SUMMARY:

• 8 +years of experience in Application Development and Maintenance, which includes design, development, deployment and implementation of Projects in the areas of Business Process Management (BPM), Reporting and Business Intelligence Enterprise Applications
• Certified - PEGA PRPC System Architect
• Over to 5 Years’ experience in Application & Services, Process Automation, Data Modeling, Microservices, and UiPath, Blueprism, OpenSpan and Mobile Platform.
• Good experience on Web Services communication from PRPC to External systems through XML, WSDL and XSD
• Experience in designing Agents, SLA, Correspondence, HTML and Validation rules.
• Experience in migrating rules across various environments by creating Product and Patch rules.
• Experience in creating List View and Summary View reports in Pega.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Experience in building and implementing SOAP web services and consuming external web services from Pega PRPC by creating Service and Connect SOAP rules.
• Experience with various Application Servers Web sphere Application Server and Apache Tomcat.
• Experience in external database configuration and RDB rules to query external database.
• Thirst to learn and become a leading expert in Robotic Process Automation
• Experience in production support and support for end user by resolving the issues
• Experience in working with solution frameworks like CPM and CSB Framework
• Thoroughly worked on reporting wizard, list view, summary view, activities, Obj-Validation.
• Responsible for providing Open Span (Pega Robotics) Solution with the onsite/offshore team to develop, implement and support optimal solutions using the RPA Platform
• Experience in Upgrading Pega PRPC application from V5.4 to V5.5 and V5.5 to V6.2 and J2ee application from WSAD to RAD
• Experience in Software development life cycle (SDLC).
• Working experience on DSM
• Experience in Project Implementation methodologies - AGILE and SCRUM.
• Experience with Flow Actions, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ), Connectors and Services
• Exp with CPM & Pega Claims framework
• Installing Pega hot fixes, code migration to higher environments and support application in production

TECHNICAL SKILLS:

Frameworks: Product Configuration Framework, CPM for Healthcare, CPM for Insurance, Authorization Framework

Operating Systems: Windows 2000, XP, Windows NT, Server 2008R2, Unix/Linux (Red Hat), Ubuntu

Internet Technologies: SQL, JSP, JSF, XML, JavaScript, HTML, WebsphereBPM ProductPega Rules Process Commander (PRPC v 5.4/5.5/6.1/6.3/7.1 )

RPA: Open Span, Blue Prism, UI path, Work Fusion

Data Base: MS SQL Server 2000,Oracle 9i/10g, SQL Server, MS Access,IBM,UDBDB2,MYSQL, Teradata

Web Technologies: HTML, DHTML, JavaScript, XML,XSL, XSLTWeb/App ServersApache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center, Eclipse, Edit Plus, Rational Rose, BIX

Methodologies: Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati OH & SFO CA

Technical Team Lead (IAM/Process Automation)

Responsibilities:

• Technically Manage the RPA team to design build and maintain solutions for windows/ browser based platforms Responsible for software evaluation (UiPath, Blue Prism, Open Span), POC, identify automation opportunities, & application/middleware integration as well as providing recommendations and alternatives
• Responsible Supporting alongside Team for implementation of roadmaps for business process, data analysis, data security & Microservices implementation best practices, project planning and stakeholder meetings
• Responsible for identifying gaps, Business Support System requirements and recommend best practices application.
• Responsible for creating impact document for migration of existing system 6.3 to 7.1 with specifications
• Worked closely with Product Owner and Business Stakeholders/Customers to translate the functional requirements into IAM business processes. Lead a Team of 4 developers with a QA analyst in a AGILE SCRUM environment
• Involved in Multiple Development, Enhancement and Upgrades Projects alongside SCRUM Master
• Identifying process gaps and providing recommendations to alter or reengineer processes prior to automation
• Analysis on automated solutions in accordance with enterprise leading practices and design principles
• Participated in Peer Design Review and tests on automation processes including integration and Smoke Tests
• Worked with 8 developers on Development of Automation Rules for validation and integration pertained to Rule-Connect- and Rule-Service.
• Supported on production deployments processes and performance testing for multiple applications

Lead Pega Architect/Developer (BPM/Process Automation)

Responsibilities:

• Leading an development t eam along with BA/ QA analysts onsite & offshore in an Agile environment for Pega CPM Framework with insurance
• Demonstrated experience in application development, complex code development, application testing and component design using PEGA RPA, Work Fusion and Blue Prism
• Handled Multiple Projects working with SCRUM Master, QA analysts and Development Team of 8-10
• Developing and configuration of automation processes as per the technical design document (TDD) to meet the defined requirements
• Development of new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable using RPA technologies such as Open Span and work fusion.
• Experience in Strategic Process Handling and Improvements across departments
• Work through the whole software delivery lifecycle on RPA projects including process mapping, business requirement, functional and technical specification, coding, design test script, test plan and go-live release notes
• Participated extensively in designing application alongside developers which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.
• Involved in Design and development of Data Model, Class structure, Organizations structure, Process flow, Activities, Flow actions, Decision Rules, UI properties, Harness, Sections, Flows, Activities, Rule sets and versions.
• Implementation of PRPC decision components like Decision tables, decision tree, Map value, Declarative expressions, Constraints and Indexes etc.
• Used Tracer, Clipboard, Performance Analyzer Tool, System Management application, and the log files for debugging and monitoring application at DEV/SI/PRD Enviro nments.

Environment: MS Visio, RPA, Open Span, Blue prism, Work Fusion, Agile, UAT, Pega PRPC 6.3/7.1, HTML, XML, SOAP UI 3.0, Oracle, JavaScript, CSS

PEGA Developer/Lead

Responsibilities:

• Involved in analysis for Pega CPM Healthcare Framework for case management and Services for customers like BCBS, Well Point, Anthem and Phoenix
• Worked closely with business stakeholders to translate the functional requirements into PEGA business processes.
• Learn the system, deliver and mentor client’s team members and partners the Pega systems Smart BPM & PEGA Waterfall Methodology.
• Involved in the elaboration phase with the Sogetti and Capgemini team and captured the requirements using the User Interface to create mock up of the requirement.
• Created Classes and Class groups and also migrated rules between different systems.
• Applied Waterfall Methodologies for the project and used practices such as Daily Standup Meetings, mockup design, business confirmation development and Quality test.
• Advanced skills in developing client-based or web-based software solutions using RPA technologies like Open Span, Work Fusion and Blue Prism
• Pega administration knowledge with WebSphere Application Server

  Knowledge of integrations using MQ and Biz Talk Involved in prioritizing the Defects and writing business requirements to resolve them.

• Improved performance of application by analyzing with PAL, Database Tracer and log analyzer. Working knowledge on BIX tools
• Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT).
• Worked on Application Life Cycle Management Software for Defect management
• Worked in the Release Management team to release the right version of the software to the market.
• Provided low-resolution support to the client, provide technical and troubleshooting support to the team

PEGA Architect

Responsibilities:

• Project being AGILE, participated in the discussions with the Business Users and Client in gathering the requirements monthly.
• Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Designed and developed Declare-Index and Declare pages for environmental properties.
• Developing and Designing RPA / automation solutions using Open Span
• Designed flow processing using spin-off, split-join and split for each.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation.
• Responsible for creating impact document for migration of existing system to 7.1 with pros and cons.
• Work through the whole software delivery lifecycle on RPA projects including process mapping, business requirement, functional and technical specification, coding, design test script, test plan and go-live release notes
• Responsible for code migration from development to UAT and production.
• Designed and developed agents for work object processing
• Involved and working with Claims Framework and CWS, CRS
• Worked with Metadata Accelerator for consuming External Services, XSD and WSDL deployment.
• Created and implemented Service and Connect rules.
• Created Gadget and HTML Fragment rules for custom portal.
• Designed and Created High Level Class Structure and Rule set Architecture.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.
• Designed and Developed SLA (Service level Agreements) as per Business requirements.
• Designed custom Work User and Work Manager Portals.
• Involved in Bug fixes and Unit testing. Worked on BIX Tools
• Worked with offshore teams in resolving Functional /Technical queries raised by the development team.
• Acted as a liaison between the business and the technical team.
• Involved in PROD support as well.
• Pega Business Intelligence Exchange (BIX) experience

Environment: Pega PRPC 7.1/6.3, MS Visio, HTML, XML, Pega Rules Process Commander 6.3, MS Visio, HTML, XML, SOAP UI 3.0, Oracle, JavaScript, WSDL,SQL Application Server, CSS, BIX,

PEGA Architect

Responsibilities:

• Understand the current Business requirement
• Configuring intents and interaction driver.
• Build Stage based processes required for the Project.
• Update status to client on daily basis.
• Acted as the Offshore Lead
• Help Offshore Team in Technical Aspect
• Code reviews
• Help in reducing the logs
• Performance Tuning
• Rule set Management
• Provided the business solutions for the given requirements.
• Developed REST Connector
• Reporting
• Implemented Declare Index to provide the better reporting
• Lead the Offshore team, getting requirements from onsite & distributed the work
• Implemented the correspondence

Technologies Used: Pega RULES Process Commander (PRPC 6.3/6.2), CPM, CPMFS(Customer Process Manager Financial Services), MS SQL SERVER, Tomcat 7, Oracle, SQL Server, Web Logic application server, Jboss application server.

PEGA Lead

Responsibilities:

• Involved in entire SDLC phases of the project.
• Used CPM framework in FNOL process model.
• Interaction with Business Analysts to understand the business needs and requirements
• Implementation of PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and Indexes etc.
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic
• Created Declarative rules, flows, action flows, validation rules.
• Created Section, Layouts, New, Perform, Confirm and Review Harness for UI screens
• Used RDB Method to created Database Connection and Created Web services using Connect SOAP.
• Developed Rules for validation and integration pertained to Rule-Connect- and Rule-Service.
• Modified out of box reports and created new reports using List view and Summary view rules

  Worked on integrating PRPC with External Applications using Connect SOAP, Connect java and Connect SQL

• Worked on creating Data-Admin-DB Name and connected External Database using the JDBC Connection pool
• Involved in Designing and developing high level class structure in PRPC like class groups, work classes based on the organizational hierarchy.
• Created specialized rule sets which served as containers for specific rule types.
• Implemented the pre-packaged workflows that come with the framework and customized them to support successful payments processing and handle payments exceptions.
• Created various flow-actions for successful exceptions management.
• Developed and Implemented activities involving number of steps and methods for calling standard activities that come with the framework and the PRPC.
• Implemented field validations using declarative expressions and declare constraints for known issues in the framework.
• Used Clipboard and tracer tools to navigate through flows along with the work objects and trace the results.
• Performed integration by developing rules pertained to rule-connect and rule-service. Major tasks involved integrating with SQL databases to fetch data and with SOAP/Web services to review particular data
• Taking care of Business Ad Hoc Requests to update the Production Data.
• Created product patch rules for the migration.
• Involved in Bug fixing, Unit testing and Performance testing using PAL
• Prepared Application Usage document and provided User Training.
• Coordinated implementation, Integration, UAT and also for bug fix and enhancement activities.
• Taken care of Change Management and sanity testing for the product deployed.
• Log Monitoring as well as fixing the issues from the log information.
• Supported change control activities for releases, upgrades and maintenance tasks.
• Resolved customer service tickets
• Automated various operational tasks based on the client SLA’s
• Maintaining documentation in the form of the Production Support training manuals, tasks, and Process Instruction Forms.
• Working with vendors to solve problems and implement changes.
• Primary point of contact in support of production issues during on-call
• Managed a team of system analyst’s off-shore to re-design and implement Error management system

Technologies Used: Pega Rules Process Commander 6.1, MS Visio, HTML, UDB DB2, JavaScript, Java

PEGA Developer

Roles and Responsibilities:

• Primarily involved in architecture design and implementation to build a solution that automated the rating system, which captured rating criteria and calculated a technical premium that was based on sound underwriting.
• Works on root cause analysis of critical issues in production
• Responsible for application maintenance for partners that use broker channels
• Provides high level estimates for the enhancements and defects in every release
• Works on analysis, implementation of medium to critical change requests
• Works on defect fixing for the issues that frequently log in Production
• Works on log exceptions in production, uses PLA to enhance readability and provide a fix to them
• Runs the performance tools to debug the performance issues that log in production and resolve them immediately
• Got the XSD/DTD representing the legacy data in XML format and used ‘Connector and Metadata Accelerator’ wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.
• Performed code review for the code developed by all the team members and attaches a code review document to the JIRA
• Creates reports for COLES and KTAS clients that contain the information of each insurance policy
• Works with the preflight tool to get all the warnings from the application and eliminate them
• Takes care of the release management for all the change requests or defects fixed by the team members by verifying the documents in the JIRA and changing the status to BUILD
• Uses SMA to monitor agents in all the environments and resolve the issues if any or update the LastRunLog in the database to contain a recent date if the agents had stopped erroneously due to any false record in one of the tables
• Works on correspondence and emailing the reports to an external email server
• Works on work object assignment issues by creating a utility to resolve such issues
• Works on system queues to find if any of the tasks have a broken-process status and runs the Broken Queue Items report to requeue them if necessary
• Updates the rating factor data tables in LTS and UAT from the Excel files of production to make a replica of the production environment
• Performed Rule and Technical verification for the code in all the environments
• Provided knowledge transfer sessions to the employees

Technologies Used: Pega RULES Process Commander (PRPC 6.1), SQL Server, WebSphere, MS Visio, MS Excel, HTML, XML, Windows XP

Developer

Roles and Responsibilities

• Involved in developing Full Policy life cycle transactions for the existing automated raters, which include Endorsements, renewals and cancellation.
• Involved in the initial set-up of the system by creating the Organizational Hierarchy, Organizations, Divisions, Organization Units, Work Groups and Work Baskets.
• Analyzing requirement gaps and coordinating with Line of Business.
• Involved in Designing, Developing and testing the application.
• Provided Rule set management in various environments.
• Used Servlets and Jsps for developing new and existing functionality.
• Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Worked on the Activities which implement the Core Business Logic using standard methods such as property set, Obj-List, Obj-Browse and hands on Java.
• Performed peer code reviews and following Pega Guardrails.
• Involved in the migration and deployment of the application rules from Dev to Testing and Production environments.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Designed and implemented customized User Interfaces based on the requirements using Sections, Harness, Portals, and Gadgets rules and various Styles
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Achieved Integration of PRPC systems with External Systems using Connector and Services.
• Involved in testing and troubleshooting the issues in the application using PRPC tools like Rules Inspector, Clipboard and Tracer.

Technologies used: Pega RULES Process Commander (PRPC 6.1/5.5), SQL Server, Web Sphere, MS Visio, Html, JavaScript, MVC model, Oracle 10g, Apache Tomcat, Eclipse 3.3.

Pega Developer

Roles and Responsibilities:

• Involved in designing site specifications.
• Involved in design and development of various screens
• Performed various client side validations using Java scripting.
• Designed and developed view beans for JSP Pages.
• Performed Unit and System testing.
• Producing simple HTML using XSLT
• Project Implementation, Coding, Tracking, Coordination & Execution
• Implementing Pega Rules for Functional and Business scenario requirements
• Defect Management & prevention
• Configuration management activities
• Daily Co-ordination with Onsite team for Project tracking.

Technologies Used: Pega 5.1, Oracle RDBMS, Oracle/BEA

Reports Developer

Roles and Responsibilities:

• Worked on roles and authorizations in Business Intelligence and Reporting.
• Authorization functions include configuration of hierarchy and authorization with variables, authorization Info Cube, allocation of roles and authorization objects.
• Worked on data source enhancements and generic extractors to meet the business needs
• Created transfer rules and update rules including routines for currency conversion.
• Created revenue margin variance reports with complex restrictions on characteristics and calculations on key figures based on business requirements.
• Resolution & recommendation of table sizes, parameters, table spaces, partition break ups, and errors.
• Basis functions include monitoring and supervising check DBA, archive logs, parameters settings in R/3 and BW, and performance tune-ups.

Technologies Used: SAP, PEGA, HTML, JSP, SQL Server 2000, JAVA Script, Java and Windows NT