TECHNICAL SKILLS:

LANGUAGES/FRAMEWORKS: Angular JS, Bootstrap, C, C++, Java, PostgreSQL, PHP, ASP, HTML, XHTML, CSS, Python, JavaScript, jQuery, VBScript

APPLICATIONS: Adobe Dreamweaver, Adobe Photoshop, Balsamiq, Citrix XenCenter, ConnectWise, DameWare, Dev - C++, Eclipse, Git, GitHub, JCreator, LogMeIn, Microsoft Office Software, Microsoft Visio, Microsoft Visual SourceSafe, Microsoft Visual Studio, phpMyAdmin, PyCharm, Remedy, ServiceNow, Sublime Text 3, TortoiseSVN, VimBiz, VMWare Workstation, WinDbg

OPERATING SYSTEMS: Windows

PROFESSIONAL EXPERIENCE:

Confidential

Engineer

Responsibilities:

• Implemented upload capability to YMPD (an open source radio player) ineffort to enhance our Pirate radio website that is part of our Cyber Social Media Environment Internet Replication training tool.

Help Desk Analyst

Responsibilities:

• Receive and respond to phone, email and ticket requests for technical assistance and log the work performed (including resolutions) in the ServiceNow ticket system.
• Manage and perform troubleshooting on accounts in Directory and Resource Administrator.
• Perform troubleshooting within the iManage content management system.
• Provide support and troubleshooting services on Microsoft Office products.
• Manage email delivery via Mimecast.

IT Consultant

Responsibilities:

• Supported and interfaced with multiple clients in a managed services provider role.
• Installed, configured, and upgraded computer hardware and software including OS images.
• Performed troubleshooting on computers, and peripherals (including printers and fax machines)
• Created, managed and performed troubleshooting on mailboxes in Exchange Management Console, Exchange Management Shell, and Office 365.
• Created, managed and performed troubleshooting on accounts in Active Directory.
• Received and responded to phone, email and ticket requests for technical assistance and logged the work performed (including resolutions) in the ConnectWise ticket system.

Help Desk Technician

• Installed, configured, and upgraded computer hardware and software including OS images.
• Performed troubleshooting on computers, and peripherals (including printers and fax machines)
• Performed tier 1 networking duties including tracing and terminating cables.
• Created, managed and performed troubleshooting on accounts in Active Directory.
• Assisted with surveying, imaging, and troubleshooting as part of a Windows 10 migration effort.
• Received and responded to phone, email and ticket requests for technical assistance and logged the work performed (including resolutions) in the VimBiz ticket system.

Hardware Support Technician

• Installed, configured, and upgraded computer hardware and software including OS images.
• Performed troubleshooting on computers and peripherals (including printers)
• Received and responded to phone and ticket requests for technical assistance and logged the work performed (including resolutions) in the Remedy ticket system.
• Mitigated security vulnerabilities by applying patches and updates to workstations and laptops.

Hardware Support Technician

Responsibilities:

• Provisioned, configured, integrated, tested, installed, operated, performed troubleshooting, and maintained (system level) Video Teleconferencing equipment (Cisco TelePresence devices) to include Video Communication Servers (VCS), TelePresence Management Suite (TMS), Multipoint Control Units (MCU) and Cisco TelePresence Endpoints: (E20, EX60, EX90, and C40).
• Provisioned, configured, integrated, tested, installed, operated, performed troubleshooting, maintained, and repaired (system level) enterprise VOIP phone systems including VOIP phone units, voicemail, and the call manager system.
• Provided system level support to include configuration, integration, testing, installation, operation, troubleshooting, maintenance, and repair for Plain Old Telephone Systems (POTS) and Private Branch Exchanges (PBX) including switches, infrastructure, related telecommunications trunk circuits, voicemail and telephone units.
• Performed racking and equipment installation according to schematics.
• Established and maintained cable management for copper/fiber cabling in racks.

Server Upgrade Technician

Responsibilities:

• Upgraded test centers with servers running Windows 2000 Server and endpoint machines running Windows XP to an environment which uses aCitrix XenServer Hypervisor to deliver Windows Server 2008 and Windows 7 Enterprise virtual machines.
• Built the Citrix Desktop Delivery Controller on the hypervisor at test sites to manage the delivery of virtual desktops to administrator and test station thin clients.
• Utilized Citrix XenCenter and Windows PowerShell as tools in implementing test center upgrades.

Engineer

Responsibilities:

• Led software development efforts on a high priority project.
• Developed C, C++, and Python programming solutions for multiple platforms.
• Enhanced existing testing framework.
• Established and maintained positive working relationships with customers to understand requirements and expedite implementation of solutions.

Jr. Webmaster

Responsibilities:

• Managed the publishing of production website content.
• Developed and maintained web pages using HTML, XHTML, VBScript, JavaScript, and ASP.
• Developed automation scripts to simplify website maintenance.
• Increased usability and performance of website by means of client profiling.