SUMMARY:

• Software development in a real and non - real time environment
• Utilizes expertise in several disciplines to facilitate practical solutions for complex requirements
• Analyze, debug, and resolve intricate time-sensitive issues
• Proven interpersonal communication skills to build and maintain relationships with both internal and external customers within all levels of the organizations
• Highly valued for my proven ability to take ownership of critical projects and drive them to completion, knowing instinctively when a collaborative team effort must be utilized.
• Demonstrated ability to employ practical real-world solutions to resolve critical projects, ensuring a positive customer experience and the success for my organization and the company.

EXPERT KNOWLEDGE AND EXPERIENCE:

• IGMP / SSM / Multicast
• Debugging
• TCP/IP
• Embedded C
• IP Networking (L2/L3)
• DHCP / ARP / ICMP
• Agile Scrum Process
• Deep Packet Inspection
• QoS
• GPON / NG - PON
• LAG
• Bash / Python Scripting

WORK EXPERIENCE:

Confidential

Software Engineer

Responsibilities:

• Architected, designed, documented, and supported an IGMPv3 protocol stack on a mature platform while maintaining the functionality for existing IGMPv2 video subscribers. The design required compatibility with the existing provisioning model and for a seamless upgrade of subscribers on a fault tolerant distributed platform with dual-card control.
• Modify and maintain Yang files for implementing new features which fellow team members and I had developed
• Utilized the Spirent Test Center to perform scalability testing of new features
• Design, coded, and unit tested IP-Video services over an active-active LAG interface
• Independently investigate and model complex system operations to improve performance
• Collaborate across functional groups to design, test, and resolve compatibility issues between different subsystems of a software platform, ensuring a resilient system operation
• Utilize static code analysis, one-on-one code reviews, and smoke tests for quality assurance prior to and after code delivery
• Read, interpret, and modify XML tables for user interface and board initialization purposes
• Architected, coded, and unit tested the introduction of access-lists (ACLs) support to the company’s growing product suite.
• Collaborated with team members to design and implement an IPTV solution over G.8032 rings which drastically reduced the switchover recovery duration to within the SONET / SDH industry standard of 50 mS.

Software Engineer

Confidential

Responsibilities:

• Successfully met and exceeded the accelerated delivery schedule for the suite of Confidential features while familiarizing myself with a new product line and software platform.
• Implemented features for the embedded Confidential interface consisting of C-based APIs and XML tables

Software Engineer

Confidential

Responsibilities:

• Excelled in this fast-paced environment requiring substantial extended hours with a sporadic work schedule, often under substantial external stresses due to the quantity of subscribers affected and severity of the outages.
• Selected as the first member of the Confidential team and remained the sole member for over a year. Tasked with operating across organizational boundaries to manage, assist, and resolve issues escalated to engineering for the company’s flagship product.
• Provided software engineering support the following protocols and services: IP-Video, DHCP, PPPoE, data throughput, VoD, LAG, RSTP, H.248, SIP, GR-303 and other TDM voice services.
• Strictly adhered to the established internal processes and procedures for software releases while facilitating expedited software packages to resolve service affecting issues.
• Prioritized multiple projects while managing and mentoring system engineers in the resolution of time-sensitive critical projects
• Utilized a unique combination of strong communication, analytical, and troubleshooting skills to understand the customer issue, determine the root cause, resolve the issue, and provide timely detailed technical explanations, both in verbal and non-verbal format. This information was then distributed amongst technical and non-technical personnel, often including the affected customer.
• Responsible for being the main point-of-contact for all post-sale and system test issues escalated to SW engineering for a distributed, fault tolerant, and dual-control card platform providing a multitude of TDM and Ethernet services.
• Responsible for providing embedded code changes for critical pre- and post-sale support issues in a 24 / 7 / 365 environment.
• Designed a GUI-based IP-Video troubleshooting tool streamlining the troubleshooting process and saving customer support 2 - 3 hours on each service outage.

Systems Engineer

Confidential

Responsibilities:

• Provided Tier 3 technical and application support across all product platforms and services in a 24 / 7 / 365 support environment
• Served as the expert point of reference for all post-sale issues regarding IP-Video, VOIP, xDSL, FTTP, & TDM services
• Managed new product integration for several new features and prototypes, providing expert technical support, documenting, and reporting on the program status to cross-functional teams
• Developed and presented on-site and remote formal training to Sales and System Engineers for new product integration
• Excelled in managing customers with vastly different backgrounds; from the on-site cable-installers to VPs at the corporate level
• Organized cross-functional collaboration efforts to resolve critical high visibility issues
• Required to have excellent troubleshooting skills and employ efficient, effective techniques for identifying problems while managing the customer experience; often in hyper-sensitive time critical situations