SUMMARY:

• HiI have more than 20 years of IT experience. Two years as a global team manager, three years as team lead and more than seven years of experience as Middleware Web Administrator.Passionate about solving problems, enjoy working with world class people and love to work on cutting edge technological platforms.
• Responsible for managing a global team of twenty resources, ensure 24x7 operations of franchise critical applications for Citi Bank in both USA and LATAM Countries.
• Involved in many projects both pilots and full blown. Supported / Participated in projects from design/architecting stage to completion. Worked with multiple teams and worked on various projects. I interacted with project stake holders and clients across lines of businesses as part of projects handled.
• Handled high pressure, high volume production applications with various clients from multiple lines of businesses in financial industry with prestigious financial institutions.
• I am a beginner in cloud technology and its concepts. I am In the process of acquiring knowledge in cloud technologies such as kubernetes, Docker, and Pivotal Cloud Foundry.
• As a member of 24X7 support group, involved in resolution of trouble tickets for production environments on day to day basis.
• Excellent team coach and leader, Excellent team player and Managed / mentored a team of junior web admin SMEs (Subject Matter Experts).
• Excellent organizational, multi - tasking and task prioritizing skills and works with minimal / no supervision.
• Extensive work experience with Data Power XI50 / XI52 appliances, WebSphere 5.0, 6.0, 6.1, 7.0, 8.0, Tomcat 5.5, 6.0, Siteminder, hands on with Jboss and WebLogic. Extensive work experience with Apache, IBM HTTP, iPlanet and IIS Web Servers.
• I have extensive experience with SSL Certs, Load balancers, Firewalls, Data Power XI50/XI52 appliances, TCP/IP, DNS etc.
• Highly motivated, self-starting, and committed to achieving results with strong sense of ownership and follow-through to resolution.
• Strong problem solving skills and comes up with creative and flexible solutions.
• I am looking for a challenging environment with career growth opportunities.
• Fifteen plus years of experience in Maintenance of Internet/Intranet, Client/Server applications.
• Two years as Manager Middleware Web Operations at Citi Bank.
• Three years as Team Lead Middleware Web Operations and seven years as team member at JP Morgan Chase.
• Responsible for managing a global team of twenty resources to ensure health and operations of 24X7 running franchise critical applications for Citi Bank in both USA and LATAM Countries.
• I am involved in many projects both pilots and full blown. Supported / Participated in projects from design/architecting stage to completion. I worked with multiple teams on projects and interacted with stake holders and clients across multiple lines of businesses as part of the projects handled.
• Handled high pressure, high volume applications with various clients from multiple lines of businesses.
• Managed/Mentored a team of junior web admins.
• Excellent analytical, problem solving, documentation and communication skills
• Extensive involvement in Design, Development, and Testing of web applications using J2EE and Java related technologies.
• Extensive experience in installation, configuration, administration, load balancing, clustering and trouble shooting of complex environments of WebSphere Application Server 3.x/4.x/5.X/6.0/6.1/7.0 with back ends like Oracle, MS SQL, DB2 and Sybase on both Unix and Windows platforms.
• Extensive experience with several web servers (Microsoft IIS 4.0, 5.0,6.0,7.0, IBM HTTP Server, Apache web server and iPlanet / Sun One web servers).
• Strong technical skills in Unix / Solaris and NT/2000 Administration.
• Strong Experience in Deploying and trouble shooting Java Beans, Servlets, JSP, JDBC, and JNDI related issues.
• Beginner skills at programming on different Java IDE’ s like IBM Visual Age for Java, IBM WebSphere Application Developer (WSAD) and Eclipse
• Well-versed with software development life cycle.
• Involved in upgrading and implementing patches for the WebSphere Application Server, Deployment Manager and Web Servers.
• Strong skills in supporting, installing and troubleshooting Tomcat 5, 5.5 and 6.0
• Hands on experience with JBoss and WebLogic.
• Moderate Unix scripting skills
• Extensive work experience with Data Power XI50 appliances, involved in initial configuration like setting up the devices, adding the network routes, enabling WebGUI admin interface, create domains, users and deploy applications and help test / troubleshoot the applications. Promote applications from Development to QA/UAT and from UAT to Production and DR environments. Configure monitoring on DataPower logs and generate alerts.

EXPERIENCE:

Confidential, Richardson, TX

Consultant systems engineer

Software used: WebSphere ND, IBM Http Server, Tomcat, jBoss, Siteminder.

Responsibilities:

• Build professional relationships with the clients. Ensure client satisfaction on engagements.
• Build new WebSphere Application Server based environments, Configure Siteminder CA with Web Servers, ensure various Blade logic Jobs are created and the environments are transitioned over to operations teams for day to support.
• Ensure the environments are compliant with ESM security standards.
• Work with operations teams to provide solutions and triage issues associated with client facing applications and participate in24x7 on call as per the team schedule.
• Perform RCA and Involve capacity, developers and other infrastructure teams to find solutions for the problems discovered during RCA.
• Provide on call and day to day triage support for production and lower level environments.

Confidential, Irving, TX

CTI CIS Digital Middleware Web Operations Manager

Software used: WebSphere, IBM HTTP Server, Siteminder, iPlanet (Sun one Web Server), NDM (Connect Direct), Pivotal Cloud Foundry (PCF).

Responsibilities:

• Ensure the Application environments are secure and safe for the customers to transact online by applying Fix packs, adhering to vulnerability threat management practices and to fix Citi Internal vulnerability Assessment findings.
• Ensure changes requests to production environments are accepted in a timely manner and executed without errors.
• Drive team’s performance, deliverables, productivity, priorities, technical competency, motivate team to document operational Procedure books and maintain weekday/weekend/Holiday schedules globally.
• Set team’s targets and goals in alignment with firm’s objectives and navigate / coach team to accomplish the set goals.
• Recognize team for its accomplishments and keep the team motivated.
• Responsible for Operations Process management, process improvement, participate in RCAs, and Handle client escalations.
• Organize meetings with clients and stakeholders to socialize the process / procedural enhancements and implement such operational changes smoothly without generating noise.
• Analyze incidents, identify patterns and implement self-service solutions or permanent fixes to reduce the incident volume.
• Poster great working relationships with clients and partner teams.

Confidential, Houston, TX

Web Admin and Team lead

Software Used: DataPower XI 50, WebSphere 4.0,5.0,6.0 and 6.1,7.0, 8.5, Weblogic 8.0,Tomcat,JBOSS, Apache, IBM HTTP, iPlanet, IIS, Vignette, MyAnyTimeAnyWhere, Janus, Siteminder, getAccess, NetScape Directory Server 5.1, MS Office, Visio, MS Project, Java, EJBs, and Servlets.

Responsibilities:

• Support of Business Critical applications in Production / Disaster Recovery / UAT / QA /Dev environments.
• Use of peregrine for problem management and resolution.
• Install WebSphere Base, WebSphere ND and federate them into cells. Deploy Business Critical applications on WebSphere Server farms with failover and load balancing capabilities in Windows and Solaris / UNIX Environments.
• Install Tomcat, Apache web servers and configure JK connector with apache web servers for load balancing with multiple tomcat instances.
• Install, configure and troubleshoot WebSphere Plug-in.
• Install and configure apache, iplanet and IBM http web servers.
• Install, configure and troubleshoot Site minder web agent agents with Apache, IBM HTTP, SunOne / iPlanet and IIS Web Servers.
• Install, troubleshoot and support of Weblogic application server.
• Extensive experience in both Unix and windows environments.
• Ordering and installation of SSL certificates.
• Trouble shoot, Root Cause Analysis and Performance Tuning.
• Adhere to Change Management and Change Request Policies.
• Co-ordination across multiple regions around the globe.
• Applying patches as per the requirement.
• Interaction with Network, Firewall, Security and Project Management Teams.
• Medium shall scripting
• Light UNIX SA work on Solaris 8, 9 and 10.
• E-trust was used on some of the Web environments supported.
• Experienced in Requesting and configuring PKI for security.
• Configured NetScape Directory (LDAP) Server with iPlanet Web Server
• Rack/stack, configure, trouble shoot, code promotion and support XI50 Data Power appliances.
• Extensive work experience with Data Power XI50 appliances, involved in initial configuration like setting up the devices, adding the network routes, enabling WebGUI admin interface, create domains, users and deploy applications and help test / troubleshoot the applications.
• Promote DataPower applications from Development to QA/UAT and from UAT to Production and DR environments.
• Configure monitoring on DataPower logs and generate alerts.
• Good CLI experience including the firmware upgrades.
• Open PMRs with IBM DataPower support and follow-up to the resolution.
• Well versed in Service Oriented Technology
• Experienced with Web Services Proxy and Multiprotocol Gateways
• Hands on experience with Security policy within DataPower
• Experienced in migrating Proxies and other DataPower objects between environments.
• Advanced knowledge of WebSphere platforms.
• Very good knowledge of Solaris and Linux and windows environments.
• Experienced with DataPower troubleshooting, services instrumentation and logging.
• Extensive experience with Data Power * Load Balancer, SSL and HTTP protocols.

Confidential, NC

Web Admin

Responsibilities:

• Installed DB2, WebSphere application server for Test, User Acceptance, Training, Pre-Production and Impact environments.
• Created multiple WAS Application Servers.
• Created EJB Containers, Deployed and Managed EJBs.
• Created Servlet Engines, Web Applications and Servlets.
• Used xmlconfig extensively to create multiple servers and components.
• Created Data Sources.
• Generated and Deployed and troubleshot Web-Server Plugins.
• Deployed Developer code in the pre-production and production environments.
• Assisted in troubleshooting as new applications are deployed.
• Back out the deployed code if necessary.
• Did performance tuning including JVM optimization.
• Responsible for troubleshooting of both pre-production and Production environments of WebSphere 3.5, 4.0 and 5.0
• Used WSCP for automation of tasks.
• Involved in Application design, Development of JSPs and Servlets using open source ecllipe and junit test.

Confidential, TX

Web Admin

Responsibilities:

• Installed WebSphere application server and Host Publisher Server for Development and testing purposes.
• Installed IIS 4.0 on Windows NT configured the same to work with Web Server for the Prototype project.
• Created WAS Application Servers.
• Created Data Sources.
• Generated and trouble shoot Web-Server Plugins.
• Responsible for troubleshooting helping with problems that have crept during the prototyping on WebSphere 3.0 and host publisher 3.0 environments.
• Responsible for installation, configuration, troubleshooting and development support.
• Worked on Host Publisher Version 2.2 and 3.0
• Used the Host publisher studio for developing and debugging Integration objects and Remote Integration Objects, which act as a bridge between 3270 sessions and web application.