Backend Support Resume

SUMMARY:

To work for an organization in which I can utilize my various skills and knowledge to their fullest extent.

SKILLS:

Proficient in all Windows operating systems as well as Word, Excel, Outlook, and Access.
Mastered Icoms, Cable Edge, Iglass, and Remedy.

EXPERIENCE:

Confidential

Backend Support

Responsibilities:

Provided backend support for retail by helping with sales, inventory, and phone troubleshooting.

Confidential, Overland Park, KS

Taxi Driver

Responsibilities:

Confidential, MO

Customer Service Representative

Responsibilities:

Provided customers with guidance to procure the best cable package for their needs as a Customer Account Executive.
Answered customers’ billing inquiries and assisted them regarding service issues.
Offered appropriate products and services.

Confidential, Kansas City, MO

Customer Service Advocate

Responsibilities:

Advised customers on questions about billing, service installations, trouble calls, and acquiring payments as a digital phone coordinator and high speed specialist.
Administered troubleshooting procedures of various natures.
Became a Customer Service Advocate.