I.T. Software Analyst & Mendix Developer Resume Lenexa, KS - Hire IT People

SUMMARY:

Internet Technology background in the Health Services and Insurance industry. Developed and maintained web applications processing insurance applications and medical exams. Interested in pursuing an Internet Technology position with the opportunity to build on my experience with web development and support.

TECHNICAL SKILLS:

Mendix, Microsoft Access, Microsoft SQL, HTML, JavaScript, XML/XSD, Excel, Word, Adobe Professional, and LexisNexis InterAction.

WORK EXPERIENCE:

I.T. Software Analyst & Mendix Developer

Confidential, Lenexa, KS

Responsibilities:

Development and Production support of web application built in Mendix. The application processes insurance orders and medical exams from call centers for healthcare and insurance companies.
Worked in Agile Environment with daily stand - up meetings, provided updates to ensure next build release met the business requirements and deadlines. Development in Mendix involved working on stories: creation of design documents, performed code changes with unit testing, and attended Code Review with developers before commit to main branch. Performed deployment of new release to Mendix Production and Test environments.
Worked in ticket system environment using FootPrints and ServiceNow as ITIL user for all work done: Followed ticket workflow process for development/code changes, created work requests/tasks, Production monitor, research to resolve incidents on daily basis, assign tickets to correct department/team, update ticket of issues reported/resolved, and verified completed tasks before closing tickets.
Production support includes monitor application logs, troubleshoot and document steps to resolve orders with issues, and update tickets. Available on call outside business hours for Production support and new release deployment.
Responsible for updating documentation of the Mendix and Legacy applications: Step-by-step instructions and screenshots on how to monitor Production, deployment, list of SQL scripts to resolve Production data, priority of errors in logs to look out for, and FAQ section to troubleshoot most common issues.
Point person to support, update and monitor the Legacy automated system (vb) in Production, processing Term Life insurance orders from call centers. Created customized spreadsheet reports from SQL queries from Production database based on client requests.
Successfully completed 4-month project to remove Legacy system dependency on 3rd party systems and move to on premise. This involved gathering the specifications and documentation of the required network connections, machines, applications, databases, and making changes in the source code to work with on premise systems.

Applications Systems Analyst & Forms Specialist

Confidential, New York, NY

Responsibilities:

Processed DCM tickets generated by InterAction and users. Researched and updated contact (including "Goes By:" field) and company information in the LexisNexis InterAction CRM database and following formatting guidelines. Average 80 tickets daily.
Verified and updated company information of all contacts by association to: company address, phone and fax number, and website link. Also, checking contacts for duplicate information.
Performed data cleanup of duplicate contacts by merging.
Documented in InterAction Global Notes of all contacts worked on; date/time stamp with website links of research sources and brief details about the changes.
Assigned tickets to other data stewards and filtered out tickets with contact information unable to be researched.
Switched to other various Confidential tasks based on priority: updated partner contact information in Microsoft Outlook and InterAction web client via proxy.

Applications Systems Analyst & Forms Specialist

Confidential, Basking Ridge, NJ

Responsibilities:

Responsible for Production support - this involves promptly fixing database errors from system or user error, and verify information is correct and populated on the forms before sent to client.
Update/modify the application and database based on client business requirements - involves designing each tele-interview account to work with the client scripting rules.
Customize the print process code to populate data on all types of state forms and output with XML.
Create/update client state insurance forms in PDF with Adobe Professional - adding fields and using JavaScript to calculate data and return values based on answer.
Debug failed orders from XML/XSD data verification process - using Microsoft SQL to query failed orders and locate the invalid data causing the errors. After Change Request Ticket approval, I correct the data and reprocess the order(s).
Performed testing of code changes, debugging and document errors for all accounts in Test before deploying to Production.

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I.t. Software Analyst & Mendix Developer Resume

Lenexa, KS

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