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Web Applitions Support Resume

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CA

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SUMMARY:

To work in a challenging role as Applications Support Analyst. Where I can utilize my skills, and gain further competencies while achieving my responsibilities and contribute to the organization's business objectives and profitability and to enhance its reputation.

TECHNICAL SKILLS:

Web Developing: HTML - CSS- JavaScript.

Database: MySQL (Workbench) - MS SQL Server - MS Access.

Salesforce Technologies: Creating Roles, Profiles, Custom Objects, Reports, Dashboards.

Software: Active Directory, Microsoft Office 365, VMware applications.

Business Applications: Salesforce (CRM), Mainframe DB2, IBM Security Access Manager, ADP (HR & Payroll).

Networking: LAN & VPN/Remote Connectivity, TCP/IP.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Web Applications Support

Responsibilities:

  • Provide account management support across multiple platforms and applications (Mainframe RACF, Mainframe DB2, Windows AD, SAP, IBM Security Access Manager, IBM Security Identity Manager, IBM Security Governance and Intelligence.
  • Provide stable production systems environments and ensure that systems are available each day as per published availability commitments. Prepare systems availability reports and document reasons for exceptions and corrective action to rectify problems.
  • Support access provisioning / de-provisioning and resolve all access issues on mainframe, web security, SAP and other platforms.

Confidential, Riverside, CA

Applications Support Analyst

Responsibilities:

  • Installing and upgrading software, implementing file backups, and configuring systems and applications like (Active Directory, Office 365, Conference programmers, Velocity card management system, Odyssey HMS - Housing Management Systems, WASP inventory suite).
  • Implemented of Database Management SQL Principle, Securable, Permission, Roles and Authentication Modes as a part of Security Policies for various categories of users.

Confidential, CA

Applications Support Analyst

Responsibilities:

  • Analyze, maintain and troubleshoot human resource information systems and other human resources computer applications and systems.
  • Configuration development as per the client requirements in Success factors.
  • Onboarding Modules.
  • Lead projects which impacts data maintenance on the HRIS, including mass updates.

Confidential, St. Petersburg, FL

Applications Support Analyst

Responsibilities:

  • Support HRIS implementation project/program for ALL areas (compensation, benefits, onboarding, recruitment, time and attendance, applicant tracking, performance management, training, change management).
  • Customer support and contact for members of the HR teams and employee related services (Employee Self Service & Manager Self Service).
  • Develop in-depth understanding of underlying data, data structures, and business uses to ensure reports meet client needs.

Confidential

Project Manager for HR and Business Applications

Responsibilities:

  • Develop and oversee processes to ensure data integrity, including evaluation of current data entry and management, and routine data audits.
  • Project manager for HITS HCM ERP application.
  • Supervised the day-to-day functions of the bank and provided expert guidance.
  • Expert in troubleshooting daily work problems related to IT operations.
  • Testing process and implemented upgrades to the core data processing system and all 3rd party software applications.

Confidential

Business Analyst

Responsibilities:

  • Analyzed client functional area architecture and business requirements, gathering, customizations, data migration, testing, training and deployment for Core Banking project.
  • Managed and coordinated implementation of the Core Banking system.
  • Researched, proposed, and implemented technical solutions.

Confidential

HCM Application Consultant

Responsibilities:

  • Implementing the following HCM Modules (Personnel Administration, Organizational Management, Time Management, Payroll, Employee Self Service, Manager Self Service, Performance Management).
  • Managing and testing cycles.
  • Gathering and analyses customer's functional area architecture, requirements and business process.

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