SUMMARY:

• Technically diversified professional with excellent problem solving skills;
• Experience working in a fast - paced 24/7 (on-call) team structured environment;
• Tenacious attention to detail and polished communication skills;
• Self-motivated and results-oriented individual with competent interpersonal skills;

TECHNICAL SKILLS:

Software: Veritas Netbackup 3.4, 4.5, 5.0; Job Schedulers: Autosys, BMC, Tivoli Work Scheduler, Opalis Robot, Adic Tape Library, Windows 2003/7, XP; MS Office: Word, Excel, SMARTS, HP Openview, NetPhysics, GOMEZ, SPLUNK, CA Spectrum, Remedy, Lotus Notes, Load Balancers and Netscalers, Weblogic, JBoss, Apache, Tidal Job Scheduler.

Courses: Veritas Netbackup 4.5/5.0 for UNIX & System Admin Intermediate 9OE; Shell Programming under UNIX; UNIX Operating System.

EXPERIENCE:

Confidential, Herndon, Virginia

Production Support Analyst II

• Providing specialized technical support and scheduling of financial organization's production systems and technical support on system software and hardware for the delivery of financial services to internal and external clients using applications like Credit Loss Management System, Quality Assurance System and Eboutique, Credit Portfolio Analytics and Guaranteed Assets Guaranteed Obligations.
• Providing support for the Financial Reporting group in meeting corporate and regulatory monthly, quarterly and annual reporting obligations. Also, providing adhoc support to the group in meeting analytics and research exercises embarked upon by the organization.
• Responsible for providing excellent customer service and assisting customers with software, hardware and network operations and maintaining proper documentation of system incidents (Remedy), and customer inquiries on daily log.
• Ensuring that the Service Level Agreements are met for both upstream and downstream customers and also keeping the document as well as the group contingency plans up-to-date.
• Monitoring scheduled batch jobs for successful completion and proactively resolving failed jobs on Autosys Job Scheduler.
• Coordinating scheduled enterprise upgrades and enhancements like DBMods, Patches, Changes and Releases.
• Troubleshooting and resolving user-related problems with various applications utilized in providing mortgage services in the Financial Reporting and Credit Loss Management groups.
• Providing 24/7 shift coverage at the Enterprise Command Center triaging issues and managing the incident, problem and change ticket queues of the Credit Loss Management team.

Confidential, Wilmington, Delaware

Senior Computer Operator

• Administered the Netbackup Master server and the Media Server for efficient backup of enterprise data.
• Monitored all enterprise backups for successful completion.
• Configured the Netbackup Master by adding and removing clients as requested.
• Scheduled backups as requested on the Backup Volume Manager and monitor backups for successful completion.
• Troubleshot and provided solutions to backup failures and escalate to the necessary Admin whenever required.
• Disaster Recovery by restoring data for users as requested by clients on a daily basis.
• Generated backup reports and ensuring statutory backups compliance as required by the supervisory authorities.
• Installed and configured new equipment and peripherals.
• Installed operating system upgrades.
• Ensured that backup tapes are sent offsite for safekeeping and recalled when needed from Iron Mountain.
• Maintained the company’s matrix of backup media and ensured the location of every media at any point in time.
• Documented all the Activity Logs on all the system-created directories and files for users and established appropriate file protection.
• Performed recovery/restart procedures as needed.
• Edited Shell scripts and Cron jobs related to enterprise backups.

Confidential, Princeton, New Jersey

Operations Analyst

• Provided first level production support for the online Wall Street Journal, Factiva.com and Marketwatch.com.
• Provided initial diagnosis and triage of issues as they are reported via email or phone or as detected by monitoring systems including Gomez, NetPhysics, Smarts, Splunk, SiteScope and Cacti.
• Periodically verified content and availability of the company’s products online.
• Performed escalation notifications to management and support staff as defined by Service Level Agreements (SLA), coordinating appropriate resources along the way.
• Documented each issue and its workaround or resolution in Remedy ticketing system, saw resolution through to completion, performed daily follow up to ensure that issues are completed.
• Provided for new operators and assisted users with web-based tools to access the various company’s products.

Confidential, Pennington, New Jersey

UNIX Operator

• Verified backups and restored pulling/shipping tapes.
• Performed restore for users on a daily basis.
• Determined root failure issues and resolutions.
• Checked both master and media server on daily basis.
• Monitored servers using ITO and Ominiback.
• Updated/modified script.
• Responsible for Tape library.
• Managed Legal Compliance Department tape retention requests.
• Compiled numerous backups’ reports on tape, clients and robotic devices.
• Maintained manage-now ticket queue. Create/Close ticket.
• Provided On call support for all backup issues.

Confidential, Princeton, New Jersey

UNIX Operator

• Updated all run books/procedures for all applications.
• Performed daily, weekly and monthly backups with Veritas Netbackup.
• Monitored network using HP Openview.
• Monitored batch jobs/Backups using Autosys.
• Documented all the Activity Logs on the system.
• Verified backups and restored pulling/shipping tapes.
• Performed recovery/restart procedures as needed.
• Created directories and files for users and established appropriate file protection.
• Ran end of day batch process.
• Checked available disk information and utilization on a regular basis.
• Troubleshot 80% of the system error and escalated to the System Engineers.
• Opened/closed and updated ticket with resolution using Service Center.