High Touch Application Lead/AVP Resume

SUMMARY:

Confidential with a bachelor’s degree in Engineering, is an accomplished and integrity - driven IT professional with more than 12.5 years of experience in System Analysis and Production support with some Development exposure.
Extensive experience working in supporting cash equities and derivatives application with client and customer orientation being one of the key focus area.

TECHNICAL SKILLS:

Programming: C, C++, Pro C, SQL, Unix, Shell scripting, Perl, STL, Hadoop

Operating System: Microsoft Windows, AIX, UNIX (Sun Solaris, Linux)

Database: Sybase, DB2, Oracle

Configuration: SVN, CVS, VSS, ClearCase

Quality Assurance: Quality Centre

Other Tools: OEDQ, Autosys, UEJM, Tivoli, Remedy, Jira, GDB debugger, Service Now, wiki, Clarity, Clarion, Rational Rose, Araxis merge,TibRV,SOLACE

PROFESSIONAL EXPERIENCE:

Confidential

TECHNOLOGIES: Unix, Shell Scripting, Perl, SQL, Autosys

High Touch Application Lead/AVP

Responsibilities:

Lead for Equities Front Office High Touch applications.
Responsible for ensuring the smooth running of production OMS systems for Equities Sales/Traders globally.
Resolving any trading related issues during trading hours for cash equities sales/traders. Application and system troubleshooting as required including FIX messages.
Escalation Point for severity issues: Initiating incident bridge session, carrying out root-cause analysis, providing issue remediation and post problem review
Interacting with various internal IT support functions; Infrastructure, Development, Operations and external 3rd party vendors to troubleshoot and resolve complex incidents/problems/issues, handling change management
Participating PATS and BCM drill anually.
Assisting junior resources to handle prod queries, SOD, EOD, SOW checks, change management, PIT, Impact analysis.
Running optimization projects through various automations with shell scripting and SQL.
On-boarding of new application and decommissioning of legacy ones
Involved in weekly release/change review calls, release walk-through, stake holders updates
Creation of wiki/run book

Confidential

TECHNOLOGIES: Unix, OEDQ, SQL, Tivoli

Application Developer

Responsibilities:

Analysis and enhancement of screening engine using OEDQ.
Implementating screening rules as per compliance and regulatory requirement.
Migration of Customer Sanction program from AIX to Linux environment.
Working on CR raised by business users for any bug fix or enhancement on to Customer Sanction.

Confidential

TECHNOLOGIES: Unix, Shell Scripting, Perl, SQL, Autosys

Lead Analyst

Responsibilities:

To support the existing system, allocate work for team member, meet the business requirements, provide status to the clients, track the status of support issues in order to meet the SLA, announce if there is any outage, co-ordinate with other downstream/upstream systems. Involved in setting up processes, good practices, creating documentation and FAQs for the system, handling change management.

Confidential

TECHNOLOGIES: Unix, Shell Scripting, Perl, SQL, Autosys

Senior Analyst

Responsibilities:

To support critical client facing application, OMS and Cameron FIX engine, handling traders queries, allocate work for team member, meet the business requirements, track the status of support issues in order to meet the SLA, announce if there is any outage, co-ordinate with other downstream/upstream systems.
Involved in setting up processes, good practices, scheduling jobs, creating documentation and FAQs for the system, handling change management.

Confidential

TECHNOLOGIES: Unix, Shell Scripting, Perl, SQL

Application Developer

Responsibilities:

Responsible for existing system analysis for Automation, automated the system for better analysis, improving data quality and increasing user productivity.

Confidential

TECHNOLOGIES: C++,Unix, Shell Scripting, SQL

Application Developer

Responsibilities:

Responsible for existing system analysis of various module, developed module using C++, Multi threading and signal handling, instigated the development of common code module and took control of its development and delivery, allocation of work to offshore team member.

Confidential

TECHNOLOGIES: C++,Unix, Shell Scripting, SQL, Autosys

Application Developer

Responsibilities:

Responsible for the analysis of the existing Ticketing system, involved in design and development new Ticketing system based on C++ framework. Coding includes C++, Xml, MQ Series and Utility files.

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