Application Developer Resume

TECHNICAL SKILLS:

Applications: SolarWinds, Webmetrics, BMC Products - TMart&SilkTest, Selenium, XMatters, Alarmpoint, Oracle SQL Developer, Shell IDT, NetQos, HP OpenView, NetView, Tivoli, MOM, VMWare, OmniVista, BlueCoat proxy, Remedy, Altiris, Excellian/Epic, Microsoft Office SuiteWireshark, Dameware, Remote Desktop Mgmr, Active Directory.

Operating Systems: Windows 7/10, Linux, Solaris, Windows Server 2003/2008R2/2012R2

EXPERIENCE:

Application Developer

Confidential

Responsibilities:

Manage ATM servers, transaction status, review logs
Performs change impact analysis tasks
Assist in creation of comprehensive unit test plans and create & executes test cases
Match ATM deposit envelope or image with its corresponding electronic ATM transaction record
Participate in designing, coding, testing, implementation, debugging, documenting, maintaining, and modifying computer programs of moderate complexity, significance, and risk
Participate in investigation, analysis, and resolution of technical problems related to system functions, programming, and procedures.
Assist with post-implementation reviews. Assist in monitoring operating efficiency of existing systems
Apply/install software updates to workstations and servers
Perform DR exercise quarterly.
Writes documentation that describes installation and operating procedures
Gather information and Update DB tables in Oracle SQL Developer v.4.0.1.14.
Expert ATM performs the following automated ATM deposit balancing processes:
Match each ATM deposit envelope or image with its corresponding electronic ATM transaction record.
Balance actual deposits against electronic deposit records (making or recommending any necessary adjustments).
Upload balancing/adjustment data to host system.
Agile compliance as we run stories, and updates in VersionOne.
Used ITSM, and ServiceNow ticketing systems

Systems Administrator

Confidential

Responsibilities:

Install, manage, and support SolarWinds monitoring tool.
Support and maintain BMC Monitoring Tools.
Develop enhancements to BMC product implementations by building and testing the tools and providing consultation to Postal customers.
Install, patch, configure and troubleshoot SolarWinds Orion, BMC TMart and other BMC systems management tools.
Responsible for monitoring the system health for over 16,000 Window and Linux hosts.
Run over 4000 unique synthetic transactions against both internal & external postal application url’s.
Request & install security certificates to Confidential webpages.
Provide database backups when performing system upgrades.
Record, edit, and test applications using SolarWinds recorder, BMC Workbench and SilkTest to ensure quality and compatibility.
Provide On-call support for Incident management team.
Edit users and paging methods in XMatters / Alarmpoint.
Continuously improve the environment to maximize value and service availability.
Formerly on the Incident Management Team for on-site support and integrate monitoring information from Windows, Solaris, Linux, and zLinux systems, services and applications to maintain operation.
Work on various projects to preserve a user friendly kbase procedure.

Network Analyst

Confidential

Responsibilities:

Actively monitored routers, hubs, Alcatel and Cisco switches, ports, and DHCP/DNS, voice and data circuits using NetQos, OpenView, NetView, and OmniVista.
Performed root cause analysis and troubleshot alerts that occur in Confidential ’s local, distributed and global network environments.
Applied service patches to switches and servers and ran tests to ensure quality response time and compatibility.
Troubleshot Confidential proxy devices, assisted network leads in configuring switch ports, load services on servers, and monitored data and internet utilization on circuits.
Used call logging system (Remedy) to record all problem details and resolutions.
Searched knowledge base (Maven) to find resolutions.
Served as the liaison with second level support and local/global vendors.

Desktop Support

Confidential

Responsibilities:

Provided level 2 support for Clients with VPN, hardware, and software issues.
Troubleshot client’s technical issues using Remote Assistance and Remote Desktop.
Performed software compliance by pushing out Service Pack 2 and Norton Symantec Antivirus to on-site & VPN users through Altiris.
Added/Deleted, edited admin rights in Active Directory.
Troubleshot printer issues, Added/Deleted applications from client’s desktops, and installed hard wares.

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