SUMMARY:

• Seasoned "hands - on" full-stack technologist and servant-leader with over (20) years of demonstrated talent and a true passion for software engineering.
• Expertise across a broad spectrum of interpersonal and technological disciplines: from “man to machine”, thick-client to thin, front-end to back and all points in-between.

TECHNICAL SKILLS:

Programming Skills: JavaScript (hand-coded)JQueryREST & AJAXHTML5CSS3SASSSQL: Transact, PL-SQLVisual BasicC++: MFC, ATLAngularJS (v1.5)BootstrapMVCJava CoreJSP & JSTLGit & SVNTDD: Jasmine, Karma, JUnitAgile (Scrum)

Soft Skills: LeadingAdept in supporting, coaching and directing a cross-cultural and cross-functional development team of diverse skill-levels; guides by example and corrects through empathy with demonstrated success in managing conflict and fostering unity.ConnectingProven ability in dealing directly with customers, business and project stakeholders, and senior management at all organizational levels; have received multiple peer-nominated awards for service; equally adept at working both independently and as part of a team.MentoringExperienced in delivering enterprise-level classroom instruction; have functioned routinely as subject-matter expert for a wide range of IT and business-related topics.AdaptingHorizon-minded and detail-focused with a proven ability to quickly assimilate new skills and acclimate to unfamiliar situations; able to remain steady amid shifting priorities.SleuthingPassionate about logical analysis and the art and science of problem-solving; have trained entire departments in both the sales and technology domains regarding proper probing technique and troubleshooting methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Senior Technical Lead

Responsibilities:

• Led multiple cross-functional “tiger” Scrum teams in the active development of all aspects of the Customer Servicing website in a fully Agile environment. Managed deliverables through the entire SDLC using the latest web technologies, including AngularJS, HTML5/CSS3, jQuery and hand-coded JavaScript. Directed and mentored several teams of senior-level web developers and other Technical Leads through direction, instruction, task assignment, code review and the enforcement of self-implemented best practices.
• Promoted to sole departmental full-time Senior Technical Lead after only (6) months from hire as contracted Senior Web Developer.
• Personally designed, architected and developed several high-level technical solutions, including the RESS mobile view of the Customer Servicing website, a “hand-rolled” MVC RESTful framework, and an API that allowed for the theretofore infeasible implementation of Adobe’s Omniture analytics tracking software.
• Regarded as company-level Subject Matter Expert for the BCUS Customer Servicing website, its underlying tech-stack and all related business logic; routinely worked in this capacity with external vendors.
• Routinely praised by peers and upper management for dedication and integrity; regularly received kudos from same for accomplishments in technical solutions, team performance, conflict resolution, and “11th hour bacon saves”.

Senior Developer

Responsibilities:

• Refactored and re-engineered the core component for OTCNet, a mission-critical thin-client financial application used globally by the United States Department of the Treasury. Skills utilized included multithreaded C++, ATL, ActiveX, COM, HTML/CSS and object-oriented JavaScript.
• Brought on board as sole developer in charge of the complete redesign of OTCNet’s check scanner hardware interface DLL and its thin-client browser active container.
• Performed thorough analysis of existing logic through inspection, testing and documentation; subsequently delivered development path recommendations to project team.
• Created replacement solution through the complete tear-down and optimization of current code and the implementation of a more efficient design model.
• Received praise from senior management and the project team for successfully and substantially increasing the performance of OTCNet’s check scan functionality.
• Regarded as departmental Subject Matter Expert for issues regarding JavaScript and DOM manipulation among colleagues.

Application Development Senior Specialist

Responsibilities:

• Senior developer in charge of the design and development of multiple subsystems within ICMS, CIGNA’s premier n-tier C++/Oracle-based healthcare management system. Experience includes distillation of business needs to technical requirements, delivery of design specifications, application coding via numerous technologies (including C++, J2EE, MFC, PL/SQL, Perl and AWK/BASH scripting) and unit/end-to-end testing. Additionally:
• Presented via formal review thorough technical design specification (TDS) documents, drawing regular praise from management and peers.
• Created DHTML and UNIX/Windows script-based automation tools for facilitating daily maintenance tasks. Esteemed by colleagues as in-house expert.
• Management “go to guy” for the investigation of ostensibly “unsolvable” coding problems; delivered solutions for remediation through prototypes and proofs-of-concept.
• Distinguished and respected by upper-level management for multiple “11th hour saves” involving high-visibility and extremely customer-sensitive issues.
• Regularly commended by executive management, project leadership, colleagues and clients (both internal and external) throughout the enterprise for outstanding interpersonal skills, customer empathy and accommodation, personal integrity and work ethic, and overall tenacity in simply “getting the job done”.

Web Development Specialist

Responsibilities:

• Designed and developed entire intranet sites from the ground up as well as dynamic application components for integration with existing intranet sites. Utilized full complement of web technologies (including AJAX, CSS3, object-oriented JavaScript, JSP, PHP, RSS aggregation and web services) to develop for heterogeneous desktop environment and wide array of browser platforms and versions (e.g. Firefox, IE, Opera, Safari).
• Received departmental praise for development work on primary site for the Woodrow Wilson School of Public and International Affairs ( Confidential ).
• Garnered departmental commendation for outstanding performance in building client rapport, understanding customer needs and expressing them accurately through application product design.
• Positioned by department leader to act as university-wide on-site expert for technology-related issues.

Application Engineer

Responsibilities:

• Actively developed the Aviation Resource Management System (ARMS) subset of the Global Decision Support System 2 (GDSS2), a client/server application that tracks aircraft and mission management for the United States Air Force. This is a high-availability, mission-critical system for field access to sortie data by Air Mobility Command (AMC) personnel.
• Designed and developed new tools and functionality using PHP, HTML, XML, XSLT, JavaScript, CSS and PL/SQL technologies within the Zend integrated design environment.
• Positioned by peers as Subject Matter Expert for issues relating to AJAX and advanced JavaScript.
• Created re-usable “Remarks Control” that is now implemented within nearly all of GDSS2’s critical displays.
• Interacted directly with AMC personnel and project stakeholders to determine design requirements.
• Worked directly with customer liaisons to identify and remediate issues.

Front-end Development Manager

Responsibilities:

• Completely renovated - including design, coding and deployment - the Online Helpdesk (OHD), a high-visibility, high-transaction IIS intranet-based IT support portal designed to handle the technical demands of an entire organization of 50,000+ employees. Subsequently given complete technical ownership of the application and the leadership of its respective development team. The OHD was ultimately named Best in Class by both the Gartner Group and HDI (Help Desk Institute) and awarded World Class by McKenzie Inc.
• Tasked with the 100% re-design of the Online Helpdesk application, including migration to a new server platform (Windows 2003), updating antiquated technologies and standardizing programming methodologies. As a direct result of this project, the internal contact percentage for the OHD reached an average of 86%, far exceeding the industry standard for virtual helpdesks of 20% and ultimately leading to the Gartner, HDI and McKenzie awards.
• Designed and developed high-impact n-tier web code utilizing advanced JavaScript, AJAX and server-side technologies (e.g. classic ASP, T-SQL) to encapsulate and automate business logic for IT support teams distributed across the globe.
• Created numerous Visual Basic thick-client applications and web-based thin-client tools used to provide technical support and knowledge solutions across the entire enterprise. Interfaced constantly with all employee levels - from the CEO to line-level caseworkers and field nurses - to identify needs and resolve issues.
• Oversaw the 24x7x365 100% availability of the Online Helpdesk application including servers and software. Worked with key support personnel to rectify after-hours downtime issues whenever necessary.
• Developed technical interview format for prospective new developer hires and conducted several interviews based on said format.
• Established and enforced departmental development standards & practices and related processes for the Enterprise Solutions group.
• In charge of mentoring both new and seasoned developers by guiding work efforts and continuing their education in advanced programming concepts (e.g. AJAX and object-oriented JavaScript) through weekly “Knowledge Transfer” sessions.

Enterprise Technical Trainer & Application Engineer

Responsibilities:

• Provided for all IT training needs of CIGNA’s Customer Support Center (CSC).
• Designed and taught coursework on a wide array of IT-related topics to the enterprise in various formats, including instructor-led classroom, online CBT and teleconference.
• Led a development team as both Project Manager and senior designer/developer and oversaw end-user training for the QuickCase project - a self-designed, developed, and implemented multi-tier database application that automated technician “trouble ticket” documentation and provided an “at your fingertips” desktop troubleshooting toolset - that significantly increased employee and departmental productivity for the CSC.
• Positioned as an enterprise-level subject-matter expert for all issues pertaining to Visual Basic development and Microsoft Office (with emphasis on Excel and Access VBA) and provided support to management, colleagues, second-level support teams, other developers and customers for same.
• Additionally trusted with special ad-hoc development projects for various lines-of-business across the enterprise.

Senior Business Development Manager

Responsibilities:

• Direct line-manager for (2) teams of (12) technical sales professionals; acted as coach and mentor, leader and performance arbiter; routinely engaged in all manner of human resource-related activities including talent acquisition, terminations, and regular performance reviews; responsible for conciliar oversight of departmental expense budget
• Promoted to Senior Manager from Manager after only (2) months in the latter position based on exemplary performance and positive feedback
• Recommended by VP of Human Resources for promotion to Director just prior to the organization's liquidation.
• Credited with “turning around” a “troubled” team and converting them to one of the most performant sales groups in the organization.
• Personally mentored a front-line sales associate with an eye on managerial promotion such that he was ultimately promoted to Sales Manager.
• Personally implemented several "Agile-like" practices years before the publication of the methodology’s official manifesto.
• Acted routinely in “unofficial” capacity as departmental special projects application developer.