon applications.
• HTML5/CSS3, Jquery UI design to make web app mobile and desktop compatible
• Provide recommendation/vision concerning user experience, information architect, and usability enhancement for Confidential salesforce related BI project and provide corresponding wireframe, workflow, and sitemap.

Mobile App Designer

Confidential, Crystal City, VA

Responsibilities:

• Responsible for the mobile (iPhone, iPad) app UI design components for the project for Confidential .
• User research and usability testing
• Design wireframe, sitemap, workflow
• Refine design specs, workflow, logic flow with customers
• Design the graphics UI components, iPhone/iPad tab icon, UI background images, buttons, etc. in photoshop
• Design the UI components in iOS system xcode UI builder
• Launch and test the apps on iPhone and iPad
• Provide long-term vision and strategy about HTML5/CSS3 based web mobile for the team and management.

Principal UI Developer

Confidential, Washington, DC

Responsibilities:

• In charge of Confidential Next Generation My Workspace application UI components.
• Define and draft UI standards/guidelines to be used across the applications.
• Lead and drive the efforts to put My Workspace project demo together. The excellent work won the project the 1st priority project in Confidential top 25 project.
• Work with backend developers, business analysts, different court managers for requirements collection, refine, and finalize.
• Provide recommendations for different courts’ UI applications.

Confidential, McLean, VA

Product Manager, Product Marketing

Responsibilities:

• Product management with focus on web application user interface, user experience architect, and usability
• Conduct usability testing, analysis, user behavior, and human factors research. User screen behavior recording, analysis. User group survey. Draft related usability testing documentations.
• Create product use case, product user story. Draft web product business requirements and technical/functional requirements specifications with detailed description, priority, screenshots, and prototypes.
• Prototyping UI workflow, UI designs, mockups in Photoshop, Visio, HTML, CSS and Javascript, Jquery, etc.
• Work with Engineering, Quality Engineering team for implementation.
• Project tracking in jira system. iPhone/iPad UI design/development training. Worked on mobile web applications with HTML5, CSS3, Photoshop/Illustrator, device/browser detection/compatibility/testing, Jquery Mobile, Webkit/CSS3 animation, etc.
• 508 compliance testing, evaluation, coding and training.
• Identify, analyze Angel’s web application’s usability issues, new features and seek the solution for best, simplest user experience.
• Standardize and enforce web style guidelines.

Senior Web Technical Lead

Confidential, Washington, DC

Responsibilities:

• Manage and lead a Confidential /user experience team. The team I led was in charge of the web user experience applications.
• 508 compliance testing, training.
• Work with product manager for product/user requirements collection; Create use case and user stories;
• Transfer/analyze product/user requirements into technical requirements. Storyboarding, wireframing and mockup page prototyping to make sure the user experience work flow is smooth and complete.
• Web design/development based on design standards, mockup prototypes, and user workflow to make sure the deliverables provide the best user experience, usability and accessibility by using CSS, Javascript/Jquery, Photoshop, etc.
• Coordinate and collaborate with Product Manager, Backend Engineering team, Project Manager, QA, etc.
• User experience research and usability testing.

Project Lead/Web Developer

Confidential, Herndon, VA

Responsibilities:

• Solely responsible for developing a knowledge management Wiki system by using PHP, MySQL, CSS, SharePoint, Visio, Photoshop, Javascript, Apache, MediaWiki, Sharepoint, MS Project, etc.
• Went through the whole SDLC (software development Life Cycle)
• Users/SME (subject matter experts) meetings and user requirements collection and analysis.
• Draft project requirements documentation, technical/functional requirements documentation and business requirements documentation.
• User stories creation. Storyboarding, wireframing, prototyping, etc.
• Website design and development.
• Project planning, user requirement collection, stake holder meetings, etc.
• Training, testing, support, etc.

Web Technologist

Confidential, Dulles, VA

Responsibilities:

• Developing Web Content Management Systems tools for Confidential .com and channels’ sites by using HTML, CSS, Photoshop, JSP, Java, Javascript, JQuery, Ajax, CVS, SVN, Remedy, Scrum Project Management, Configuration Management, etc.
• 508 compliance testing, coding, implementation
• Collected, analyzed the users requirements for web from channels of Confidential .com.
• Transferred technical requirements, wireframe, mockup pages into nice visually designed web pages.
• User workflow analysis, design and development.
• Participate scrum meeting and sprint planning meetings.
• Developed news module, the category management tool, presidential election module, pixcetera poll module for Confidential .com and pixcetera.com.

Project Lead (second lead) /Web developer (consultant)

Confidential, Bethesda, MD

Responsibilities:

• Provided web development service for the Confidential Grants Management website.
• 508 compliance testing, coding, implementation, training
• Coordinated with Confidential centers and institutes concerning grants management issues.
• Played leading roles in all kinds of projects, esp. in the redesign of the huge thousands of pages’ website by using advanced development tools such as Coldfusion, MS SQL Server, Dreamweaver, Photoshop, CSS, javascript, Teamsite, 508 compliant software, Agile Project Management Methodology, etc.
• User requirements collection and analysis.
• User story creation, wireframing, mockup pages creation; Web design based on the prototypes; Usability testing.
• Went through the whole SDLC (software development Life Cycle)
• Supervised and instructed junior web developers.
• Run web statistic report and provided reports and deliverables to web branch managers.
• Coordinated web 508 compliance training among the web team and provided expert solutions to 508 compliant problems. Provided reports about the major problems on the main web sites and directed junior web developers to fix the problems.
• Confidential Grants Management Committee Award Winner for excellent performance

Web Developer

Confidential

Responsibilities:

• Transferred company’s pension and benefits plan software product into web application allowing users to gain access to the application anywhere, any time through secured login from the website by using ASP.Net, IIS, Dreamweaver, Photoshop, Illustrator, Fireworks, HTML, CSS, Javascript, VBscript, SQL, etc.
• Solely responsible for website user interface designs.
• Working with marketing team and accounting team for business requirements collection and analysis.
• Use case creation, wireframe, prototyping, etc.
• Went through the whole SDLC (software development Life Cycle)
• Worked with team member, the customers, management team to analyze the whole system and planned the whole software development lifecycle.
• Worked with team member to integrate the functionalities into the web pages and made the web pages dynamic and interactive by connect them to SQL database.

Project Lead/Web Developer

Confidential, Washington, DC

Responsibilities:

• Led a small team in redesigning EPA chemical library (note: this department was totally cut from EPA now) intranet and internet websites using Dreamweaver, Coldfusion, HTML, Javascript, Photoshop, CSS, Fireworks, MS Project, Agile Project Management Methodology, etc.
• 508 compliance testing, coding, implementation. Evaluated the websites for Section 508 compliance and updated the website to ensure full compliance for EPA Customer offices.
• Led projects in system analysis, projects planning, user questionnaires, mockup page design, workflow wireframe, user interfaces design, templates design, contents management, etc.
• Led team members to design a small web-based application for the project manager to track the web team projects status using Microsoft Access as backend database management system.