Application Support Executive Resume Phoenix - Hire IT People

SUMMARY:

I have a total 6 Years of IT experience in Infrastructure, Application Support and maintenance of software applications. Technologies used primarily are SQL, UNIX, ETL, Web Application server and .net. Additionally, I also have knowledge on incident/Change/problem management in banking domain.
Technical background with over 5 Years of experience in PL/SQL and UNIX, Shell Scripting.
Experience in production support and application maintenance of large and critical application with 24/7 uptime.
Working with Performance analyst and Database Administrators and Development team to tune the code with performance and consistency (with the requirements) as the main factors of consideration.
Having strong troubleshooting skills in application support and maintenance.
Having excellent analytical skills.
Knowledge of Incident Management and problem management while providing L2 application support.
Has been part of the Change Management process involved for executing changes in the production system.
Effective Team Player, excellent work ethics, ability to work in a diverse environment and self - motivated to contribute towards team/company goals, in addition to individual commitment towards excellence.

TECHNICAL EXPERTISE:

Computer Hardware Systems: Windows, UNIX, RedhatOpenshift

Database: Oracle, MSSQL Server 2012, Sybase.

Programming Languages: PL/SQL, Shell Scripting. C#

Software: SVN, NOC (Managed Objects), Control M, Service Now (SNOW), Informatica Power Center, Talend.

Others: TFS,VisualStudio2010,SQLServerManagementStudio2008,PLSQLDeveloper,DSPM,Putty,AppDynamics,Wily,Sitescope,WireShark,Slack,Jira,Icinga,GrafanaSplunk,Voltage SecureData,Vormetric encryption Key Management,Oracle/MSSQL TDE.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

Application Support Executive

Responsibilities:

Configuration Set up for web Application server and closely working with dev team for performance tuning.
Set up Infrastructure Monitoring of critical application using the tools
(Wily, Sitescope, AppDynamics, Splunk, NImsoft, Dynatrace, Grafana) provided by AmEx.
Creating or modifying scripts to resolve or automate any manual efforts.
Perform Incident Management, Problem Management and Change Management as per BAU activity.
Certificate management for different stakeholder and Keep them in repository for expiry notification and future use.
Monitoring the cloud application performance through app Dynamics and fine tuning the code with the help of Development team.
We also do monthly capacity planning for all our supported application and provide the details to application owner.
Perform the deployment through GIT, Jenkins in Redhat Open shift environment.
Successfully documented processes, workflows, procedures and research to the finest detail
Perform the pre-& post application validation during release activity.
Perform the DR activity and maintain DR record up to date whenever necessary in GRC Archer tool.
Documentation of all the issues resolved and maintain a central knowledge repository (Confluence & Team Site) for easy reference. Also amend the new changes with the existing documents.
Understand the new functionality and prepare document and train offshore team members for future deliverables.

Confidential

Support Executive

Responsibilities:

Monitoring the performance of Control-M batch and resolving the batch issue on priority.
Monitoring the critical application using the tools provided by CS.
Resolving the user request and granting access to the application support by us.
Resolving the access issue for internal and external users and provide them resolution as soon as possible.
Participate in weekend release activity and perform the application checkout for QMW activity.
Mentoring and grooming new joiners in the project
Documentation of all the issues resolved and maintain a central knowledge repository (MyITHelp) for easy reference. Also amend the new changes with the existing documents.

Confidential

Assistant System Engineer

Responsibilities:

Production Support Executive of a team, which involves monitoring and supporting users to set up their monitoring of various nature of components like URL,Control M jobs,DB Monitoring, Messaging systems, disk space, process and various others using the monitoring custom built monitoring agents both on WINDOWS and UNIX.
Implementing the monthly SLA compliance policy and quality control checks.
Resolving the tickets based on priority to maintain the SLA.
Analyzing the system design and providing the optimum solution for an issue
Direct interaction with Confidential for any issues encountered by them.
Providing 24/7 critical support to the Credit Suisse monitoring agents
Mentoring and grooming new team members in the project
Documentation of all the issues resolved and maintain a central knowledge bank (KPS) for easy reference.

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Application Support Executive Resume

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