SUMMARY:

• Over 10+ years using ITIL methodology and 1 year using the Waterfall methodology.
• Experience with conducting (50,000+ loans) bank conversions. Two years of QuickBase Development experience and knowledge of Rest APIs. Knowledge of PHP, Javascript, HTML/CSS, VB.net. Over 10 years of Business Analysis and Technical Writing experience with Visio, 10 years of Information Technology experience and 3 years of Healthcare experience;
• Experience with KY State Government - Dept. of Education’s technology processes for (K-12).
• Experienced in reviewing, analyzing, and creating detailed documentation of business systems and user needs and producing and creating reports using Crystal Reports, Access. Over 10 years experience using Microsoft SQL Server 2008/10 to run and extract data queries that provide data sampling, project analysis, or testing verification.
• Very proficient in creating process maps, performing root cause analysis, and focused on customer needs and expectations.
• Experienced in writing technical processes and FSDs, TSDs and RSDs. Experienced with creating dashboards and scorecards for organizational purposes.
• Analyze test plans and results to ensure the finished product meets Functional Requirements and the end-users needs; Six Sigma Trained. Knowledge of SDLC (software development life cycle); experienced using and testing the Enterprise SAP Portal (FI/CO) and Confidential Applications.

TECHINICAL SKILLS:

Waterfall, Agile, ITIL, Build vs Buy, SQL, QuickBase, Business Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Quickbase Developer, Louisville, KY

Responsibilities:

• Provide support in QuickBase application development and implementation
• Develop custom pages using both the Quickbase API as well as regular Quickbase interface.
• Utilize scripting languages like JavaScript to develop and configure customized QuickBase Applications.
• Provide technical assistance for the development, design, and systems integration across multiple client engagements from definition phase through implementation.
• Assist in assessing clients’ technical environment and ensures successful implementation in their environment s.
• Execute development plans across multiple projects and revises as appropriate to meet changing needs and requirements.
• Provide technical assistance for estimating development effort, including costs, time frames resources, etc.
• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life.
• Promote and coordinate technical knowledge harvesting within the organization.

Confidential

Sr. Business Systems Analyst, Louisville, KY

Responsibilities:

• Followed the Waterfall and Agile methodologies
• Performed analysis and created detailed reports using Microsoft Report Builder.
• Identified workflow and business process requirements and related solutions over a wide ranging, complete business process including obtaining approvals, documentation, testing and training.
• Communicated with the Offshore Team and performed project walk-thrus for project validation.
• Performed testing and data validations in QA, UAT and PROD regions of the Confidential Vendorscape application and SQL Server Management Studio database.
• Liaison between the business clients (Banks and Attorneys) and the Development Team (US and Offshore)
• Experience with effectively prioritizing and executing tasks in a high-pressure and fast-paced environment.
• Developed and analyzed business requirements and translated them into software solutions (FSDs, RSDs) for Litigation, Foreclosure, REO and Bankruptcy cases.
• Experience with conducting research into systems issues and products as required.
• Performed database queries using Microsoft SQL Server 2008/10
• Performed Vendorscape Confidential data and application configurations based on client/vendor specifications.
• Created and performed client/vendor workflow and system analysis to determine recommendations and best practices for current system functionality
• Reported project statuses and tasks via meetings and through hosting WebEx sessions.
• Conducted validation of project deployment through 3 phases of QA, UAT and PROD.
• Work extended hours to meet project deadlines and/or to communicate with the offshore team.

Confidential

QuickBase Developer/IT Systems Analyst, Louisville, KY

Responsibilities:

• Developed and administered QuickBase applications and customized user interfaces
• Developed system integrations and conversions with client data into new system
• Identified problems to solve, and used innovative information technologies to make processes easier and more profitable for each customer
• Created customized forms
• HTML Integration
• ITIL
• Built customized dashboards for various management and departmental levels.
• Wrote VB scripts to customize application for clients
• Utilized defined processes and tools to ensure that each customer site/project was delivered and installed on time
• Coordinated post-project startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
• Participated in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned via conference calls, WebEx and in-person meetings.
• Relational Database expertise including data transformation
• Good balance of business and technical skills and able to cut to solution decisions quickly

Confidential

Business Analyst/Process Engineer, Frankfort, KY

Responsibilities:

• Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify school programs that had an impact on Kentucky Confidential (K - 12)
• Used ITIL methodology within the environment
• Documented processes for Developers and Infrastructure departments such as .Net procedures.
• Coordinated the development of all approved versions of business and functional specifications for specified applications.
• Reviewed technical documents with project management team and other offices to ensure business requirements were adequately reflected in technical planning documents
• Developed effective reporting tools such as dashboards for each departmental unit.
• Worked closely with developers, project management, and security and infrastructure teams to identify and maximize opportunities to use information and technology to improve products, services and/or business processes.
• Used Alteris, BMC Remedy for reporting purposes using the ITIL methodology
• Created end-to-end process flow charts
• Wrote, maintained and updated technical processes and procedures for the Ky Dept. of Education and Office of Education Technology Departments.
• Facilitated business meetings and acted as liaison between KDE and OET offices.
• Participated in and provided support for the functions of the KDE Project Management Office (PMO) for (K-12) for the State of KY.
• Developed and maintained productive working relationships with management, other departments (Developers, security, project managers, and infrastructure teams), customers, team members, and other groups

Confidential

Network Server Technician, Louisville, KY

Responsibilities:

• Imaged and formatted new computers for end-users within the company before deploying.
• Maintained servers and user accounts for each application.
• Organized and maintained asset inventory using MS Access database.
• Created processes built around receiving new assets and tracking them.

Confidential

Business Analyst, Louisville, KY

Responsibilities:

• Worked with developers to conduct testing to meet project timelines
• Tested PharMerica Legacy KPS Applications for Confidential and Confidential Dept.
• Tested and created test scenarios for Confidential and SAP (FI/CO) to validate live production using the SDLC process
• Setup and tested new hires in Enterprise SAP Portal
• Created DA&S Reports - Development Analysis & Specifications for FSD - Financial Systems Development
• Created projects, purchase orders and generated reports in SAP
• Edited and posted G/L accounts within Enterprise SAP Portal
• Tested and updated multiple tables within Enterprise SAP Portal
• Created Profit and cost centers within Enterprise SAP Portal Created functional requirements and performed unit testing on each work request assigned; GELCO and Gentran applications; Support Pack Testing
• Tested in PHS, P HQ, PHD before going live in PHP
• Created, added and deleted users to be able to access or revoke use of certain tables and reports within Enterprise SAP Portal
• Facility configuration within Enterprise SAP Portal

Confidential

Quality Analyst, Louisville, KY

Responsibilities:

• Performed internal audits using Metavance and Confidential platform systems in the Group Setup and Commercial Enrollment environments;
• Performed research and analysis to determine root cause of defects

Confidential

Tradeability Specialist/Testing Analyst, Louisville, KY

Responsibilities:

• Performed various testing and analysis on a web-based application called Xporta;
• Validated defects logged by teams before being reported to Xporta vendor

Confidential

Quality Analyst, Louisville, KY

Responsibilities:

• Reviewed, inspected, tested and performed quality checks on printers, desktops, laptops and scanners;
• Performed DC/AC test on Intermec Dot Matrix printers

Confidential

Business Analyst, San Francisco, CA

Responsibilities:

• Developed detailed user requirements, system documentation, workflow procedures, and data modeling;
• Developed projects based around Six Sigma Methodologies with focus on defect analysis.
• Developed, provided, or coordinated system training, educational tools and materials; Produced and created reports using Crystal Reports, Access and SQL Programming Queries that provided data sampling, project analysis, or testing verification;
• Created process maps, performed root cause analysis, and focused on customer needs and expectations;
• Documented the processes and the customization and assisted with testing and validating project solutions;
• Analyzed test plans and results to ensure the finished product meets Functional Requirements and the user’s needs;
• Analyzed reports for problems to determine root causes and produced solutions; Communicated solutions to clients and vendors and acted as a liaison between Confidential ITS and Levi Strauss & Co. and/or outside vendors in support of the systems;
• Maintained error logs with fixes for reoccurring problems.