Founder / Ruby On Rails Developer Resume
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SUMMARY:
- Develop and test Ruby On Rails Applications
- Create and contribute to Github repos and forks
- Experience developing, testing, and deploying Rails 4+, Ruby 2+
- Research, Testing, Implementation, and Deployment
- Cloud based development environments for real time sharing
PROFESSIONAL EXPERIENCE:
Confidential
Founder / Ruby on Rails Developer
Responsibilities:
- Develop mobile and web applications for broad based market release
- Write code and public documentation for deployments
- Developed and tested in both Windows and Linux environments
- Testing and bug fixing
- Deployment to Heroku and AWS experience
- Wrote instructions on converting cloud MySQL server to PostgreSQL
- Cloud based development environment
Confidential
IT Support Professional
Responsibilities:
- Created standards of PC deployments for faster life cycle turnaround
- Analyzed failures and implemented root cause resolution
- Issue documentation and workaround/resolution deployment
- Tested software and OS integrations for Windows, OS X, and Linux ( Confidential )
- Reduced cost of support and increased support levels
- Wrote, validated, and released scripts for a national environment
Confidential
Senior Helpdesk Support
Responsibilities:
- Global PC & Application Standards Committee Member
- Migrated environment to Windows 7 and tested Windows 8.1
- Managed deployment server and technology support to meet departmental requirements
- Deployed new remote support technologies with accompanying documentation created
- Built, deployed, and repaired PC’s with hardware resulting in reduced deployment time
- Completed test and documentation for custom software application installation/functionality
- Managed on - site IT contractors
Confidential
Tier 2 Support
Responsibilities:
- Work with DevOps to provide root cause analysis for advanced issue
- Multi-task to manage multiple tools and ticketing systems simultaneously
- Write and post customer-wide notifications for issues affecting normal operations
- Open, follow-up, and close support incidents via email and phone
- Manage customer interactions in high profile escalated cases
- Mentor new hires and coach existing Tier 1 employees
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