PROFESSIONAL SUMMARY:

• Around 5+ years of experience working as a Windows/IIS/Cloud Support engineer with installation, Configuring, Deploying, Trouble shooting, Administration and Maintenance of IIS 6.0/7.0/7.5/8.0/8.5.
• Well - versed with installation, configuration & administration of Confidential Windows 2003/2008R2/2012/2014 Servers.
• Expertise on migrating application functionalities from Non-cloud and Cloud environments
• Experienced with deployments, Maintenance and troubleshooting applications on Confidential Cloud infrastructure Azure.
• Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions.
• Worked extensively on virtualization platform using tools like Hyper V, VMware, and Virtual-PC and Working experience on configuring TCP/IP components like DNS, WINS, DHCP.
• Knowledge in configuring NLB, managing Hardware Load Balancing like F5-BigIP.
• Experienced on configuring and supporting maintaining websites using SiteMinder and troubleshooting the problems
• Experienced on Configured classic and integrated application pools to respective websites and worked on worker process(w3wp.exe).
• Working experience on web garden, web form for high availability of the application and worked on ip address and domain restrictions module and configured virtual directories.
• Experienced with deployments, Maintenance and troubleshooting applications on Confidential Cloud Infrastructure Azure.
• Experience working on Azure and CDN technologies for highly available customer facing web applications.
• Knowledge on SCOM 2012 by installing Management packs, SCOM Agents. Monitored daily alerts related to Server availability, Disk Space utilization, Service availability. Experience with extend your System Center Configuration Manager to manage PCs,extend your System Center Configuration Manager to manage PCs,SCCM to extend configurations to severs.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes. .
• Experience in setting up Sql server Always on and Working in Setting up Failover clustering (active/passive) and Monitoring and troubleshooting the clusters in Production and Preproduction Environments. Knowledge of Web store for maintain the clusters.
• Configured Multiple IP addresses for forward and dynamic routing.
• Working experience on SAN(NetApp) for building cluster environment that provides live migration of virtual machines without downtime during outages ..
• Working experience in setting up cluster environment for load balancing and high availability of Windows servers.
• Working Knowledge on Datacenters operations, Incident and change management.
• Created user accounts, modified and deleted according to the environment using user administration in Active Directory. Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Good working experience with PowerShell 3.0 on windows server 2012/2008 r2 environments.
• Installing windows roles, features and deploying applications using PowerShell scripting.
• Providing 24x7 on-call supports.
• Ability to work in a fast paced environment, Good team player. Helped the database and application developers on technical issues.
• Experienced In communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business and find the root cause of the issue and apply the permanent fix in order to avoid future escalations for the same issue.
• Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

TECHNICAL SKILLS:

Windows Server: 2012,2008,2008R2,2003

Web Servers: IIS 8.0/7.5/7.0/6.0

Scripting Languages: Batch and PowerShell, SQL Scripting

Database: SQL Server Tools, SQL Server 2012/2005/2008, SSMS and SQL Profiler.

Development Tools: Visual Studio, MS FrontPage, MS-Office, Visual Studio InterDev.

Operating Systems: MS Windows 2012/2008R2/2003, MS DOS.

Protocols: TCP/IP, DNS, FTP, SMTP and HTTP

System Center Tools: SCOM, SCCM

Ticketing/Deployment Tools: ServiceNow, Octopus, MSBuild and Etc.

Build Servers: TFS 2012/2010

Debugging Tools: Netmon, Process Mon, Fiddler, HTTP Watch, Firebug, AuthDiag, SSL Diag and Etc.

Azure: IAAS, PAAS, SAAS.

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, Florida

IIS /Web Admin

Responsibilities:

• Installed and configured .NET applications on IIS 8.5/8.0/7.5/6.0 Web servers on Windows 2012/2008 R2/2003 Servers..
• Migrating applications from IIS 6.0 to 7.5 as well as II6.0 to IIS 8.0 and IIS8.5.
• Configuring Authentication methods in IIS 6.0/7.5/8.0/8.5 to control access to the applications.
• Working on configuring and supporting maintaining websites using Site Minder and troubleshooting the problems.
• Maintaining scripts to ensure a secure IIS administration. Expertise in taking backup and restoring data using various techniques.
• Tier2/Tier3 technical escalations, event management, and network operations. .
• Troubleshooting network related issues between Windows/Web servers and client end point using tools such as Fiddler, process monitor.
• Monitor performance and availability, support, repair and maintain connectivity with network equipment, servers, software, and hardware.
• Working on web garden, web form for high availability of the application and working on ip address and domain restrictions module and configured virtual directories.
• Checking connections from IIS web servers and SQL servers and troubleshooting connection issues.
• Worked on creating CSR (Certificate sign in request) and communicate with CA (Certificate authority) to get new SSL certificates and configure them on web servers to provide security to internet facing web applications as well as working on authentication techniques.
• Installing, configuring and provide support for the LDAP in the development, testing, staging and production environment.
• Experience in Extensively working knowledge of Confidential Active Directory, DFS, File and Print Services, GroupPolicy, Certificate management Processes.
• Infrastructure Knowledge as well as experience dealing with multiple trusted and entrusted Domains Troubleshooting Knowledge as well as experience dealing with Domain Controller issues.
• Managing Active Directory components including Domain controller's installation, Global catalog servers, Trusts and Sites.
• Extensively involved in Active directory Migration from one domain to another domain and working knowledge of Group Policy concepts and principles. Experience in troubleshooting LDAP & ADAM.
• Developing scripts and utilize industry standard tools for windows system integration.
• Working on configuring load balancers like NLB, ARR, F5-BigIP for multi node environments.
• Working on Azure for highly available customer facing B2B and B2C applications.
• Deploying applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
• Working extensively on virtualization platform using tools like Hyper V, VMware, and Virtual-PC and Working experience on configuring TCP/IP components like DNS, WINS, DHCP.
• Involving in maintaining and updating Active directory, GPOs, Global Groups and Resultant Setof Policy for authentication.
• Experience in planning and implementing Disaster Recovery solutions, Backup/Recovery strategies, Performance Analysis etc.
• Working Knowledge on Datacenters operations, Incident and change management.
• Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, deploying applications and configuring security.
• Providing on call support for both staging and production environments.
• Working on change management process for application deployments, platform level developments and monthly security patching as well.
• Good working experience with PowerShell 3.0 for installing windows features and roles and for automating monthly security patching.

Environment: IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, Confidential Azure.

Confidential, Redmond, WA

Windows Systems Engineer

Responsibilities:

• Installed and configured .NET applications on IIS 8.0/7.5/6.0 Web servers on Windows 2014/2012/2008 R2/2008/2003 Servers.
• Maintained and updated Active directories for authentication.
• Working experience on O365 Administration.
• Worked extensively on virtualization platform using tools like Hyper V, VMware, and Virtual-PC
• Design, build, maintain and administrated VMWare products - ESX, ESXi, VSphere, vCenter, vRA, vRO, P2V & V2V conversions.
• Working experience on ESX/Vsphere Hardware, OS, file system upgrades and server migrations.
• Working experience on HA configuration, DRS configuration and VMcluster/VM Motion administration.
• Experienced to providing oncall/support/ consulting services to Exchange/Lync/Skype for Business problem resolution.
• Troubleshooting network related issues between Windows/Web servers and client end point using tools such as Fiddler, process monitor, Dynatrace, Wireshark.
• Monitor performance and availability, support, repair and maintain connectivity with network equipment, servers, software and hardware.
• Troubleshoot disk space, high cpu usage, high memory usage, page file and such server related errors.
• Hosting ASP.NET application's and web services using Internet Information Service (IIS) web hosting platform in dedicated and shared load balanced web farm.
• Developed PowerShell scripts using .Net framework for health check of our web servers/environment.
• Writing PowerShell scripts to automate routine administrative tasks.
• Worked on administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
• Tier2/Tier3 technical escalations, event management, and network operations.
• Train service desk technicians and network administrators.
• Experience on SCOM 2012 by installing Management packs, SCOM Agents. Monitored daily alerts related to Server availability, Disk Space utilization, Service availability.
• Deployed and managed applications in Datacenter, Virtual environment and Azure platform as well.
• Maintained and updated Active directories for authentication and maintained System center data protection manager(SCDPM). Working Experience with SCCM for extend to add configurations to servers.
• Experience in planning and implementing Disaster Recovery solutions, Backup/Recovery strategies, Performance Analysis etc.
• Worked on SAN(NetApp) for building cluster environment that provides live migration of virtual machines without downtime during outages
• Working Knowledge on Datacenters operations, Incident and change management.
• Working in building new environments by creating VMs, deploying windows operating system then installing platform pre-requirements, deploying applications and configuring security.
• Working on Azure for highly available customer facing B2B and B2C applications.
• Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
• Providing on call support for both staging and production environments.
• Working on change management process for application deployments, platform level developments and monthly security patching as well.

Environment: IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, Confidential Azure.

Confidential, Olympia, WA

Application Support Engineer

Responsibilities:

• Experience with installing, Configuring Windows 2003/2008R2.
• Configured load balancing and failover mechanisms for various Site Minder components in different environments.
• Supported and maintained website using Site Minder and troubleshoot the problems.
• Created user accounts, modified and deleted according to the environment using user administration.
• Worked on Windows Cluster Services and SQL Cluster Services.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Worked closely with Database Administrator team and was involved in planning, developing database structures, maintaining security, running backups and recovery of SQL Server databases.
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups. Experience in query optimization & performance tuning using SQL Profiler, Performance Monitor, Execution Plan and DBCC Commands.
• Implemented Policy Stores to utilize Sun ONE Directory Server (LDAP) as the user and policy repository on Linux.
• Good working experience with PowerShell 2.0 for installing windows features and roles.
• Worked on Monthly security updates (Patching).Good working experience in taking backup and restoring data using various techniques. Monitored and managed swap space.
• Installed and configured .NET applications on IIS 6.0 web server and 2003 server.
• Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.Configured Authentication methods in IIS 6.0 to control access to the applications. Maintained scripts to ensure a secure IIS administration. Installed Confidential certificates in IIS and configured security ports.
• Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load balancing. Configured Multiple IP addresses for forward and dynamic routing
• Configured IIS 6.0 as an application server and troubleshooter the run time errors.
• Installed Confidential certificates for .NET applications in IIS and configured security ports.
• Involved in maintaining and updating Active directory for authentication.
• Configured clusters in IIS for high availability
• Checking connections from IIS web servers and SQL servers and troubleshooting.
• Good working knowledge SQL performance tuning.
• Experienced in F5/BigIp for Clustering for IIS web servers.
• Provided support for teams in activities such as Load testing, troubleshooting, and performance tuning.

Environment: IIS 6.0, SQL Server 2008/2005,.NET 3.0, Windows Server 2008,Win2K.

Confidential

Jr. Application support analyst

Responsibilities:

• Experienced with installing, Configuring Windows 2000/2003.
• Installed and configured .NET applications on IIS 6.0 web server and Confidential Windows NT and 2003 server.
• Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.
• Deployed ASP.NET applications in IIS 6.0 and configured the data sources.
• Configured Authentication methods in IIS 6.0 to control access to the applications.
• .Net application support and integration with IIS.
• Installed SSL certificates in IIS and configured security ports.
• Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load Balancing.
• Created user accounts, modified and deleted according to the environment using user Administration
• Installed necessary patches.
• Working experience in taking backup and restoring data using various techniques.
• Maintained scripts to ensure a secure IIS administration.
• Configured IIS 6.0 as an application server and troubleshooter the run time errors.
• Installed SSL certificates for .NET applications in IIS and configured security ports.
• Configured clusters in IIS for high availability
• Worked closely with Database Administrator team and was involved in planning, developing database structures, maintaining security, running backups and recovery of SQL Server databases.
• Provided support for teams in activities such as Load testing, troubleshooting, and performance tuning.
• Worked on Windows Cluster Services and SQL Cluster Services.
• Writing T-SQL queries, creating indexes, joins on tables to increasing the performance of queries.
• Good working knowledge SQL performance tuning.
• Expertise in Installation, applying patches, configuring, Upgrade and troubleshooting of SQL Server 2008/05/00 on Windows Servers Clustered and Hyper-V environment.
• Experienced in setting up Snapshot and Transactional Replication from Production to Report Server.
• Experienced in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
• Experienced in writing Maintenance Plans for Full, Differential and Transactional Log Backups

Environment: IIS 6.0, Win2K/2K3, SQL Server 2005/2008.