TECHNICAL SKILLS:

UML, RUP, J2EE, .Net, Oracle, SAP Functionality Analysis, Interwoven’s Teamsite, RedDot, Vignette StoryServer, JSP, Java, SQL, XML, Perl, Webcasting (using RealPublisher), Visio, MS Project, Flash, HTML, Director, Javascript, Photoshop, Illustrator, CGI, QTVRs

EXPERIENCE:

Confidential

Responsibilities:

• Responsibilities included strategic project planning, business analysis, and information architecture.
• Managed and led moderated project teams in cognitive design methodology
• Managed a team that defined core and enhanced functionality for the web application efforts.
• Developed the navigational, functional, and informational templates/schematics/wireframes and the information architecture screen/site flows for the site and supporting database.
• Oversaw the application of user - centered psychology to development and research work including arranging focus groups for exploratory, development, and new application research projects.

Confidential

Responsibilities:

• Responsible for Business Analysis on proposed upgrades to the Claims process.
• Worked in a heavy process oriented environment with other BA/SA teams, technical architecture teams, QA teams, Development teams and PM teams across multiple company departmental touch points.
• Gathered User Requirements from across multiple departments.
• Participated and oversaw Confidential Sessions
• Developed Use Cases to exhibit functional interaction.
• Developed Functional Specifications that encompassed Wireframes and Element Charts.
• Handled change requests to facilitate changes to requirements.
• Developed test strategy based on user requirements.
• Assisted QA team with Testing scenarios and writing Test Cases.

Confidential

Responsibilities:

• Responsible for Business Analysis on the Customer Services area.
• Preparation of ‘As Is - To Be’ process and the business blue print.
• Gathered User Requirements from across multiple departments.
• Developed Use Cases to exhibit functional interaction.
• Developed Functional Specifications that encompassed Wireframes and Element Charts.
• Developed Test Strategy based on user requirements and worked with the QA team to align business goals in testing.
• Conducted focus groups to align marketing requirements.
• As part of team, developed study and finalization of ‘To Be’ process in SAP ERP Financials for Vendor Payments and SAP CRM which included Call Center and BCM integration, configurations, and business mapping
• Assisted with identifying configuration of document types for the purchasing documents.
• Maintained Change Log.

Confidential

Responsibilities:

• Worked as part of a team that defined core and enhanced functionality for the Telematics application efforts.
• Facilitated Confidential Sessions and user Interviews.
• Strengthened collaboration by cultivating and maintaining user relationships across many company-wide departments, as well as being a liaison between Business and IS specifically for the Customer Service arena.
• Provided strategic direction for Business stakeholders based on research and analysis.
• Gathered and analyzed the business, user, consumer, and technical requirements for SDLC.
• Analyzed and highlighted gaps for migrations and projected systems.
• Wrote elaborate BRDs (Business Requirements Documents) for the Customer Service area, while also aligning and collaborating with other team members for their assigned Modules.
• Worked directly with Clients’ VP of PMO to ensure streamlined project flows.
• Managed requirements, wrote detailed use cases, improved traceability, and reduced project risk using best in class tools.
• For both existing and projected requirements, developed user processes and Use Cases by working with UML for programmers using RUP based methodologies.
• Documented As-Is and To-Be Process Maps as part of Change Management.
• Defined Functional Specifications/Process Models and led with a team to devise and/or flush out Functional Specifications with an affinity for the iterative process.
• Created detailed traceability views that displayed parent/child relationships and showed requirements that may be affected by upstream or downstream changes
• Performed project version comparisons with project baselines to improve project efficacies
• Used advanced real-time integration for requirements definition, traceability, analysis and organization using Rational Requisite-Pro
• Automated defect and issue tracking, workflows and e-mail notifications to enhance team communication and coordination using Rational Clearquest and other methods.
• Requisite-Pro to create and trace business requirements
• Clearquest for risk analysis and issue tracking

Confidential

Responsibilities:

• Managed complex projects and implemented processes and teams in a multi-country development environment.
• Facilitated cross-country communication to gather requirements across multiple departments and organizations
• Worked on legacy mainframe migration to a J2EE architecture and best in class backend data systems.
• Worked directly with Clients’ VP of PMO to ensure streamlined project flows.
• Developed report specs to give to developers for user requested reports for various functional areas.
• Successfully configured material staging to production areas as well as ability to set up detailed automated warehouses.
• Highlighted relationships between Materials Management, Production Planning, Sales and Distribution, Warehouse Management,
• Streamlined sales processes including sales contracts, sales orders, sales inquiries
• Strong understanding of SAP processes and able to interact fluidly with managers, users and subject matter experts.
• Ability to exhibit SAP use to meet production schedules, demand structure and order management, improve vendor communication and visibility of material shortages, inventory movement etc.
• As part of team, developed study and finalization of ‘To Be’ process in SAP SD/MM & SRM which included MM & SD Configurations and business mapping
• Ability to create and pull detailed custom reports, execute mass custom system changes (LSMW’s), as well as mass maintenances.

Confidential

Responsibilities:

• Conducted interviews and Confidential sessions.
• Acted as primary liaison between Business areas and IS.
• Worked with the SME’s, IT managers, and software architects to identify key application requirements.
• Managed Confidential walk-throughs with both business and development teams in coming up with better use case requirements
• Documented Business functions and processes for the Financials Reporting area.
• Wrote UML Use Cases using Rational tools and prepared complex Business Rules Tables.

Confidential

Responsibilities:

• Worked on a first of its kind Interactive Application System that would streamline the paper-intensive process prevalent in movie-making.
• Created Business Process Flows that exhibited the entire spectrum of Application interactions including Budgeting, Production/AD Depts., Script Changes, Dailies Management, Vendor Management, Purchase Orders, Project Tracking
• Organized and held SME interviews
• Gathered and managed complex requirements for the project
• Guided Users and SME’s in a collaboration to design extensive Confidential ’s
• Developed Use Cases, BPADs, and Functional Specifications.
• Worked with Technical team to develop prototypes over five iterations
• Responsible for Iteration Management and ensuring all User feedback was incorporated in Testing

Confidential

Responsibilities:

• Responsibilities included strategic project planning, business analysis, and information architecture.
• Developed the navigational, functional, and informational templates/schematics/wireframes and the information architecture screen/site flows for the site and supporting database.
• Led and moderated project teams in cognitive design methodology and the application of user-centered psychology to development and research work including arranging focus groups for exploratory, development, and new application research projects.

Confidential, New York

Responsibilities:

• Responsibilities included strategic project planning, business analysis, and information architecture.
• Developed the navigational, functional, and informational templates/schematics/wireframes and the information architecture screen/site flows for the site and supporting database.
• Led and moderated project teams in cognitive design methodology and the application of user-centered psychology to development and research work including arranging focus groups for exploratory, development, and new application research projects.

Confidential, New York

Responsibilities:

• Developed the navigational, functional, and informational templates/schematics/wireframes and the information architecture screen/site flows for the site and supporting database.
• Responsibilities included strategic project planning, business analysis, and information architecture.
• Led and moderated project teams in cognitive design methodology and the application of user-centered psychology to development and research work including arranging focus groups for exploratory, development, and new application research projects.
• Strong program initiation, writing and communication skills and the ability to juggle across multiple clients and departments.
• QA’d all creative and technological aspects of proto-types. If required, conducted user testing and/or focus groups.
• Conducted user testing and testing text-based/beta prototypes and proprietary strategy sessions.

Confidential, San Jose, CA

MANAGER WEB And CREATIVE

Responsibilities:

• Led a team that devised the site information architecture for global events websites for Confidential, Inc.
• Worked to implement scope and timelines for projects.
• Developed innovative solutions for the collection of data.
• Researched business needs and requirements for users and external clients.
• Translated business requirements and objectives into functional specifications using creative strategy and technological knowledge
• Ensured functional specifications meet technical possibilities and attainable implementation goals
• Revised Functional Specifications according to feedback.
• Designed the Information Architecture (IA), User Interaction Briefs, Workflow Diagrams, Templates/Schematics/Wireframes for the Functional Specifications
• Translated business requirements and functional specifications alongwith IA to Creatives.
• Worked with the Creatives to deliver marketing goals.
• Translated business requirements, functional specifications, and Creative strategy and IA for Techs/IT.
• Worked to ensure the Creatives’ vision and Techs’/IT ability comes together.
• Worked with Techs/IT to create Beta-Prototypes.
• QA’d all creative and technological aspects of proto-types. If required, conducted user testing and/or focus groups.
• Creatively devised hierarchical classification schemes and taxonomies for information retrieval.
• Provided internal and external communications facility for Cisco offices worldwide.
• Researched business needs and requirements for sites and print from regional and global offices.
• Identified immediate and long-term business and IT needs.
• Gathered feedback from all departments and/or clients to ensure business needs are met for deployment.
• Tracked project goals to ensure on-time delivery.
• Monitored current technological trends and advances.
• Identified and informed of advantageous technologies.
• Worked with key players to address style guide issues and develop future site builds; coded informational and functional templates for Networkers Australia using HTML and Javascript. Responsible for all copy on pages.
• Operated the events Developer 2000 and Oracle databases for courses, registration and other event relevant material.
• Worked on SAP functionality and customization specifically for Events Registration. Worked with vendors to ensure reporting management.
• In addition: Worked with marketing to gather short and long-term global business objectives; Devised strategies that will increase global exposure for clients; Increased advertising revenue for company by increasing exposure; Worked with IT to track site traffic, revenue clicks, and page impressions to seek marketing goals; Researched and monitored current market trends of business demographic; Worked with marketing to transform trends into marketing and/or public relations opportunities that will aid revenue growth; Helped identify demographically business conducive advertising opportunities; Helped pitch online initiatives to internal and external clients and advertisers; Oversaw all copy and art development.

Confidential, Santa Clara, CA

WEB PUBLISHER

Responsibilities:

• Promoted from Web Publisher.
• Wrote the design document for international sites.
• Created and produced the infrastructures and coded the architectural components of global and regional multilingual websites for Chinese, Japanese, Russian, French, German and Spanish while keeping a cultural perspective along with also publishing in the Japanese area.
• Created templates for the global as well as regional areas in preparation for Broadvision implementation which would render personalized content. Guided regions in developing metadata specific to culture.
• Worked to produce a static website from dynamic E-Commerce catalogs in order to implement product catalog value in other parts of the world. Specified SAP functionality and customization.
• Managed regional updates and workflows in France, Russia, China, Japan, and Czechoslovakia.
• Responsible as part of the Strategic Development Group for evangelizing and utilizing emerging technologies to gain competitive advantage for the company.
• Worked on PeopleSoft functionality and customization for the global language portals.
• As Web Publisher:
• Created and maintained a world class website for a market leader in Networking solutions.
• Designed site graphics
• Researched and implemented a publishing tool for Quark to HTML conversions.
• First person to test and aid in Teamsite/Interwoven implementation - a website publishing and content management tool.
• Solely redesigned and maintained an entire microsite for ‘Netgear’. Responsible for all copy on pages.
• Created web marketing reports and promotions for the web.
• Developed, updated and maintained HTML and Dynamic HTML pages, Java applets, as well as multimedia productions on one of the top web sites in the world. Shared responsibility for copy on pages.
• Coordinated with QA team and content developers to get bugs fixed. Coordinated with the Web Technical team and IS on all technical matters. On call via mobile for regional emergencies and fixes in other parts of the world.
• Utilized Flash, Director, some Javascript, CGI, QTVRs, and Webcasting (using RealPublisher).
• Established an excellent working relationship with the three top agencies in an effort to obtain the best script submissions.
• Worked with writers in developing storylines; researched and proposed directors and lead actors for major motion pictures and worked with agents in assembling availabilities for them.
• Helped acquire line producers to work on budgeting requirements