Windows Automation Analyst Resume

SUMMARY:

Windows Automation Analyst with over 20 years of experience in the IT industry. Highly experienced with software packaging, deployments, reporting, image creation, task sequences and general administration in SCCM 2007 / 2012. Assisted in the SCCM 2007 to 2012 migration at Confidential . Packaged and deployed over 200+ packages/ applications using SCCM 2007/ 2012. Helped co - lead over 25 company acquisitions over to the Confidential network infrastructure, which included migrating their applications and accounts and deploying the Confidential standard image. Strong communication and collaboration skills and ability to work effectively in a global enterprise, and the ability to work under tight deadlines at a fast pace.

SKILLS:

SCCM 2003 / 2007/ 2012
Wise Package Studio
Flexera AdminStudio
VB Script/ WiseScript/ Batch Script/ Powershell
Altiris 6.5
Microsoft Windows XP / 7/ 8 / 10
Windows Server 2003/ 2008 R2/ 2012
VMWare Workstation 8
Active Directory/ Group Policy
Installshield 2012

EXPERIENCE:

Windows Automation Analyst

Confidential

Responsibilities:

SCCM analyst supporting 50,000 employees in 30 countries worldwide.
Packaged/automated software using AdminStudio, WiseScript and Powershell Application Deployment Toolkit.
Created/edited MST’s and MSI’s using AdminStudio Tuner and Repackager.
Added applications/ packages to SCCM 2012.
Deployed applications/ packages using SCCM 2012.
Created task sequences for Windows XP / 7 machines using SCCM.
Familiarity with PXE and NetBoot imaging.
Assisted in the creation and maintenance of the Confidential company image.
Created documentation for packaged applications and placed on SharePoint team site.
Migrated SCCM 2007 packages to SCCM 2012 applications.
Assisted in Office 365 pilot project.
Co-led company acquisitions in regards to migrating their IT environment.
Familiarity with RF device management and support

SENIOR DESKTOP SUPPORT SPECIALIST

Confidential

Responsibilities:

Designed and implemented infrastructure to collect initial inventory of existing client system hardware and software.
Maintained and managed Altiris data recovery suite for entire network enterprise, including setting up and maintaining user snapshots on all PC’s.
Traveled to various satellite offices nationwide to implement servers and software.
Supported full range of hardware/software related issues in Production, Development, and Executive environments.
Responsible for building, maintaining and deploying all desktop/laptop hardware images using Microsoft Sysprep.
Submitted content and FAQ’s for internal Knowledge Base.
Assisted in the design and implementation of a 1000+ user Windows XP migration.

IS SUPPORT TECHNICIAN

Confidential

Responsibilities:

Responsible for LAN/WAN support, installation and configuration.
Handled all hardware and software issues in a 500+ user environment throughout different locations in the Atlanta area.
Performed systems setup, daily backups, connectivity, hardware and software troubleshooting; network virus inoculation, file/print/terminal server and workstation performance optimization, repair and configuration.

INTERNET TECHNICAL SUPPORT

Confidential

Responsibilities:

Member of the "Goldfinger" team - A group of 22 specialists created to support the new Confidential ONE Internet product.
Internet phone support and Intranet content development.
Worked with development group which created the Support Email registration system for Confidential Internet.

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