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Noc Engineer Resume

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Nashville, TN

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TECHNICAL SKILLS:

Building and provisioning servers on Azure and Amazon Web Services, troubleshooting and upgrading Cisco devices. I nstallation of network cabinets and creation of networking infrastructure for use in a branch.

WORK EXPERIENCE:

Confidential

NOC Engineer, Nashville, TN

Responsibilities:

  • Act as a point of escalation for Support Analysts. Troubleshot Remote Monitoring and Maintenance alerts.
  • Troubleshoot and manage Datto Confidential related alerts and troubleshot Datto Confidential systems.
  • Troubleshoot server related issues. Troubleshoot Firewall and security issues.
  • Troubleshoot Linux servers utilizing a MySQL cluster.
  • Setup and configure Cloud servers at Azure and Rackspace
  • Troubleshooting Scripts deployed by Remote Monitoring Systems and writing scripts to automate tasks.

IT Support Analyst, Nashville, TN

Confidential

Responsibilities:

  • Implemented and Managed Service Backup solution for customers. Built and installed Backup Disaster & Recovery appliances that utilize StorageCraft backup solutions. Implemented proactive monitoring to provide real - time information on backups.
  • Helpdesk support. Provided Tier 1& Tier 2 for a variety of small and medium businesses. Managed & troubleshot a variety of Cloud-based services including hosted Exchange, Spam Filtering, and Cloud Backup solutions.
  • Provide Tier 1 and Tier 2 firewall and server support. Troubleshoot email blacklisting, and security issues for multiple customers.
  • Troubleshoot iOS, Mac, Android, and Windows software applications for end users.
  • Troubleshoot Networking and VOIP issues. Troubleshoot site to site VPN tunnels, DHCP conflicts, internal and external DNS record errors. Configure and troubleshoot Watchguard and Sonicwall Firewalls. Manage Shortel and Cisco Unified Call Manager systems.
  • Manage Active Directory and Microsoft Exchange. Implement and Troubleshoot Group Policy.

Confidential

Support Technician, Nashville, TN

Responsibilities:

  • Server, Laptop, Desktop OS and Application support
  • Cross - platform support, Windows, MAC, and ESX.
  • Troubleshooting DNS and Mail-flow errors Building and configuring VMware servers Installing scripts for deploying Trend Anti-Virus and generating reporting on ESX servers
  • Monitoring Worry-Free Remote Manager to check for Viruses on client machines
  • Troubleshooting and Resolving ISP failures.
  • Blackberry, IPhone, and Android Support.
  • Quoting clients new hardware within their budget..
  • Configuring Cisco Switches, UC540, and UC560 devices
  • Configuring Cisco VOIP phones.
  • Virus/Spyware Removal
  • Creating Users in AD, Managing Users and Computers through Group Policy.
  • Remotely supporting more than 30 different networks as part of the HelpDesk Team

Confidential

IT Support Technician, Memphis, TN

Responsibilities:

  • Laptop and Desktop hardware repair
  • Virus/Spyware Removal
  • Windows Server 2003/ Maintenance and Administration
  • Build and configure Cisco Unified Communications Small Business Solutions devices.

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